Fashion Nova Questions & Answers

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Here’s what consumers have asked with answers from Fashion Nova staff and previous consumers.

79 questions answered
10% answered in 1 day
Question:

Have anyone every recieved the delivery exception email?

Answer:

Yes. That means ur package was sent out on the wrong route. It will be redelivered the next day. Thats what i w as told from USPS

By Danielle T.
Question:

I want to order somethig, but i m from europe. can anyone say to me if it s safe or i d only lose my money ?

Answer:

Don't buy from Fashion Nova. If you get the merchandise it is normally not as pictured, damaged or stained. Then you have to pay to return it and they only refund you with a gift card, which is illegal! Don't believe their ads, they are a total scam!

By Barbara D.
Question:

I order some items they say it was delivered but i have not received my item been calling customer service for 3 days no answer what should i do

Answer:

They usually answer emails faster. Have your order number and tracking number handy.

By Jennifer J.
Question:

Has anyone ever tried to return a sale item? did they give you an e-gift card?

Answer:

Yes that's so messed up I want my money back on my card should have read the reviews now I know I could have sold the items or gave them away.

By Keshia A.
Question:

Are your clothes to size or should i go up or down a size?

Answer:

Honestly nothing fits the same with this company. I would go a size up and worse case if it is to big have it sized.

By SHENTERIA S.
Question:

Hello are the quality of your products like it seems in the picures?

Answer:

Some are ok and some are bad. Worst part is they won't refund your money when items don't work!

By Jackie S.
Question:

I order wednesday at 4:00pm a dress. the domestic flat rate 2 day shipping. do you think i will receive it saturday evening. takes 1-3 days help

Answer:

Nope, it takes 2-4 days to process and then about 3 days to a week to ship depending on the size of your order and paying extra for shipping is just a waste of money because it will never arrive by the time it's supposed to, whether you played for 2 day or 1 day or whatever (DO NOT PAY EXTRA FOR SHIPPING!)

By Arnelle D.
Question:

Is it safe to buy from? just dont want to buy something and get ripped off..

Answer:

No! Don't buy from this company. They will lose your return, or not ship you your entire order. Stay away! I lost $80 on my one and only experience with them.

By Danielle H.
Question:

Will the orders be shipped on time?

Answer:

No, you got a 10% of it being shipped at all. More than likely you will never receive your package.

By Vanessa m.
Question:

When ordering, do you recieve your items? im hearing alot that you won't recieve it or it come very late. please answer me before i order anything.

Answer:

Ive ordered from them 3 different times and each time my clothes were shipped in 2 days. In total it takes about 4-5 days max from ordering til the time my items are delivered. Pretty fast. Clothes run pretty small so if ur full figures go a size or 2 up. (Depending on material)

By Talisha L.

Can’t see your question? Ask to get answers from the Fashion Nova staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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