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I booked a flight with you and got your email about verifying my credit card payment.

Then you CANCELLED my reservation BEFORE the verification-transaction showed up on my credit card.
But sure enough also CHARGED ME FOR THE FLIGHT that you cancelled.
Again - both items showed up AFTER you cancelled my reservation.

I called United Airlines and got the information (on the phone and in writing) that the reservation has been voided and fully refunded back to you.

1. what is this verification process for if you just charge me anyways, no matter if I verify that I'm the rightful credit card owner or not?

2. I want a full refund within 10 days, or you are going to hear from my lawyer.

The same message also went to containing my booking number.
asked by Lisa S. on 2/24/16
1 Answer
on April 24 2016 i purchase a flight ticket to natal Brazil on line from FARE Depot.COM, on the amount of $587.71, at the day of the flight,august 13 2016 at checking baggage and ticket counter i got a surprised information that my plane ticket was cancel,. after calling over 3 hours back and forward the airline main office and the travel agency, no one can't give me an explanation why my flight was cancel,i lost the flight, them. i was told i will get full refund, but never happen. I'm about to file a dispute in small claims court, against,They are totally fraudulent company
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