Fanatics Questions & Answers

Here’s what consumers have asked with answers from Fanatics staff and previous consumers.

205 questions answered

12% answered in 1 day

Question:

How long will it take for my order to arrive? i ordered my jersey a few days after christmas and it still has not come. i'm afraid it won't even get here before the pats play in the playoffs!

Answer:

Hello Stacy! We are so sorry to hear you haven't received your order yet! We would be more than happy to look into this for you. Please send us a private message with your order number so we may better assist!

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Why can't i use paypal to make a purchase Why can't i use paypal to make a purchase

Answer:

Hello Natalie! We apologize that you are having difficulty placing your order via PayPal. We are not aware of any current issues with PayPal Checkout. Please contact us directly with an example of the issue that you are experiencing and we will be happy to assist you in any way we are able! Sincerely, Sarah

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I placed an order on monday dec 14th and the items have not shipped yet? they are christmas presents. i got a email wed saying shipped but it only states label created. I placed an order on monday dec 14th and the items have not shipped yet? they are christmas presents. i got a email wed saying shipped but it only states label created.

Answer:

Hello Julie. Thanks for your feedback! You have 2 packages for this order. The hat shipped on the 16th and will be delivered Wednesday, December 23rd. Unfortunately, the shirt actually does not ship for 5 business days. It should ship tomorrow, and we have upgraded your shipping to next business day, so you should receive the shirt on Wednesday as well. If you should have any other questions, please do not hesitate to contact us. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I just received a jersey i purchased off your site and the nfl tag does not have the hologram or grass tag. i thought all products that were authentic had this. what is your guarantee? I just received a jersey i purchased off your site and the nfl tag does not have the hologram or grass tag. i thought all products that were authentic had this. what is your guarantee?

Answer:

Hello Melody. Thank you for your feedback! Please supply us with your order number and we will be more than happy to assist you. We have a 60 day return policy. Thank you. Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Hello, i have a question about my order from you. i ordered from you 2/12/15 and when tracking my order its still stuck at the shipping company. it says that the package is processed, but there have not been any update since 8/12/15. after reading the other reviews i'm a bit nervous here. is the package on the way home to me, or is it lost as many others have been? /niclas

Answer:

Hello Niclas, Thank you for reaching out to us. We apologize you have not yet received your order. It is extremely common for International tracking to not update as frequently as Domestic. This does not necessarily mean the shipment has been lost. Please message us with your order number so we can take a look.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I ordered a bunch of stocking stuffer things on 11/30 and was told it would be 4-5 business days. i have yet to receive even an order confirmation email. i went to track my order on their site and typed in the original order number, and it says it cannot be found. i'm really disappointed because it was supposed to be sent to my dorm room address, and i leave to go home on tuesday so i doubt i will receive it before i leave. to be honest i just want to cancel the order right now because it isn't worth it. the only problem is i used guest checkout so i'm not sure how to do that. I ordered a bunch of stocking stuffer things on 11/30 and was told it would be 4-5 business days. i have yet to receive even an order confirmation email. i went to track my order on their site and typed in the original order number, and it says it cannot be found. i'm really disappointed because it was supposed to be sent to my dorm room address, and i leave to go home on tuesday so i doubt i will receive it before i leave. to be honest i just want to cancel the order right now because it isn't worth it. the only problem is i used guest checkout so i'm not sure how to do that.

Answer:

Hello Annika. Please provide us with your complete name or email address and we will be happy to assist you. You can also call us, email us, or use our live chat feature. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I placed an order 8 days ago and have yet to get a shipping confirmation. can someone please give me an update? it's order 1083. I placed an order 8 days ago and have yet to get a shipping confirmation. can someone please give me an update? it's order 1083.

Answer:

Hello Leah. Thank you for your feedback. We apologize, but the order number you have provided is not our order number. Please provide us with more information and we will be happy to assist you. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I want to order some stuff online for my wife for christmas, but after seeing this i think i might avoid it like the plague. advice? I want to order some stuff online for my wife for christmas, but after seeing this i think i might avoid it like the plague. advice?

Answer:

Hello Adam, Thank you for reaching out to us. We apologize that these reviews have made you nervous to place an order with us. Although at times issue do come up, that is not the case for every order that is placed. We hope you will give us a chance to serve you soon! Please let us know if there is anything we can do for you. Sincerely, Lauren E.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Yes, i have a question regarding your customer service. why would your company inform me by email - after the fact- that they had donated to charity a t-shirt i had returned to be exchanged for a smaller size? why wouldn't they contact me before the donation to tell me this was their policy for "customized" pick-a-sport shirts so i could tell them i wasn't aware that choosing the word, "basketball' made this item "customized" and nonreturnable. my fault. your fault for no communication before the fact. i would have kept the shirt for a different family member who could wear that size instead of sending you a $23.99 shirt for you to donate. Yes, i have a question regarding your customer service. why would your company inform me by email - after the fact- that they had donated to charity a t-shirt i had returned to be exchanged for a smaller size? why wouldn't they contact me before the donation to tell me this was their policy for "customized" pick-a-sport shirts so i could tell them i wasn't aware that choosing the word, "basketball' made this item "customized" and nonreturnable. my fault. your fault for no communication before the fact. i would have kept the shirt for a different family member who could wear that size instead of sending you a $23.99 shirt for you to donate.

Answer:

Hello Marcia, We sincerely apologize for the inconvenience regarding your return. We would be more than happy to take a look at the order to determine a proper resolution. Please message us with the order number, email address, or first and last name on the order so we may better assist.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

How long does it take to receive a confirmation email after placing an order? i have already been charged and saved the confirmation order number and when i checked the "track my order" it said my order number wasn't valid. every other site ive ordered from sends me a confirmation email immediately after placing my order, so this is making me very worried. How long does it take to receive a confirmation email after placing an order? i have already been charged and saved the confirmation order number and when i checked the "track my order" it said my order number wasn't valid. every other site ive ordered from sends me a confirmation email immediately after placing my order, so this is making me very worried.

Answer:

Hello Kassandra, Thank you for reaching out to us! We apologize you never received a confirmation email. These typically are sent out immediately after purchase. If you would like to send us your order number we would be more than happy to resend the confirmation email!

By Nigel P., Sr. Director of Fan Experience over a year old

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