Farfetch

DO NOT BUY FROM THEM. That's all.
Farfetch didn't send customs-required info along with my product. Customs reached out to them for over a week but Farfetch didn't reply so Customs denied clearance. So, FedEx prepared return packaging. I had to call FedEx to get the return packaging shipping info for Farfetch. Even that, Farfetch has still delayed my product. They are completely useless.

So excited when receiving my order today. It's a very fast delivery as I have placed my order on last Friday. Unbelievable and shocked that the t shirt comes in damaged condition, there are totally 3 holes broken point of the collar. I contacted FARFETCH customer service right away with photos attachment to showing the product damaged. I wish to get a new proper one for exchanging instead of refunding. This is my second order this year.

Love the product tho but it was very late I was supposed to attend a party in this for eid in Islamic religion but I couldn't cuz it was late.

Do not order unless you are sure that the item will fit you. I ordered a pair of shoes in December and decided to return my order as the size was too small. They refuse to refund me because they pretend that the article got damaged. It can't be me because I literally just wore the shoes for 2 minutes and put them back in the box. It might have been damaged in the transportation or after they received it. They refuse any sort of discussion and decided to send it back to me and charge me. It is a totally abusive practice. After reading several similar comments, I actually think that they intentionally damage the returned items in order not to refund their clients, as they are in a pretty difficult financial situation.

I left a review based on a bad experience because the customer service didn't repair the problem. Prompted to email again and got no reply. Farfetch owes me $26 for a promotional discount.
They sent a very expensive garment in a single sheet of tissue paper. What if the cardboard box got wet or torn as the previous one did?
No garment bag or wrapper. I had to purchase one from another retailer.

The return for another item was never picked up and no paperwork was sent.
Lost a day waiting for dhl to arrive. They told me they dont do scheduled time slots for pick ups.
Long story short, FF has turned into Yoox, which is a clearance website.
FF is not a luxury site anymore and so they have lost my business.

Very fast service and fulfillment of my order. Only MAJOR complaint was the excessive shipping charge on an item that they used to ship for free.

No product was delivered, after intensively follow-up with UPS for more than 2 weeks, apparently my package was lost. Furthermore, Farfetch customer service without fact checking sent an email that there won't be any refund. I fought back to get my money refunded and eventually received my money back. Lost so much time and bad experience and resulted nothing as 1st time experience purchasing via FarFetch

Never order from that company. It's a hidden scam. I paid more than 80$ and never received it. When I reached the customer service, their answer was that the package was stollen in front of my house and it was not their responsibility.

It's now been 4 months and still NO REFUND. The customer service agents won't raise a complaint and cannot and will not answer to where my parcel is or who lost my order. Two videos uploaded with this review proves how terrible and vile their customer service is. I have had to contact Trading Standards to report how Farfetch are operating.

I bought a pair of boots that weren't labeled for any gender and assumed they were women's, well they were men's. And yes they were 'final sale'. But their website did not indicate clearly what gender these were for. I went back and forth with their 'customer support' I offered to pay the full shipping refund costs myself, (denied) to exchanging the men's boot for the women's, (denied) to only receive a site credit in lieu of a refund, (denied) and basically told lol F off. Zero customer support. Buy only if you have 100% trust in what you're paying for and have no desire to refund,exchange, etc.

Farfetch does have great and beautiful selection of products from different brands. They also have great customer service, however, they are extremely overpriced in comparison to other online retailers. For example, right now they're offering 20 percent off some items. But, when I compared it to another store, the price was at least 20 percent higher. So, in essence, it's not really a sale if it's overpriced to begin with.

This online store has the policy that once shipping label created and customer wants to cancel; it has to be shipped anyway regardless. Waste of energy and resources for both parts. When to remove or cancel a shipping label is a simple solution. Poor customer service and lack of common sense.

Color isn't as pictured. It's not really pink, but it's mauve
Mesh net is rough on my skin
123lb bought S, fits right

Expensive but very good product, lot of choice even among the artciles that are sold out everywhere after yes the prices are much more expensive than elsewhere.

After returning a pair of shoes that had I had not worn (indeed, I had not even fully removed them from the box), the company denied the return. I was told I should have inspected the shoes and reported wear/damage upon receipt, and since I was unaware of this policy, it is on me to bear the responsibility. No other retailer I've ever dealt with has been this inflexible and unhelpful. There was not even a discussion regarding potential options, credit, a partial return, etc. Do not recommend purchasing from this site as you can find all of these goods elsewhere with significantly better customer service.

Convenience is one of the best benefits of online shopping, and that's exactly what you'll get! So sit back and click through the site to find that thing you've been wanting to get but haven't had time to leave the house for. Or, just have some fun with it and see which deals you can catch. Awesome! Thank you!

When I took the sneakers out of the box, the first thing I noticed was the blemish on the front part of the right shoe (photo enclosed). There was also a smudge on the inner side of the right shoe (photo enclosed). I tried on the shoes anyway and they were too small, although I normally wear size US 7.5 for women Nike sneakers. Therefore I will be returning them.

Excellent service! Thank you very to everyone with whom we got in contact to place our purchase order. The customer service was highly professional and resolved all the issues we had and we received our clutch we ordered by Alexander McQueen

I had a bit of jitters at first coz of that part in the app that says reviewing order after you've already payed. But i realize now I had nothing to worry about! I got the item fast! Dhl was very smooth and efficient! The item was really nice! I'm super satisfied. Definitely buying from farfetch again!

My first shop was so bad but my second shop are amazing. They send the parcel without deffect and shipment was so fast. Thanks

TBH this is my first time to write such negative review about shopping platform. I placed my order two days ago and I've been told it's canceled because of out of stock. But it is still in stock when I checked back. The thing is price went higher. I do not think it make any sense to notify customers that my item is out of stock after I placed my order with completing payment. Making money in such way only gives me a reason to not spend single $ on this website.

Deleted the app and will never come back.

My 65 year old mom bought my wife a $500 pair of shoes from Farfetch and they were never worn. Farfetch would not let us return or exchange the shoes even though they were never even put on. I wouldn't recommend Farfetch to anyone. This has been horrible.

Speedy delivery but the way a $1,300 dress came packaged was horrendous. Rolled up in a small ball, shoved in a box, without a garment bag, or tissue.