• FashionLande

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

FashionLande has a rating of 2.29 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FashionLande most frequently mention poor quality problems. FashionLande ranks 172nd among Wedding Dresses sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Delivery times are erratic and entirely unpredictable, so it's unwise to plan the wedding date before you get the dress.
  • I was disappointed and I will continue to bash their customer service and lack of communication.
How would you rate FashionLande?
Top Positive Review

“Amazing quality”

Courtney H.
3/17/15

Just like everyone else. I looked at reviews and got a bit nervous but i orderd my dress anyway. One thing. Best decision ever! Great contact with suppot team and best quality dress! It was very well made and i cannot fault it at all! I would reccomend this site to anyone. I am just an average girl looking for a wedding dress and i found the perfect one

Top Critical Review

“I will never buy again from this online shop..”

Sarah J.
9/19/14

I will never buy again from this online shop. It takes more than 3 weeks to arrive, the size is totally wrong! Is a terrible shop.

Reviews (45)

Rating

Timeframe

Other

Reviews that mention popular keywords

dress (37) customer service (4) dresses (11)
Thumbnail of user sarahj74
1 review
7 helpful votes
September 19th, 2014

I will never buy again from this online shop. It takes more than 3 weeks to arrive, the size is totally wrong! Is a terrible shop.

Thumbnail of user kellyh35
1 review
4 helpful votes
January 3rd, 2013

This website is an absolute sham. They are criminals. I ordered my wedding shoes in August last year. It is now january and no shoes. I have asked for evidence that they sent the package and it was a dodgy number that I could not track. I have asked my money back since October and still have not received it after 4 emails. Save yourself the stress, so not buy from here, its like throwing your money out of the window. I was scammed $60 plus postage.

Thumbnail of user candiceg2
3 reviews
50 helpful votes
September 12th, 2014

Ouch, why so many negative comments, really shake my online shopping mind.

Tip for consumers:
up to you

Thumbnail of user tams8
1 review
0 helpful votes
January 8th, 2015

I refused to listen to all the negative reviews about www.fashionlande.com but I really wish I had steered clear of this business. Were do I start 1. I paid extra $35 to have dress arrive earlier, waste of money the dress arrive the day after the weddings. 2. Extremely poor quality & had not been stitched properly so material was hanging off dress. 3. Dress did not look like one in photo because of it poor quality materials etc. 4. I know because it was cheap I was expecting an average quality dress but what they sent me was total RUBBISH. I could have spent $35 here in Australia for a much better dress compared to what fashionlande did. In total I paid $240 for rubbish. Please read the reviews and believe us this company doesn't have any idea of customer service & has extremely poor quality dress. Shop around in your local cheap dress shop the price will be much cheaper and at least you can see & feel what your paying.

Thumbnail of user courtneyh24
1 review
3 helpful votes
March 17th, 2015

Just like everyone else. I looked at reviews and got a bit nervous but i orderd my dress anyway. One thing. Best decision ever! Great contact with suppot team and best quality dress! It was very well made and i cannot fault it at all! I would reccomend this site to anyone. I am just an average girl looking for a wedding dress and i found the perfect one

Thumbnail of user aprilr
1 review
6 helpful votes
January 26th, 2011

I Can't find any reviews about this site. I don't know if it is a scam or not.

Thumbnail of user nicolal
1 review
1 helpful vote
September 3rd, 2013

I ordered my wedding dress and it arrived within 2 weeks of ordering it... It is perfect. Communication with the site was fantastic, I sent an email and got one back the same day. Cant fault this dress makers site... I got a custom made dress and when it arrived, it fits like a glove, just perect, stunning. Will definetly order from them again. I live in Australia

Thumbnail of user karmak2
1 review
6 helpful votes
June 21st, 2013

Ordered a wedding dress when it arrived it was 3 sizes to small at same time ordered a flowers girl dress when it arrived it was moldy was email working it out said they would give some money back but then stop replying to my emails so have gone to department of fair trading even looked it up for china and emailed them now just awaiting a response

Thumbnail of user davel62
1 review
5 helpful votes
October 21st, 2014

ABSOLUTELY APPALLING
I would give this stupid shop a 0 if I could.
PLEASE LISTEN WHEN ME AND OTHER PEOPLE SAY THIS SITE IS A COMPLETE SCAM AND TOTAL WASTE OF TIME!
Absolute piece of rubbish
Do NOT order from this online shop. They're nothing but greedy and once they receive your money they don't care anymore. The dress you buy will be POORLY made with CHEAP fabric and look NOTHING like shown in the picture. If your items don't arrive, don't be surprised when they don't reply to your emails. So save your sweet time the trouble and DON'T BOTHER WITH THIS SHOP.
Also, despite their refund policy they will not allow you to return the dress unless they keep roughly 90% of the money you spent on it.
Nothing short of disgusting. Worst online shop EVER

Thumbnail of user claudiab6
1 review
5 helpful votes
May 20th, 2013

I purchased a dress from this website some time ago and paid $150. The dress was the incorrect size when it finally arrived, and I was never able to return the dress or get my money back! It is a complete scam... DO NOT USE this WEBSITE. I have never received a response despite my 5 emails to them.

Thumbnail of user gemzw
1 review
7 helpful votes
December 5th, 2013

I am horrified with my dress :o( I received it so quickly and it was nothing like the picture. The picture had a beautiful delicate design that suits a wedding. This dress was a massive bubble of sequins and really nasty cheap material. The refunds and exchanges say that no sale items are refundable or exchangeable but everything on their site is discounted and 'on sale'. I am saddened that they are getting away with this! I have this stupid dress now and no refund and I wouldn't even wear it to a fancy dress party :(( (((((( Thats what I get I suppose. Never buying online again.

Thumbnail of user amandam9
2 reviews
10 helpful votes
March 28th, 2011

I'm so dumb. I wasn't happy with my dress at all. It looked nothing like the picture. The colour was different, it was way to big, the strap broke off, it was all round crap. But not learning from my mistake i bought a second dress. This time having the fit custom made. This made no difference. Doesn't look anything like the picture and even having it custom fit its to short and to big up the top. What a waste of $500

Thumbnail of user kingm13
1 review
0 helpful votes
December 4th, 2012

The gown was beautiful! It was received quicker than expected. Couldn't have asked for any better service! Would use them again.

Thumbnail of user teresar2
1 review
6 helpful votes
March 16th, 2011

I ordered a formal dress, arrived but oh goodness, 4cm too small, very uneven hemline, very poor quality material and marks over it, do not buy from here and now I am worried about my credit card too
Stick with a shop you can try the dress on and get service for returns. They do not honour there returns policy even though i took photos and did what they askked, I have now been ignored
Good luck to everyone

Thumbnail of user evelynw2
1 review
5 helpful votes
March 14th, 2011

I purchased a wedding dress from fashionlande.com. Fortunately well in advance of my wedding. The dress arrived in a timely fashion but was made for a much larger woman and was a different design to the dress advertised. The material was also very poor quality. I have had a lengthy correspondence with them and even though they have agreed that they made a mistake they have not refunded my money. I would advise not to use this company, or to be honest any similar due to the poor product.

Thumbnail of user kiria
1 review
0 helpful votes
December 4th, 2012

My dress was great! Nobody could believe it when I told them that I had ordered my dress online. Thank you so much for saving me money and helping me look beautiful on my wedding day.

Thumbnail of user nancyw20
1 review
7 helpful votes
July 23rd, 2013

I ordered four bridesmaides dresses. The style of dress I ordered has a chiffon layer over satin. They arrived with bumps and bulges in the under layer that clearly showed under the chiffon due to poor construction. The seams in the bodice construction where unsightly and very unattractive. The entire top was different than what was depicted on the website, with the shoulder straps a full inch or more wider than what was shown, making the neckline totally different. If you sew, you know that these kinds of measurements can make drastic changes in the look of a bodice. I don't think it is possible that the pattern used (if one was used) to make this dress was even for the same dresses I ordered.
When I emailed for a full refund due to faulty construction and the fact that the dresses were not what I ordered not usable I was offered an 8% discount on my next order! (Like I would order anything from them again.) Every email I sent requesting a full refund was answered with an increase in the discount on my next order.
Their explaination for the dresses not being exactly as shown on the website was that "the dresses are handmade and not by the original designer". When I sent pictures of the faulty construction and that it was not what was ordered they answered with, "the dress looks lovely on you".
My advice is not to order anything from Fashionlande. What you see on the website is not what you get, and they are well aware that their products have faulty construction and not what is shown on their website and THEY DON'T CARE.

Only order products from this site if you like playing roulette.

Thumbnail of user maddens
1 review
1 helpful vote
December 4th, 2012

I absolutely love and adore their dress! I just got my dress today and the way it fits me is unbelievable! I love love love your site

Thumbnail of user kimt12
2 reviews
9 helpful votes
April 25th, 2013

I was looking up wedding dresses, and a website that showed up was weddingshopperth.com. I couldn't find any reviews for it, but I thought I would take the risk and buy two dresses from it (two because I loved both dresses and if one did not suit me, the other one might).
I then stumbled across fashionlande.com and realised it was the exact same website under a different name (weddingshopperth.com). I read the mixed reviews and resigned myself to hope for the best.
The first dress was a joke, it looked nothing like the photo. I wish they didn't bother making the dress, it is not designed to look good on any human being!
The second dress looked like the photo, but was still made so poorly, I don't think any amount of tailoring can make it look good.
The one positive is that it only took a month to arrive, so maybe I'll have time to find another wedding dress.
If anyone is curious, I can send photos (*******@hotmail.com)

Thumbnail of user sonnenj
1 review
4 helpful votes
October 28th, 2014

I ordered two items from this website, the first was a ring-bearer pillow and the second was bridesmaid dress. I have yet to receive either. I ordered the dress to test the site's clothing quality before I asked my girls to spend their own money, and I'm glad I didn't let them waste their time and money like I wasted mine. As far as I know, the dress hasn't been completed and it's been a month since I ordered it. The ringbearer pillow should have been delivered (which took over a month), but I received an email from the website claiming that their delivery company was not able to deliver the package. I have not had any trouble receiving anything else I ordered online, so I don't know what the supposed problem is, other than that there delivery service is shady. They gave me tracking information and told me to contact the delivery company, but the tracking information and the delivery company websites are both dead ends, and there is not a phone number or email address available for me to contact anyone with the delivery company. I am left waiting to hear back from Fashionlande, but I'm not hopeful about getting these problems resolved. I will post an update if I ever hear back from them or receive what I paid for. My advice on this website: don't even look at it, it is not just a waste of money on cheap products, it is spending money on literally nothing.

Thumbnail of user erinr3
1 review
0 helpful votes
May 9th, 2011

I too was freaking out after reading some terrible reviews on this site - but my gown turned up yesterday (in Australia) 4 days after they sent it! The dress is actually stunning, and very close to the original gown it's copied from. I tried on the original, couldn't afford it so decided to give Fashionlande a shot. It paid off! My gown seems very well made, and no one would know it's cheap - so I'm well pleased with my purchase.

Contact with Fashionlande was mostly good - sometimes they were a little slow to respond, but always did eventually - and apologised if there were any delays.
Definitely give yourself more time than needed to get the gown, mine was a few weeks later than the original anticipated timeframe - but they apologised and explained they'd been inundated etc, and even offered to refund me my money. My wedding isn't for another 9 months, I purposefully gave myself time to buy a replacement in the stores incase this didn't work out - so I didn't mind waiting an extra few weeks.

It seems like they're trying really hard to redeem themselves from some bad feedback - so I'm happy to say my experience has been a good one! If anyone wants pics, feel free to flic me an email: *******@gmail.com

Thumbnail of user amandap6
1 review
5 helpful votes
May 7th, 2011

We are 4 happy people for the 10 unhappy people, please keep them coming ladies. I know the girls that are happy hate that I cannot just leave it, but either can they so really? I was disappointed and I will continue to bash their customer service and lack of communication. Just like they were happy and will continue to applause their work. It allows a consumer to see both sides and proceed with caution. Since it is a gamble they should know what exactly they are gambling with.

Thumbnail of user nikkid2
1 review
5 helpful votes
February 23rd, 2011

This is the worst dress I have ever seen the buttons are sewed backwards this people are beginers or the their children did this I paid $270.00 for a dress off this website luckly I paidto paypal and now Im disputing this claim through paypal to get my money back I will never ever advise anyone to use the site if you at all love your self stay away from fashionlande.com. VERY POORLY MADE DRESS.

Thumbnail of user pennym2
1 review
4 helpful votes
March 2nd, 2011

I purchased a bridesmaid dress from Fashionlande and am absolutely disgusted by it, it's the most hideous dress I've ever seen (I'm not over-exaggerating). It's NOTHING like the photo on their website, it's blood red not burgundy, the stitching was puckered, the dress is longer at the back than the front, it is much larger than the measurements I gave them, and it has these horrible cardboard fake boob things in the chest. I followed their returns policy to the letter, providing photos and evidence that the measurements were wrong etc. They sent a reply saying that they were away for Chinese New Year until 10th Feb, but since then just don't reply to any of my emails. I'm SO glad the other bridesmaids didn't order their dresses until I received mine. Considering just how bad the dress is, I would have to assume that any positive review of Fashionlande that you see has to be written by one of their employees.

Thumbnail of user margies1
1 review
5 helpful votes
April 18th, 2011

I have sent them 6 emails asking for the status of my dress and they just don't reply. My son gets married in three weeks time and i have told them this in my emails but still no reply. They are a joke and not a very funny one. Pay a bit extra and go elsewhere. Margie.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about FashionLande?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FashionLande?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business