• Fanatics

Fanatics

Overview

Fanatics has a rating of 3.27 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fanatics most frequently mention good quality, free shipping, and fast delivery. Fanatics ranks 1st among Jersey sites.

Proactively asks for customer feedback

This company responds to reviews on average within 6 hours

Positive reviews (last 12 months): 72.6%
Positive
745
Neutral
20
Negative
261
527
See all photos

What reviewers want you to know

Positive highlights

  • I contacted customer service for help not expecting much.
  • Quality products, Great Return Policy, no hassels with returns

Critical highlights

  • Of course, by this stage my bank thought, after 6 attempts to charge my credit card, that there was fraud.
  • No way of returning anything if you don't have an order number….
How would you rate Fanatics?
Top Positive Review

“Best website for sports apparel! There's something for someone of all ages.”

Chris A.
1/24/24

Quality products from clothing to man cave decoration. Plenty of teams,schools,colleges,professional sports leagues to choose from. Gifts from infants to seniors. Never had a problem with fanatics.Great deals and sales.Products arrive on time,and have came in great condition! Clothing last. Material doesn't unravel or fade or shrink. I've been a customer for about 15+ years, and will continue to be a loyal customer. I've turned family and friends on to fanatics.👍

Top Critical Review

“Customer service is abhorrent”

Bob F.
12/29/23

Christmas order was promised on December 22. Received several emails about delays with no mention of dates. Last email received on December 21 apologizing profusely for their customer inconvenience. They stated that they expect item will ship no later than January 5,2024. Poor business model. Not honest with customers since these delays are the rule, not the exception. Don't do business with them. Google has over 5,000 reviews for them and 83% are 1 star.

Reviews (3,771)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1254) credit card (127) order number (71) gift card (69) return label (77) quality products (53) fan cash (46)
Thumbnail of user chrisa2236
1 review
0 helpful votes
January 24th, 2024
Verified purchase

Quality products from clothing to man cave decoration. Plenty of teams,schools,colleges,professional sports leagues to choose from. Gifts from infants to seniors. Never had a problem with fanatics.Great deals and sales.Products arrive on time,and have came in great condition! Clothing last. Material doesn't unravel or fade or shrink. I've been a customer for about 15+ years, and will continue to be a loyal customer. I've turned family and friends on to fanatics.👍

I ordered a OSU sweatshirt and it was all white except the hood and shoulders it was red.The color faded it pink when i washed it.Contacted customer service told them what happened and sent the old one back and they sent a new one within a week. Associate on the phone was professional and quality social skills. Very nice and understanding.

Reason I chose this business:

It’s for fans like me.Has everything I want and need.

Service
Thumbnail of user travisl300
1 review
0 helpful votes
November 14th, 2023

I ordered the Gold riser helmet display case. The color was not as depicted and when I called customer service, I was assured I would get confirmation of a replacement in 48 hours. However, no reply came. I tried to call back a few other times with not much mor success.
The worst experience came when the customer service agent continued telling me "don't worry" when I explained my frustration with the process. He assured me a supervisor would be reaching out in a few minutes. Which never happened.
I decided to call back and finally got a helpful agent on the phone. Ariel took the time to find any solution to make sure that my issue was resolved. She created a ticket for the memorabilia team to respond, something no one else did for me.
Lilly from the memorabilia team reached out and although my item had been more than 30 days since receipt, she made sure I was taken care of because she saw that I had been making attempts to fix the issue for over a month.

While I would say a majority of the customer service people here have never been very helpful, Ariel and Lilly were incredible and very helpful.

I do wish there was an easier way to find the phone number to call customer service, as the chat never directs me to what I need, and the voice recorder assistant is terrible.

* Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user terrih596
2 reviews
0 helpful votes
January 24th, 2024
Verified purchase

I used this company exclusively for online shopping for my sports-crazy grandkids this past Christmas. I don't usually take that risk (ordering all 12 gifts from one place), but did it because I found exactly what I wanted for everyone. It was close, but I was thrilled to have every single item arrive in time for the big day. Great customer service, great communication, great experience. Happy customer here. I highly recommend this company!

Reason I chose this business:

Great product selection to choose from!

Thumbnail of user ryanr696
1 review
38 helpful votes
January 5th, 2022
Verified purchase

Wish I could give this website a 0 star rating. One thing I have to say is don't trust the time frames that they give you for the shipping. "3-7 business days" can easily mean 10-15 business days. And like many other dishonest companies they continue to use the pandemic as an excuse for their misleading shipping times. Never ordering anything from Fanatics again and I suggest those reading this review do the same.

Thumbnail of user yesseniaj8
1 review
3 helpful votes
May 14th, 2021
Verified purchase

I ordered a custom dodgers jersey for my boyfriend with his last name on the back with his birthday number and I honestly loved it. It came two days before the delivery date and it looked better than expected. 10/10 recommend I'll for sure order from them again.

Service
Value
Shipping
Quality
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Yessenia. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen

Thumbnail of user steveng1660
2 reviews
0 helpful votes
March 5th, 2024
Verified purchase

I have had nothing but the very best experience with Fanatics. Only once did I have a mailing issue. I called, they were going to send another for free but then I actually got the original product in the mail as we were talking because of an honest person who received my package by accident. I have, not on purpose, sent un-worn items back after a year and got gift card of same price of product, no questions asked (those items were in perfect, unused condition with tags still attached. This has been the greatest business relationship I've had with anyone.

I had a Iowa Hawkeyes vest that I ordered and it was accidentally dropped off by the delivery service to a wrong address. I had called Fanatics explaining that I did not receive the item as I was alerted to in my email. This was very early in the relationship but the Fanatics guy who I was talking to said he'd send another one free of charge immediately. Somewhere in there I had received the vest as the person who received my vest was honest enough to let the delivery people know, they picked it up and dropped it off. Fanatics was stil willing to send the vest anyway but I said no. Incredible first experience!

Reason I chose this business:

Fanatics just sort of came from nowhere. I think the first item I bought was an AJ Green Bengals Color Rush jersey and the rest is history. That was a very happy accident!

Service
Thumbnail of user dwightm111
1 review
2 helpful votes
November 14th, 2021

I purchased the "Atlanta Braves New Era 2021 World Series Champions Locker Room 9FORTY Adjustable Hat - Graphite." Item was as described and delivered 5 days early (Although still slow). Hat is very nice. I would recommend Fanatics based on my personal experience with them. One thing I would like to see is faster shipping. Hat came packed in a box, which preserved the hat throughout its journey. Based on this I would recommend Fanatics to others!

Products used:
Hat

Value
Shipping
Quality
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Dwight. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Jessica

Thumbnail of user billl1138
1 review
0 helpful votes
March 5th, 2024
Verified purchase

Contacted customer service and was connected with Jordon. She was extremely knowledgeable and efficient with the issue. Looked it up and immediately took care of business. The items I had purchased were no longer available so I was given a full refund. She also offered a discount coupon for my next purchase! Jordon was very professional and went above and beyond. Great customer service!

Thumbnail of user robbies81
2 reviews
21 helpful votes
August 29th, 2021

Beyond awful. I paid premium for next day delivery. It took 3 weeks and 11 emails filled with bare faced lies before I eventually received me FAULTY kit.

I don't know this is possible, but they store the kits in a way which leaves them with permanent creases which don't even come out after multiple washes.

Not only these issues, but their customer services team is a disgrace. Do not shop here. Also, be careful, it's not always listed as fanatics as they plug into some teams official stores. You think you're buying from your club but you're actually buying from these rats!

Thumbnail of user tonir163
1 review
1 helpful vote
August 4th, 2021
Verified purchase

I ordered an e-gift card for the hubs for Father's Day. Told him about it and then both promptly forgot about it, until he wanted to use it several days ago. Neither of us could find it and realized it had never actually been sent despite receiving a confirmation with a delivery date. Trying to chat online was a disaster, however, it was suggested that I reach out through Twitter. Within a minute I received a response from a customer service rep (Peyton) and it was less than a half hour before the gift card was emailed to me!

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Good Morning, Toni. I am truly pleased that you were able to get the assistance needed. Thank you for taking your time to let us know. Thank you. Maribell

Thumbnail of user kenneeb
1 review
14 helpful votes
February 13th, 2020

Long story short, I ordered 2 items and 1 of them was a customized tumbler for a soldier serving overseas and the local post office lost my package and didn't seem to care at all (still haven't received it by the way). The amazing representatives at Fanatics kept in touch with me to stay updated on the situation and even mailed me out a replacement and I greatly appreciated that. It wasn't their screw up but they rectified the situation anyway.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Kennee, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian

Thumbnail of user bobf1339
1 review
2 helpful votes
December 29th, 2023

Christmas order was promised on December 22. Received several emails about delays with no mention of dates. Last email received on December 21 apologizing profusely for their customer inconvenience. They stated that they expect item will ship no later than January 5,2024. Poor business model. Not honest with customers since these delays are the rule, not the exception. Don't do business with them. Google has over 5,000 reviews for them and 83% are 1 star.

Thumbnail of user johnl2728
2 reviews
0 helpful votes
May 26th, 2020

Elysha responded to my inquiry of a shipment lost by FEDEX. She responded promptly, kept me updated, and got me a replacement shipment in a timely fashion. Thanks. See a lot of negative reviews for FANATICS. A bunch of sour grapes! Fanatics provides awesome merchandise and amazing pricing and deals and GREAT customer service! They provided me with my own personal sales Rep I can contact to place orders with and submit question about orders and merchandise. I get a reply within hours!

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello John, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian

Thumbnail of user jamese648
1 review
0 helpful votes
July 4th, 2020

Marie Wall was amazing, she provided me with excellent customer service.

Thank you for taking the initiative. Success can never be achieved unless someone, like you, has the vision and desire to initiate it.

Thumbnail of user christopherr1904
1 review
0 helpful votes
March 4th, 2024
Verified purchase

Most items I have received have been very good, a few have been less then stellar, a couple t-shirts I purchase Fanatics brand I might add, after one wear and wash, the collar was coming off and the other one the right side sleeve was coming undone. Cheap material, crappy craftmanship from whatever Third world country they are made but damn have quality control over products with your name on it, sell better items, be better on many levels

Reason I chose this business:

Because you are damn near a monopoly among sporting good items, choice is limited, congratulations you win mostly by default. Majority of products are fine but there are more then a few that are Dollar General quality! Mostly hits, but like Javy Baez, when you swing and miss it is by a mile!

Thumbnail of user vyl5
1 review
22 helpful votes
January 14th, 2021

Terrible experience. I placed my order as a Christmas gift on Nov 15,2020 and it should be arrived on Dec 3,2020. However, they sent me several emails which said my order had been delayed. Until Dec 8,2020 I got an email from them which said my order can't be fulfilled because is out of stock. Don't know why it took them 3 weeks just to notify me. I had to order something instead (different website of course) and it is likely my gift can't arrive on time because it always take longer to be delivered around Christmas time.

* Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeffreyj316
2 reviews
0 helpful votes
April 23rd, 2021
Verified purchase
• Updated review

Since posting the original review stating that I was unable to contact Fanatics concerning my issue, I saw another review where another customer service e-mail was posted. By using that e-mail, I got immediate and thorough response! Not sure how that other person got that e-mail address, but I could not find it anywhere, which is still unacceptable (the valid e-mail was different than the bogus e-mail on my packing slip). So, I was given a postage paid mailing label to return the rug. I was sent a replacement rug quickly. The replacement rug was exactly the same as the first! I am just going to keep it. Most importantly, I got a credit to my PayPal account for the cost of the rug and was not charged for the second one.

Tip for consumers:
Be aware that item shown on website might differ from what you actually get. Generally, I don't think this would be an issue with most of the items sold.

Products used:
Same as original

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Jeffrey, thank you for reaching out and we are grateful for the positive feedback! Thanks, Karmen

Item received does not look like the picture on fanatics website
April 23rd, 2021
• Previous review

I ordered a small personalized rug. What I got did not look like the picture of the item shown on fanatics website. I sent an e-mail, including pictures, to the customer service address on my packing slip (*******@fanatics.com). My e-mail was returned as "Undeliverable" twice. I also filled out the "Inquiry" form on fanatics corporate website and have had no response so far. I can't find any customer support phone number to call. Fanatics did not fairly represent the item I purchased and their customer service really sucks.

Tip for consumers:
I am sure there a many good items on this website, but I did not have a good experience and don't expect customer service of any kind if you have an issue.

Products used:
Still hoping to get the product I thought I ordered from the picture on their website or a full refund.

Thumbnail of user darleneb328
2 reviews
0 helpful votes
July 20th, 2021

I don't know if you only take bad reviews but I really enjoy shop with fanatics they have my size in stock

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Darlene. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen

Thumbnail of user carriet281
1 review
0 helpful votes
February 15th, 2024

If you have a need to contact customer service, hope that you get Cristin helping you. Cristin detailed exactly what would happen, followed up with a promised email and took care of my issue with no headache. With people like Cristin working in the customer service department, I will always feel confident when shopping at Fanatics.com.

Service
Value
Returns
Thumbnail of user shaneh538
1 review
0 helpful votes
September 10th, 2020
Verified purchase

I had been on the phone with FedEx for hours trying to find my package, and they kept just brushing me off. I called your customer service, and spoke with Liz. She had my issue fixed within 15 minutes, and I'm so grateful for that. She was very kind, and it was easily the best customer service experience I've ever had. Thanks so much

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Good afternoon, Shane. Thank you so much for letting us know how your experience was with one of our representative. We are pleased to hear that while there was initially an issue with your order, we were able to resolve it and make you a happy customer in the process! Thank you, Maribell

Thumbnail of user dl382
2 reviews
27 helpful votes
May 16th, 2020

I bought the Philadelphia Eagles face masks and I have proof they took the money out of my account. Yet when I log in to see about shipping it says no recent orders. I started getting advertising from them to my email too. There's no number to call and since I apparently have no orders there's no order # either. So basically I just gave this company $. Like I said I have account statements to prove they took the money from my account

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello, we certainly apologize for the confusion and inconvenience regarding your order for the Philadelphia Eagles Face Coverings. We ask that you private message us your email address or shipping address so we may locate your order and resolve your issue! Thanks, Edmond

Thumbnail of user scottw751
1 review
0 helpful votes
March 8th, 2020

This company by far has given me the absolute best customer service experience that' I have ever had. They were courteous, friendly and highly effecient.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Scott. Thank you so much for taking the time to leave your feedback. We are happy to heave that you received such great customer service. Sincerely, Cayla

Thumbnail of user diaonyx
1 review
0 helpful votes
December 24th, 2023

I'm not much on doing surveys or reviews but this is a must. I ordered an NFL Blanket from Fanatics as a gift. I didn't realize that the address I used was obsolete. The package was delivered on time but to the wrong address completely my fault. I contacted customer service for help not expecting much. To my surprise in a matter of minutes they had arranged to replace the item and also refunded my shipping fee from the previous order. Who does that in today's world. Thank you Fanatics I'm your customer for life.

Tip for consumers:
No

Products used:
NFL Blanket

Service
Value
Shipping
Returns
Quality
Thumbnail of user fredh739
1 review
6 helpful votes
January 28th, 2022

As a major buyer with lots of interactions, I've always been treated with respect and walked away with a fantastic customer experience, every time. I recently received a product that had a slight manufacture defect. Shakira and her team responded immediately and took care of the problem. I have been pleased with the majority of the merchandise, and for the few items that I was not satisfied with, they have a very easy return policy, and best of all, they have great customer service, and they have always been very helpful in resolving any issues. They have won me over as a loyal customer.

Tip for consumers:
Use the free shipping code and other promotional discount, you can find them on the fanatics site towards the bottom of the page, under the Coupons & Promotions tab. If you have fan cash, make sure to use it before the end of the year, that's the expiration date. If you have any issues and would like to talk to a live representative, you can find their phone number on the Fan cash page, click on the button located towards the top right of page. Sign up for an account to stay updated on BIG sales

Products used:
Apparel, I spend thousands of dollars every year, as I am a big sports fan and I attend lots of events. I want a fresh look for every game to show my team support, so Fanatics has the best selections, they dress me for the vast majority of my sporting events throughout the year. I also purchase lots of memorabilia for my collection, and to display in my home and office, as showcase pieces.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Good morning Fred,

We love the review and feedback you have provided, your continued satisfaction is what motivates us to do better! If there is anything we can help you with please keep us informed at customerfirst@fanatics.com.

-Ciarra.

Thumbnail of user dawnb1485
1 review
0 helpful votes
January 24th, 2024
Verified purchase

I have had really good luck with Fanatics.
The quality of the products is very good which makes me more likely to use Fanatics for gifts.
Just one suggestion, if there is going to be a problem with delivery time or splitting up an order it would be helpful to know ahead of time.
Thank you for all your help in finding a unique gift that you are proud to send.

Only had to refer to Customer Service on one instance and that worked out very well.

Reason I chose this business:

Quality Products and delivery time, for the most part, is reliable.

Service

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From the business

Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.

Business History

http://fanaticsinc.com/about/our_history/

Company Representative

Thumbnail of user erinf11
Nigel P.
Sr. Director of Fan Experience
Typically responds within 6 hours
Our Mission: to consider the customer first in everything we do.

We believe strongly in doing the right thing and holding true to our mission of considering the customer first in everything we do. Because of this mission, Fanatics lives by a set of strong core values to assure excellence in our industry.

How do I know I can trust these reviews about Fanatics?

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