FairyMiss Questions & Answers

Question 1

Question:

Reading the reviews i see that many say they do not get their items at all? or they are way to small according to the chart you provide can you advise Reading the reviews i see that many say they do not get their items at all? or they are way to small according to the chart you provide can you advise

Answer · 2019-09-13T01:53Z

Answer:

Sorry for any inconvenience caused. Our shipping is slow and it can take over a month to receive an order if you select postal shipping. For sizing, size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements. For email contact, we respind within 48 hours. Please double check if you send email to the corerct email address. For more information, you can contcat us via service@fairymiss.com.

By Fairy M., over a year old

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Question 2

Question:

Are your clothes true to size? Are your clothes true to size?

Answer · 2019-09-13T01:46Z

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements. For more information, you can contcat us via service@fairymiss.com.

Question 3

Question:

I would like to cancel my order fm-29890 - fleece cozy long sleeve vintage shawl collar cashmere teddy bear collar coat. i have spoken to paypal I would like to cancel my order fm-29890 - fleece cozy long sleeve vintage shawl collar cashmere teddy bear collar coat. i have spoken to paypal

Answer · 2019-09-13T01:44Z

Sorry that your order has been shipped and delivered on 7/24/2019 and we cannot cancel it. For more information, you can contcat us via service@fairymiss.com.

Question 4

Question:

Where do you ship from

Answer · 2019-09-13T01:46Z

Thanks for your attention. Our main fulfillment center is in China and a majority of our products are shipped from China. We have offices in HK and the US. For more information, you can contcat us via service@fairymiss.com.

Question 5

Question:

Why don't you have access to track packages and assist customers with that information? Why don't you have access to track packages and assist customers with that information?

Answer · 2019-09-13T01:46Z

We do have this access. For more information, you can contcat us via service@fairymiss.com with your order number and your query.

Question 6

Question:

I placed an order nov.24th (order # fm-23348) and was charged $36.45 for the skylar fur heel snow boots the next day - i still haven't received them? I placed an order nov.24th (order # fm-23348) and was charged $36.45 for the skylar fur heel snow boots the next day - i still haven't received them?

Answer · 2019-09-13T01:49Z

Sorry to hear that. Please contact us via email and we will be able to help you track this order. For more information, you can contcat us via service@fairymiss.com.

Question 7

Question:

I am waiting for my order #fm 23180 where is it? it was ordered nov. 23. one notice said it was shipped dec. 1, but i am unable to track this order

Answer · 2019-09-13T01:49Z

Sorry to hear that. Please contact us via email and we will be able to help you track this order. For more information, you can contcat us via service@fairymiss.com.

Question 8

Question:

Why can't i send back my unwanted garment to the distibution service in the uk rather than to china at great expence` david s Why can't i send back my unwanted garment to the distibution service in the uk rather than to china at great expence` david s

Answer · 2019-09-13T01:54Z

Sorry for any inconvenience caused. We don't know what address is on the parcel since the local carrier may use a diffrent shipping label. You need to return the product based on the return address we sent you during emails. For more information, you can contcat us via service@fairymiss.com.

FairyMiss Questions & Answers

Are your clothes true to size? Are your clothes true to size?

I would like to cancel my order fm-29890 - fleece cozy long sleeve vintage shawl collar cashmere teddy bear collar coat. i have spoken to paypal I would like to cancel my order fm-29890 - fleece cozy long sleeve vintage shawl collar cashmere teddy bear collar coat. i have spoken to paypal

Where do you ship from

Why don't you have access to track packages and assist customers with that information? Why don't you have access to track packages and assist customers with that information?

I placed an order nov.24th (order # fm-23348) and was charged $36.45 for the skylar fur heel snow boots the next day - i still haven't received them? I placed an order nov.24th (order # fm-23348) and was charged $36.45 for the skylar fur heel snow boots the next day - i still haven't received them?

I am waiting for my order #fm 23180 where is it? it was ordered nov. 23. one notice said it was shipped dec. 1, but i am unable to track this order

Why can't i send back my unwanted garment to the distibution service in the uk rather than to china at great expence` david s Why can't i send back my unwanted garment to the distibution service in the uk rather than to china at great expence` david s

I need to make contact with fairymiss regarding a return. when i try to make contact, the screen says the site is not available. what happened?

Can’t see your question? Ask to get answers from the FairyMiss staff and other customers.

FairyMiss Questions & Answers

Are your clothes true to size? Are your clothes true to size?

I would like to cancel my order fm-29890 - fleece cozy long sleeve vintage shawl collar cashmere teddy bear collar coat. i have spoken to paypal I would like to cancel my order fm-29890 - fleece cozy long sleeve vintage shawl collar cashmere teddy bear collar coat. i have spoken to paypal

Where do you ship from Where do you ship from

Why don't you have access to track packages and assist customers with that information? Why don't you have access to track packages and assist customers with that information?

I placed an order nov.24th (order # fm-23348) and was charged $36.45 for the skylar fur heel snow boots the next day - i still haven't received them? I placed an order nov.24th (order # fm-23348) and was charged $36.45 for the skylar fur heel snow boots the next day - i still haven't received them?

I am waiting for my order #fm 23180 where is it? it was ordered nov. 23. one notice said it was shipped dec. 1, but i am unable to track this order I am waiting for my order #fm 23180 where is it? it was ordered nov. 23. one notice said it was shipped dec. 1, but i am unable to track this order

Why can't i send back my unwanted garment to the distibution service in the uk rather than to china at great expence` david s Why can't i send back my unwanted garment to the distibution service in the uk rather than to china at great expence` david s

I need to make contact with fairymiss regarding a return. when i try to make contact, the screen says the site is not available. what happened?

Can’t see your question? Ask to get answers from the FairyMiss staff and other customers.

Where do you ship from

I am waiting for my order #fm 23180 where is it? it was ordered nov. 23. one notice said it was shipped dec. 1, but i am unable to track this order