• FareDepot

Overview

FareDepot has a rating of 2.46 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareDepot most frequently mention customer service, credit card, and next day problems. FareDepot ranks 139th among Travel Search Engine sites.

  • Service
    19
  • Value
    20
  • Shipping
    13
  • Returns
    15
  • Quality
    19
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Why dont they leave the fraud questions to the credit card company to deal with.
  • WILL CONTINUE TO TELL EVERYONE THAT THE ARE A FRAUDULENT COMPANY... WITH A CUSTOMER SERVICE IN INDIA!
How would you rate FareDepot?
Top Positive Review

“Slick talking hustlers”

Poppy R.
3/18/20

American Airline flight to Sydney was canceled by the airline. Fare Depot refusing to refund the money. 8 emails, threats, spoke directly to AA 2:30 am... over an hour on the phone and they verified I was due a refund. They, Fare depot are running me around. This is theft, no accident. Keeping funds when the airline verifies and accommodates a refund is shoddy and deceptive. Stay away... too much hassle. Fooling with the wrong client. I will be filing a judicial complaint and they need to pay me for my time, effort and trouble now.

Top Critical Review

“Do not ever use this website. Scammers”

Iryna B.
3/24/21

The phone Number provided on their website doesn't even exist. They reply emails once in a while with the same automatic reply. I tried to get their help for a refund but no one can help me for months. Please do not ever buy from this website

Reviews (270)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (43) customer service (59) fare depot (22)
Thumbnail of user irynab10
1 review
1 helpful vote
March 24th, 2021

The phone Number provided on their website doesn't even exist. They reply emails once in a while with the same automatic reply. I tried to get their help for a refund but no one can help me for months. Please do not ever buy from this website

Service
Value
Shipping
Returns
Quality
Thumbnail of user jdj5
1 review
5 helpful votes
March 17th, 2019

Booked a flight to Europe on FareDepot. As with most sites, I thought after checkout I'd be all set. I was wrong. First got email asking for me to fill out a credit card authorization form before they could process my eticket, after I had already provided them with payment information at checkout. Once I hit checkout, I should rest assured that my ticket is being processed but that was not the case.

After filling out the credit card authorization form, I then receive a call about 40 minutes later telling me that they cannot process my eticket because the price has gone up, and that I need to provide approval for price increase. At this point, it all feels like joke. Booking a flight should not be this hard and this much of a hassle. Out of frustration, and just wanting to get my tickets already I agree to the increase in fare ($150 extra), which has to be done through another email they send. I was told once I reply to this email, they will process my order, and I should get my eticket with 30-40 mins.

This was 2 hours ago. I still not have received my etickets. Stay away from this company if you want to avoid a headache. Booking on this site is a Hassle. Awful.

Thumbnail of user waleedi
1 review
3 helpful votes
March 18th, 2020

I booked a business class ticket with them, and that was a massive mistake. The airlines ended up cancelling one segment of my trip, so I needed to rebook. Unfortunately they're just not a travel agent. They're simply a ticketing middle man. They have nothing to offer if your flight in case of cancellation or change. Phone lines are only for catching new reservations, and will not pick up if you choose option #2 (existing reservation). Email correspondence is super rude and will completely ignore your request. They really have no time or will for customer service. Use them at your own peril.

Service
Value
Quality
Thumbnail of user zubairm4
1 review
2 helpful votes
March 16th, 2021

I bought 5 tickets (about $3341) more than a year ago for a trip (US to EU) and my trip was cancelled in March 2020 due to COVID. They promised to get me new flights until Dec. 2021 in exchange of not returning the money. I have been trying to contact them since January of this year but they keep dragging their feet and not providing me new tickets. They have closed down their phone too. They are not genuine and conducting the business illegally. Buy thickets with your own risk with them.

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Shoes, jackets, belts, cosmetics, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenb320
1 review
2 helpful votes
July 27th, 2017

I don't understand how this company has such great reviews on Google... unless they are deleting them? We had a nightmare experience and almost did not fly. Fare Depot gave us inaccurate information about adding an infant seat to our ticket and it resulted in a terrible and extremely stressful 3 hours at the airport. I will never book through them again.

I'll give them 2 stars because the gentleman I spoke to during our 3 hour horrific ordeal at the airport was at least nice to us on the phone and agreed to stay on the phone with me until the problem was resolved (which was probably 1 1/2 hours to 2 hours). But he also threatened the airlines which made the airlines threaten him in return... so that's fun.

You can call and call and no one will answer. You leave a voicemail and no one ever gets back to you. That is extremely sketchy right there. They may be the cheapest and if you don't have any special circumstances, they might be easy to deal with as the cheapest, but if you do have special circumstances or are traveling international, buyers beware.

Thumbnail of user ryanr38
Ryan R. – FareDepot Rep

Hi Karen B., We apologize for the inconvenience in your travel booking experience. We have knowledgeable agents available to assist at any time. We appreciate your feedback. Thank you, FareDepot Team.

Thumbnail of user ayadb
1 review
2 helpful votes
March 30th, 2020

If I can give ZERO, I will do it

I have booked 4 tickets according to the price they listed in their web sites. They charged my credit cards more than the listed price on their web site. They told me that they will reimburse me with a check within 7 - 10 business days. It is about a month now and I have received nothing. I called them many times, sent many e-mails and still did not receive anything. STAY AWAY FROM THEM. They announce a cheaper price on their web site to decoy clients then charge you more.

Thumbnail of user michailk7
1 review
0 helpful votes
May 18th, 2021

They never refunded for a ticket they were supposed to. Big time thives trying to scam people. Stay away from this website.

Products used:
Travel tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwardh238
1 review
1 helpful vote
October 14th, 2019

They didn't allow me to change a name mistake on my reservation. It's not like I was canceling the flight I was just changing the last name on my ticket. Any how they didn't allow to change it and I had to pay $100 to cancel it because they force me to. First and last time I buy with ridiculous companies like this. They are thrift!

Thumbnail of user kirgoe
1 review
4 helpful votes
October 13th, 2019

I wanted to write this review after many months passed after I had a successful flight through FareDepot only to go over my experience and hopefully it helps someone. First of all, I believe FareDepot CAN (emphasis on CAN) be ok IF you do not make mistakes and remain vigilante. My experience as followed:
I reached them through Skyscanner and saw that they had a flight to Rio de Janeiro for $680 or something like that with United and layover in Houston from the USA. All other sites including United had the flight at $800 or more (apparently Faredepot was handing out a discount). I booked two tickets and I even picked my seats from the airplane map they had. Unbeknownst to me, I picked Economy premium seats or something like that which is extra. After I used my credit card (I don't recommend using a debit card), I googled the company and was alarmed by the negative reviews and bad experiences. I panicked. Luckily, I obtained my confirmation number and e-ticket that same night so I went to the United Airlines website and sure enough my reservation was showing up. However, I still called United to confirm and confirmed with them I had reservations. But, my seats were not selected ( i had selected them on Faredepot's site) so I was able to select my seats through United's website. I then expected that credit form some reviewers said they received or were supposed to receive but never did. However, that form never came (please have the person making the reservations use their credit card under their name or else Faredepot might have to verify with you that the card is not "fraudulent" and that is through the form you need to fill out). The next worry (based on reviews) was that United did not increase their price and or change the flight details (I ordered my tickets 2 months in advance). What I did was download the United App and I'm not kidding when I say I checked every day to make sure my confirmation number still showed up and the details didn't change. Well, fast forward to the day I had to fly, I was nervous thinking the worst (based on reviews) but luckily my brother and I traveled to and from Brazil with no issues and at a much lower rate. However, I was stressed for those two months before my flight so I don't think the stress was worth it. I think I was one of the lucky few.

FareDepot only gets you the reservation but if you need to modify ANYTHING from your reservations, that is when you may have issues (this included spelling errors so please make sure to check everything before submitting the payment if you end up buying with them). I hope this review helps someone out there. What's worse? Saving a few hundred or possibly losing thousands?

Thumbnail of user brooked75
1 review
7 helpful votes
July 17th, 2020

I booked two tickets through FareDepot to Greece for this July but unfortunately due to corona virus as a U.S. citizen I am currently not allowed to enter the country. For this reason the airline 'Lufthansa' cancelled my flights. I reached out to FareDepot to receive my full refund which I'm entitled to per the Department of Transportation. I called for days and was never able to get ahold of anyone so I finally emailed and to my surprise they got back quickly however, they said there would be a $100 processing fee per passenger to issue the full refund which could take 3-5 business weeks before it shows back on my credit card. I found that strange since I had used the same card and transaction for both of the tickets. Why were they charging me based off the passenger total? I voiced my concern and they said they could reduce the "processing fee" to $50 each, so $100 total. I was upset because the whole thing seems sketchy but agreed. I clicked on the link provided and it took me to their "secure website" where I had to type in the amount I wished to pay and nowhere did it mention paying this amount would result in a full refund of my $2196. 70. I emailed Erik back and he said it was the only way to process my refund. He was extremely un helpful and did not reassure me in any way that I would be refunded like I asked. I got a receipt once I paid the $100 and now I just have to wait 5 weeks for a refund I hope I will get. So unprofessional and extremely criminal. Taking advantage of people who are already going through a hard time and charging a processing fee for something that isn't your fault at all. I will never book through them again and anyone thinking about it should absolutely pay a little extra and book directly through the airline. This is not worth the trouble.

Thumbnail of user jonathant28
1 review
0 helpful votes
July 15th, 2015

If you haven’t yet booked your tickets from FareDepot.com, then do it for your next trip! You will be surprised with the cheap ticket rates and the amazing holiday packages. Get to this website soon!

Thumbnail of user titanniah
2 reviews
45 helpful votes
June 5th, 2020

I am warning people to never book through this website! I have been trying to get in touch with them for about 3 months now regarding my flight being cancelled by the airlines. I have not been able to speak with a real person yet, I have left voice messages and emails and nothing. They take your money and dodge your phone calls. I have not had any issues with any other travel agency besides them. If I had read reviews before booking, I would have never booked through them. I have reported them to the BBB, stay far away if you want to keep your money and don't want to experience bad customer service!

Thumbnail of user marcom167
1 review
0 helpful votes
May 26th, 2020

I had booked a ticket with them. They changed my ticket without any notice then i asked them to cancel it which they did.
It's been more than 4 months that I've not received my money back.
Every time when I call them or email them they say it's processing.

Thumbnail of user michaelf760
1 review
4 helpful votes
April 15th, 2019

Booked ticket at 7:30 am. 6 hours later I get email for cc authorization, I fill out and call them, everything is ok they say. 6 hours later an email saying my ticket is no longer available but the can issue another at a different rate! 12 hours later! Indian accents should have given it away.

Went to Expedia and had to pay more but at least I have a real ticket.

Thumbnail of user nathanl98
1 review
1 helpful vote
July 18th, 2019

Stay Away! I attempted to book through them. They cancelled my reservation without notifying me (claimed they sent an (singular) email to let me know - yet there was no email to be found). Ended up stranded at the airport the day of my flight because the airline had no record of my trip. Cost me an extra $1000 to finally get to my destination. When I tried to talk to them about helping me or making it right (they barely spoke English - thick Indian accent) they were worthless. Tried to speak to supervisor and was told "will call you back." I'll give you one guess what happened there. Stay away!

Thumbnail of user poppyr3
1 review
5 helpful votes
March 18th, 2020

American Airline flight to Sydney was canceled by the airline. Fare Depot refusing to refund the money. 8 emails, threats, spoke directly to AA 2:30 am... over an hour on the phone and they verified I was due a refund. They, Fare depot are running me around. This is theft, no accident. Keeping funds when the airline verifies and accommodates a refund is shoddy and deceptive. Stay away... too much hassle. Fooling with the wrong client. I will be filing a judicial complaint and they need to pay me for my time, effort and trouble now.

Thumbnail of user kaleras
1 review
2 helpful votes
July 18th, 2019

I ordered tickets for my honeymoon for me, my fiance, and his son (who was going to stay with his grandmother in Germany while we traveled Europe by rail). When my fiance broke our engagement out of the blue a couple of months before our wedding and left me holding the bag, Faredepot said they required $500 per ticket to cancel due to the tickets being bought through a bulk rate. I called the airline, and they said they would waive their bulk rate policy for me, and issue a full refund via check sent to Faredepot. When I contacted Faredepot about it, per the airline's recommendation, they said they would only issue the refund with a $400 per-ticket fee -- half the value of the tickets, which were cancelled with plenty of time to resell the seats to a popular destination.

Beware, this company is predatory and unethical.

Thumbnail of user mariak118
1 review
1 helpful vote
February 3rd, 2018

I got my eticket within a day of placing the order. I recommend this company to anyone looking to get a deal. Fair price, great customer service. Thank you, FareDepot!

Thumbnail of user ryanr38
Ryan R. – FareDepot Rep

Thank you, Maria K. We appreciate your feedback and look forward to helping you again the next time you book with us!

Thumbnail of user pattyrichardd
1 review
0 helpful votes
September 7th, 2021

I booked 4 flights to Greece i went back and for with one of the customer service reps regarding my daughters and son in laws tickets if we could get a credit voucher since my daughter could not fly to Greece per doctors orders. I was told we had to use voucher by Aug 31 2021 & fly to Greece by 2/4/2022 well my daughter would not be able to do that since she is pregnant and doctor said not to fly due to the delta variant. So I had canceled & took the chance of losing 1425. 00 but what happened is my flight was canceled i went back and forth the BLAME was put on ME I was told they couldn't do anything about it the flights were 2850 they would pay for half I would pay for half so my trip cost me double I had already paid for a trip they canceled 1425. 00 & had to pay for 1425. 00 so my trip cost me 5700. 00. I was told they are not Expedia & they cant afford to lose money since they are a small company. They knew they canceled wrong flight and they didn't fixed the issue! WATCH OUT FOR THESE SCAMMERS THAT TAKE TAKE YOUR MONEY. THEY SHOULD NOT GET A STAR AT ALL. WATCH OUT FOR THERE LIES!

Thumbnail of user dawnd16
1 review
2 helpful votes
April 20th, 2015

I always thought booking tickets on urgency costs more... I spent a lot on gifts and for my airfare, let's just say my budget was limited. One of my friends suggested me to visit Skyscanner and was redirected to Faredepot. I'm happy with what I got. They are reasonable even when you're buying at the last minute. Anytime I am flying to Europe I will book my tickets from this website again if there are good deals like the one I got.

Thumbnail of user timp229
1 review
5 helpful votes
December 13th, 2018

I've booked with faredepot this morning, and received my booking confirmation and itinerary. I called my family and arranged everything for holidays. After 5,6 hours faredepot send me email requesting me to pay additional $150 for some other flight, because they dont have seats on my flight. Thats not my problem and its up to them to find me some other flight for same price. That's not how you treat your customers and do business

Thumbnail of user tiffanyt42
1 review
2 helpful votes
August 25th, 2017

Me and 3 friends traveled to Greece from southeast US in May 2017. We all booked our flights using the FareDepot.com app. We had no problems. When I first booked, I had entered my email address incorrectly and didn't receive a confirmation. I called when I realized what I did, was able to get someone on the phone fairly quickly, and they resent my confirmation without any problems. I kept track of my flights because the time changed frequently and I had no issues with the airlines. Seems like a lot of people have bad experiences but my experience was the complete opposite so I wanted to share.

Thumbnail of user ryanr38
Ryan R. – FareDepot Rep

Thank you, Tiffany T. We appreciate your feedback and look forward to helping you again the next time you book with us!

Thumbnail of user kseniak10
1 review
0 helpful votes
February 12th, 2020

We had the worst experience with this "company!" Do yourself a favor and STAY AWAY! I travel all the time, and I've never had a worse experience than I did when I booked through FareDepot.

Thumbnail of user brianr799
1 review
0 helpful votes
August 6th, 2020

This company will RIP YOU OFF do not use!
You have been warned... Had to give a star to submit.

Thumbnail of user annieb132
1 review
2 helpful votes
June 5th, 2019

This travel company is the worse travel agency I have ever done business with! Their customer service sucks! They overcharge for services that should be free in the first place and their policy is very shady! All I needed to cancel my ticket and they told me it was not refundable. I had JetBlue and an employee from Fare Depot on the phone. JetBlue said that yes you can refund the ticket. But the employee told them NO! The JetBlue rep was shocked and said I have never heard of this happening. The whole experience has been really frustrating as you can imagine. Please stay away from this company. They should be shut down!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Flights, Hotels, Car Rentals and Vacation Packages

Business History

Our mission is to transform high-priced fares into exclusive travel deals, helping you save money and travel the world for less! Founded in 2012, we make it easy for our customers to stop searching and start experiencing your next trip, with guaranteed low prices! http://faredepot.com/

Company Representative

Thumbnail of user ryanr38
Ryan R.

How do I know I can trust these reviews about FareDepot?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FareDepot?