• FairyWigs

Overview

FairyWigs has a rating of 1.9 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FairyWigs most frequently mention human hair, and credit card problems. FairyWigs ranks 283rd among Wigs sites.

  • Service
    17
  • Value
    17
  • Shipping
    17
  • Returns
    15
  • Quality
    16
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • If you are a black woman, the hair does not match our hair.
  • This site is extremely unprofessional, Please do not buy from this site.
How would you rate FairyWigs?
Top Positive Review

“Customized completely according to my requirement”

Willian S.
3/25/16

Wow, therere so many negative comments about fairywigs. Am I the lucky one? May be. Anyway, Im very satisfied with my new wig. It was customized completely according to my requirement - chin length, no bangs, sun kissed hair color.

Top Critical Review

“ABSOLUTELY AWFUL.”

Jennie P.
6/29/20

The wig they gave me had this weird white plastic on the parting of the wig. It does not match my natural scalp, and I can't take the plastic out. The wigs I ordered were completely different from the ones online in the pictures. I emailed them for a refund because this companies phone number doesn't work. Their phone number is supposedly from New York, the same with their address.*******600, 2182 Broadway Manhattan, New York 10286 the exact address) But despite this claim, it had chinese characters on the packaging address meaning that they LIED. This is a total scam, please do not buy from them.

Reviews (117)

Rating

Timeframe

Other

Reviews that mention popular keywords

hair (38) not buy (11) customer service (5) not order (10) this company (21) this site (15) web site (3)
Thumbnail of user jenniep19
1 review
1 helpful vote
June 29th, 2020

The wig they gave me had this weird white plastic on the parting of the wig. It does not match my natural scalp, and I can't take the plastic out. The wigs I ordered were completely different from the ones online in the pictures. I emailed them for a refund because this companies phone number doesn't work. Their phone number is supposedly from New York, the same with their address.*******600, 2182 Broadway Manhattan, New York ******* the exact address) But despite this claim, it had chinese characters on the packaging address meaning that they LIED. This is a total scam, please do not buy from them.

Thumbnail of user daisyr68
1 review
1 helpful vote
July 12th, 2020

Do not order from this company. I ordered 3 wigs and all 3 were wrong. Neither was lace front nor human hair. I am so pissed and I am seriously considering sueing this company for false advertisement.

Thumbnail of user georgiw1
1 review
0 helpful votes
July 9th, 2020

Dont buy a thing from them. Sent the wrong wig. AND IT IS NOT HUMAN HAIR! Tried to contact them nothing, called the number the phone is no longer in service. So ya SCAMERS!

Thumbnail of user loris667
1 review
0 helpful votes
August 15th, 2020

Wig was heavy, hair looked like baby doll hair. It was a nightmare trying to get a refund. Shipped from China. Wig looked nothing like the photo.

Thumbnail of user verag30
1 review
1 helpful vote
June 27th, 2020

Please do not buy any wigs from this site. The wigs are NOT they show on display. The scalps are is a tiny white line and the wigs they claim as half scalp is the size of a small kids thumb. The hair is extra shinny thin and looks like doll hair. I have ordered many wigs from different web sites, but this web site is totally deceitful. Please, don't waste your time ordering from China because they LIE... extremely DECEITFUL. The only thing was correct was tracking the shipment... these wigs aren't even worth $ 1.00 American dollar, oh and the curly wigs ARE NOT curly. I threw all 3 in the trash and they were delivered yesterday.

Thumbnail of user meram1
1 review
1 helpful vote
July 1st, 2020

Tbh I just got my wigs in the mail and this $#*! is not what the picture looked like $#*! sad and when I tried calling them the numbers don't work. I just want my money back

Thumbnail of user jinm9
1 review
1 helpful vote
July 18th, 2020

Scammm... DO NOT BUY FROM COMPANY.
The advertisements they show you on the web it's fake you don't get real human hair except doll hairs. Do your self a favor STAY AWAY. I should've read the reviews before made a purchase.

Thumbnail of user amandal83
1 review
0 helpful votes
April 5th, 2016

Great quality and fit. Beautifully sewn and feels comfy.

Thumbnail of user shereea6
1 review
1 helpful vote
July 12th, 2020

The hair is synthetic, comes with a white scalp, it's not a lacefront I spent 80.00 with this company shipping took a very long time PLEASE DO NOT ORDER FROM THIS COMPANY YOU WILL BE VERY DISAPPOINTED fake tracking number as well

Thumbnail of user willians4
2 reviews
1 helpful vote
March 25th, 2016

Wow, therere so many negative comments about fairywigs. Am I the lucky one? May be. Anyway, Im very satisfied with my new wig. It was customized completely according to my requirement - chin length, no bangs, sun kissed hair color.

Thumbnail of user corinac8
1 review
1 helpful vote
May 19th, 2019

DEVASTATED! BOUGHT A WIG FOR OVER 5OO $ AND IT WAS WASHED GENTLY AND IT LOOKS LIKE A DEAD ANIMAL ON THE INSIDE OF THE CAPY, SHEDDING ALMOST COMPLETELY BALD WIG IN JUST A FEW DAYS! DO NOT BUY!

Thumbnail of user lisas349
1 review
4 helpful votes
December 13th, 2016

This place is horrible! Do not buy from them. I purchased 2 wigs that I need to trash. It took me more than 2 months to receive one of the wigs. When I finally received the other it was the wrong color and neither wig looked anything liked the picture. Then, it took me another 2 months to contact someone about exchanging the darn thing with no help. I am out of almost $500.00 and I have a disorder. I am disabled. This was very sickening to have loss my social security money this way.

Service
Value
Shipping
Returns
Quality
Thumbnail of user conniel27
1 review
4 helpful votes
January 22nd, 2015

Fairywigs is dedicated to provide the best quality Wigs and Hair Extension products for those who look forward to more beautiful and elegant, which
Including 100% Human Hair, Lace Wigs, African American Wigs, Synthetic Hair, 2015 New Wigs, Wigs for Black Women.
What'more, there is also a variety of promotional activities such as Human Hair Wig Clearance. Choosing Fairywigs, you will find that your life
Will become rich and colorful

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Value
Shipping
Returns
Quality
Thumbnail of user melb29
1 review
13 helpful votes
January 14th, 2015

This was a complete and utter rip off. The hair came very
Quickly and that should have been my first clue. As I followed the
Progress it was getting "custom made" very quickly. I get it in about
A week or less and it was nothing like the picture, which leads me to
Believe that the reviews on this website are fake. Had the feeling
But didn't listen. Lots of hair on the wig, going everywhere. Not
Tailored. Scam, Run! They changed my review

Tip for consumers:
At your own risk, they changed my review ratings on their website. I would not even give them 1 star if I didn't have to, to get on here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user wandam21
1 review
2 helpful votes
May 6th, 2016

I ordered a wig from this company based on the website reviews and the picture of the wig. The wig arrived in about 30 days with no accompanying paperwork. The wig absolutely looked nothing like the picture. After deep conditioning the wig, I thought the curl would return. This wig was horrible! Like others commented the wig actually looked more like a mop than a wig. Total waste of money! Before wasting your money just burn it! It will be no different.!

Thumbnail of user alicem86
1 review
3 helpful votes
August 10th, 2017

Horrible - total ripoff. I ordered a wig in April and never did get it. Filed complaint with PayPal - what a joke! Don't have my refund or a wig.

Thumbnail of user fedu8
1 review
2 helpful votes
March 25th, 2016

Do not make the same mistake I made. Please order from USA and a company you can at least contact. After 7 emails with no response I have decided to right this review. I received the wrong wig. It was a simple mistake I am sure of it. Just refund or exchange my item. No response, really? Who does this?

Thumbnail of user bent250
1 review
0 helpful votes
January 12th, 2015

It is glad to received my order, exceed my expect. I went to a hairdresser to have the bangs trimmed and they were very impressed by the quality of the wig. It brought a good mood for me, thanks a lot! I think the next time I will still choose wigs from fairwigs.

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Value
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Returns
Quality
Thumbnail of user rf26
2 reviews
17 helpful votes
December 6th, 2014

Like most of these reviews, my experience with this company was a disaster. The wig I finally received was awful. Did not resemble what ordered at all plus there was a huge indentation at crown. Sent pics to no avail. Customer service is non existent & shameful. Y stylist confirmed it was worst she'd ever seen & I can't possible wear it (or even give it away). It went in the trash, just like my $. This company is rip off & scam.

Thumbnail of user lanak1
1 review
13 helpful votes
March 16th, 2015

Received the wig and was astonished at the poor quality and misrepresentation of this product. The style was a chopped up version of what was shown in photo. Color sample shown looked like a highlighted deep red and ended up being dark brown with large splotches of a weird orange color. Tried having it styled and found it hopeless. $150. Lesson learned. Check out company before ordering - do not buy from China. If it sounds to good to be true it usually is. Will be filing a complaint with the Consumer Protection Agency. FRAUD!

Service
Value
Shipping
Returns
Quality
Thumbnail of user judithb12
1 review
25 helpful votes
June 22nd, 2014

Fairywigs-the wig was not like the picture. The wig appeared to have been worn. I wanted to return the wig, but was told if I return the wig $30 would be deducted from my refund. I had a problem with this ridiculous logic, the wig was made wrong but you want to charge me. Since I was never going to wear the wig it did come in handy. My garden scarecrow is now wearing the wig. I will never purchase another wig from this website.

Thumbnail of user dorothym51
3 reviews
2 helpful votes
January 3rd, 2017

First of all I am sorry that many have had bad experiences with this company. I have been ordering wigs from them for 2 years now and I have had positive experiences. What I noticed today is there is two different websites for the same company, odd. But I order from fairywigs.com. I have ordered both human and synthetic wigs. I have hairloss so I have no choice but to wear a wig. But most of the wigs I buy are synthetic because I like change in style. All the wigs I have bought look just like the picture too. I would suggest you try Etsy online there are a lot of private vendors that are cheaper and will communicate directly with you. Crown of Beauty is a great one! The wig companies in England are more comfortable and more affordable.

Tip for consumers:
look for the positive in negative encounters...there always is one..for this one you can say you've learned to do more research in internet shopping.

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Value
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Thumbnail of user anglef
1 review
0 helpful votes
January 12th, 2015

I love my new wigs so much and I can't find any words to express my feelings. To be honesty, I never hope that I can receive so lovely wigs, I bought it just for the love when I saw the picture. Thank you for the beautiful wigs I bought.

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Value
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Thumbnail of user sheilas44
1 review
3 helpful votes
March 14th, 2016

They tell you it's 100% human hair, but it's in fact a cheap synthetic. It doesn't look real, it doesn't feel real and the dye job is horrible. I got #135 and its a horrible pinky, orange, red color. I paid more then I have ever for a wig (144 dollars) and its the worst I have recieved. I can not stress this enough Do NOT BUY FROM FAIRYWIGS!

Thumbnail of user mryannh
2 reviews
14 helpful votes
March 13th, 2014

Scale from 1-10 a negative 100%. I won't even give this company a star. Fairy Wigs is a scam company. I paid for a wig back in January 2014 and as of 3/13/14 still have not received it. Today they sent me 2 copies of delivery tickets that one went to Vienna and the other don't know where it is, I live in California. I have requested 3 times for a refund and they have take no action so I went to Paypal for a settlement.
Don't do business with this company unless you don't care if you get ripped off

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From the business

We are based in Beijing, the capital of China. Boasted of our well-equipped factory and working with internationally trusted shipping partners such as DHL, TNT and EMS, we provide the very best online shopping experience to our customers. Our products have been renown all around the globe.
We are a professional online wig store and have been in the business for the last 3 years. With thousands of customers around the globe, we are one of the largest online wig store. We provide fast and reliable services via email, messages and phone. We specialize in custom orders for wigs of all kinds.

Company Representative

Thumbnail of user xuel
Xue L.
CEO
Started the company in 2012 and pioneered in the field of e-commerce. With an extensive background in the field of e-commerce, she has been leading the company to greater heights ever since.

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1.9
117 reviews
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