Fanatics FAQ | Sitejabber

Question:

Hi there, i ordered something on the 4th of december and from the tracking number, it hasn't moved since, i am starting to get worried as i planned it to be a christmas present. i live in new zealand, will it get here by the 25th?

Answer:

Hello Casey. Thank you for your feedback! I apologize that you have not received your package yet. Unfortunately, without an order number, we cannot give you any information on your order. Please respond with that information and we will be happy to assist you. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

See more answers (2)

Question:

I ordered 10 items from your website yesterday but they were shipped separately. one had 6 of my items and the other has 4. why is that? I ordered 10 items from your website yesterday but they were shipped separately. one had 6 of my items and the other has 4. why is that?

Answer:

Hello Christian! Thank you for your recent purchase. We have multiple fulfillment centers, and not all items at housed in the same place. Therefore, the items would need to be shipped separately. Without looking at your order specifically it is hard to definitively say this is what happened in your case, but it is the most likely reason. Please reach out to our Fan Services center or via direct message here on SiteJabber and provide your order number. We would be able to provide you more specific information! We hope this helps. Please let us know if you have any additional questions!

By Nigel P., Sr. Director of Fan Experience over a year old

See more answers (2)

Question:

I recently bought a autographed corey seager baseball. is it authentic or a fake? I recently bought a autographed corey seager baseball. is it authentic or a fake?

Answer:

Hello Dwadwad, Thank you for contacting us for assistance with the autographed Corey Seager baseball you purchased. Was the item purchased with us? If it was purchased from us, then it would be authentic. If you need further assistance, please let us know. Sincerely, Stacy

By Nigel P., Sr. Director of Fan Experience on 1/30/24

Question:

Is fanatics usa legit because i bought something Is fanatics usa legit because i bought something

Answer:

Thanks for reaching out, Alexander! Our site can be accessed at https://www.fanatics.com/. We hope this helps!

By Nigel P., Sr. Director of Fan Experience on 6/20/23

Question:

I figured on a official site and paying over 100 dollars that it would be a stitched jersey. it's screen printed... disappointing i wanted stitched I figured on a official site and paying over 100 dollars that it would be a stitched jersey. it's screen printed... disappointing i wanted stitched

Answer:

Cameron, we are terribly sorry to hear about your less-than-satisfactory experience with Fanatics. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Arneka

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Where are your clothes manufactured?

Answer:

Hello Eileen. We apologize for any inconvenience. We have multiple vendors so some of our merchandise is imported from different countries, but none in particular. Thank you, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I cannot find my order……paid for but can't track it! my first order hasn't come…. wish i would have seen reviews before ordering I cannot find my order……paid for but can't track it! my first order hasn't come…. wish i would have seen reviews before ordering

Answer:

Hello Cynthia. We apologize for any inconvenience regarding your order. Please email us at customerfirst@fanatics.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

There are "fake" jersey reports but found a cnn article stating nfl sold manf. & selling rights on their gear to fanatics. are their jerseys real?

Answer:

Whitney - Our jerseys are real! We have a wide variety of options to choose from as well. Was there a particular jersey you were looking for?

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I have received 2 phoenix suns t shirts that i didn't order. i'm afraid to receive a bill for these shirts. the only clue i have is the return addres I have received 2 phoenix suns t shirts that i didn't order. i'm afraid to receive a bill for these shirts. the only clue i have is the return addres

Answer:

I am truly sorry for your experience. Please let me correct this for you. Please send me an email at customerfirst@fanatics.com with the order details. Thank you, Maribell

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I use expedited shipping saturday when will i get my jacket i didn't see all these bad reviews till today i'm in illinois I use expedited shipping saturday when will i get my jacket i didn't see all these bad reviews till today i'm in illinois

Answer:

Hello Cinco. We apologize for any inconvenience regarding your order. Please email us at customerfirst@fanatics.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

Fanatics Questions & Answers

Hi there, i ordered something on the 4th of december and from the tracking number, it hasn't moved since, i am starting to get worried as i planned it to be a christmas present. i live in new zealand, will it get here by the 25th?

I ordered 10 items from your website yesterday but they were shipped separately. one had 6 of my items and the other has 4. why is that? I ordered 10 items from your website yesterday but they were shipped separately. one had 6 of my items and the other has 4. why is that?

I recently bought a autographed corey seager baseball. is it authentic or a fake? I recently bought a autographed corey seager baseball. is it authentic or a fake?

Is fanatics usa legit because i bought something Is fanatics usa legit because i bought something

I figured on a official site and paying over 100 dollars that it would be a stitched jersey. it's screen printed... disappointing i wanted stitched I figured on a official site and paying over 100 dollars that it would be a stitched jersey. it's screen printed... disappointing i wanted stitched

Where are your clothes manufactured?

I cannot find my order……paid for but can't track it! my first order hasn't come…. wish i would have seen reviews before ordering I cannot find my order……paid for but can't track it! my first order hasn't come…. wish i would have seen reviews before ordering

There are "fake" jersey reports but found a cnn article stating nfl sold manf. & selling rights on their gear to fanatics. are their jerseys real?

I have received 2 phoenix suns t shirts that i didn't order. i'm afraid to receive a bill for these shirts. the only clue i have is the return addres I have received 2 phoenix suns t shirts that i didn't order. i'm afraid to receive a bill for these shirts. the only clue i have is the return addres

I use expedited shipping saturday when will i get my jacket i didn't see all these bad reviews till today i'm in illinois I use expedited shipping saturday when will i get my jacket i didn't see all these bad reviews till today i'm in illinois

Can’t see your question? Ask to get answers from the Fanatics staff and other customers.

Fanatics Questions & Answers

I ordered 10 items from your website yesterday but they were shipped separately. one had 6 of my items and the other has 4. why is that? I ordered 10 items from your website yesterday but they were shipped separately. one had 6 of my items and the other has 4. why is that?

I recently bought a autographed corey seager baseball. is it authentic or a fake? I recently bought a autographed corey seager baseball. is it authentic or a fake?

Is fanatics usa legit because i bought something Is fanatics usa legit because i bought something

I figured on a official site and paying over 100 dollars that it would be a stitched jersey. it's screen printed... disappointing i wanted stitched I figured on a official site and paying over 100 dollars that it would be a stitched jersey. it's screen printed... disappointing i wanted stitched

Where are your clothes manufactured? Where are your clothes manufactured?

I cannot find my order……paid for but can't track it! my first order hasn't come…. wish i would have seen reviews before ordering I cannot find my order……paid for but can't track it! my first order hasn't come…. wish i would have seen reviews before ordering

There are "fake" jersey reports but found a cnn article stating nfl sold manf. & selling rights on their gear to fanatics. are their jerseys real? There are "fake" jersey reports but found a cnn article stating nfl sold manf. & selling rights on their gear to fanatics. are their jerseys real?

I have received 2 phoenix suns t shirts that i didn't order. i'm afraid to receive a bill for these shirts. the only clue i have is the return addres I have received 2 phoenix suns t shirts that i didn't order. i'm afraid to receive a bill for these shirts. the only clue i have is the return addres

I use expedited shipping saturday when will i get my jacket i didn't see all these bad reviews till today i'm in illinois I use expedited shipping saturday when will i get my jacket i didn't see all these bad reviews till today i'm in illinois

Can’t see your question? Ask to get answers from the Fanatics staff and other customers.

Where are your clothes manufactured?

There are "fake" jersey reports but found a cnn article stating nfl sold manf. & selling rights on their gear to fanatics. are their jerseys real?