• FairyIn

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Overview

FairyIn has a rating of 1.88 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FairyIn most frequently mention return policy, and customer service problems. FairyIn ranks 175th among Prom Dresses sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    3
  • Quality
    5
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • i ordered an afterparty dress, a wedding veil, and a pair a shoes.
  • When I contacted their customer service, they asked me to send them pictures and they would make good.
How would you rate FairyIn?
Top Positive Review

“I ordered a gown for my grand daughters Sweet Sixteen...”

lee o.
6/3/14

I ordered a gown for my grand daughters Sweet Sixteen Party, I paid a little more for expedited service and from time of order to delivery it took only 12 days. The dress is beautiful and fits her perfectly. Even with the extra charges I still came in well under budget. She will look just like a princess on her big day! I would use them again and also recommend them. Thank you for making a beautiful and affordable gown.

Top Critical Review

“Rip off company”

Beth S.
2/24/21

WATCH OUT - crappy stuff, sizes are off, and they have an unbending 14 day return FROM WHEN YOU ORDERED. No give for PO issues or others. Creepy people. Kohl's is supporting the reality of Covid life with a 180 day return policy - these jerks can't bend to a standard 30 day.

Reviews (68)

Rating

Timeframe

Other

Reviews that mention popular keywords

dress (52) customer service (5) credit card company (5) return policy (6) not order (8)
Thumbnail of user beths648
1 review
0 helpful votes
February 24th, 2021

WATCH OUT - crappy stuff, sizes are off, and they have an unbending 14 day return FROM WHEN YOU ORDERED. No give for PO issues or others. Creepy people. Kohl's is supporting the reality of Covid life with a 180 day return policy - these jerks can't bend to a standard 30 day.

Thumbnail of user gerdas1
1 review
0 helpful votes
April 3rd, 2019

I bought 2 dresses in april 2018 got them in may 2018. The day after send them back. In october 2018 send all the prove of returning the dresses with extra custom charge. April 2019 no refund no money back! The seller got the dresses and the money! This is cheating!

Thumbnail of user sarag34
1 review
52 helpful votes
April 24th, 2015

Ho ordinato il vestito su questo sito 20 giorni fa. è arrivato ieri. Colore diverso da quello richiesto ma fosse questo il problema... Completamente diverso dalla foto, materiale assurdo orribile. Indossato è osceno... non si puo' utilizzare neanche per una festa in maschera.
Spesa 140 euro.
Questa si chiama Truffa.
Allego la foto di come doveva essere e di com'è... precisando che peso 47 kg.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleyh174
1 review
1 helpful vote
August 16th, 2018

Do not purchase anything from this website. Everything on their website is a lie. Return policy is a lie, the actual clothing that they advertise is totally different from what you receive! Another lie and the quality is s***! DO NOT ORDER ANYTHING FROM THE COMPANY EVER THEY ARE SCAMMERS! Horrible and awful people take advantage of people. Very sad that people can get away with this mess!

Thumbnail of user elisek6
1 review
0 helpful votes
December 2nd, 2017

WARNING! DON'T BUY HERE!
Poor quality in the goods and no returns accepted ( regardless return statement on web page)

Thumbnail of user menaa2
1 review
1 helpful vote
June 13th, 2018

I ordered a night dree. It took 3 months to be sent to my country. UPS never phoned neither delivered it... They said to´ve send it back to Fairyin... The last told me that they´ve already destroyed the dress... when I asked for my money back, the answer was: "this is not our responsability"... so no dress and no money! Order ILD**************

Thumbnail of user carolynb72
2 reviews
0 helpful votes
December 31st, 2016

I've had an order unfilled forever. They have not delivered. I have written to them to try to cancel it and there is no response. My initial contact with them appears to be with someone who doesn't really speak or write English. I still have no product. I've sent 3 or 4 e-mails and no response. I'm thinking this is probably somebody working out of their home or possibly even some kind of scam.

Thumbnail of user mirellaj1
1 review
4 helpful votes
April 4th, 2016

This company is banned from other countries, how I wish i knew before i had ordered two dresses. Both are cheap rags that I have no intention of wearing. I'm wondering if the kringloop winkel(recycle charity shop) will accept them?
To add further injury to insult I was asked to pay almost a further E50 for Dounne and BTW (VAT and custom and excise tax)
Beware, I shall certainly spread the news regarding this company who seems to be taking so many on a dreadful ride.

Thumbnail of user kv26
2 reviews
12 helpful votes
May 1st, 2015

Ik had een bruidsjapon besteld bij deze firma ten bedrage van 250 euro toen hij binnenkwam zat er een gat in zaten allemaal vlekken op en de maat was niet goed alles was te lang en te groot was eens maar nooit meer geef mij maat taobao die doen tenminste iets met je klacht hier geven ze je 10% korting op je volgende aankoop net alsof je ooit nog bij hun koopt

Thumbnail of user koesiep
1 review
0 helpful votes
January 29th, 2018

IT is SCAM!
NEVER BUY IT!
I AM SCAMMED MOTHER$#*!ERS
I HATE YOU AL GIVE ME MONEY OR 299,- BACK

Thumbnail of user claudiop10
1 review
1 helpful vote
May 3rd, 2017

I ordered 200$ dress and i received I 25$ worth of dress from Singapore. $#*! quality $#*! company $#*! management. $#*! $#*! $#*!. They want to give me 6% refund what a joke. It's unbelievable people still buy from em.

Thumbnail of user svetlanas1
1 review
8 helpful votes
April 24th, 2015

As all others I was upset by the dress, awful, not possible to wear… a refund of 5% is just a joke compared to all money already paid… i wish we can make something more serious to stop them as their spoil reputation of other chinese sites! I have ordered from 2 other sites - no problems at all and very nice services, but here they just steal our money!

Tip for consumers:
should be all negative!

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberta99
1 review
9 helpful votes
April 14th, 2014

This place is a complete ripoff. My daughter ordered a dress and took great pains on the measurements. The dres did not fit at all, was way too long and the color was nothing like the dress pictured. I am trying to get a refund (after paying over $80 in alterations and shipping) and they offered me 5% of the price alone which comes to $7 out of the $220 we paid. Tha's right $7. Thieves.

Thumbnail of user amia8
1 review
2 helpful votes
October 4th, 2016

Hello I also did order a dress and I do not like it and would like to send it back. So I went to the webside and there isn't any phone number. I sent an e-mail and no respond. I guess my money is gone.

Thumbnail of user natales
1 review
1 helpful vote
April 26th, 2016

Fairyin is a website that does not accept to correct errors in the size of clothes she sends. I bought a dress size US14. Fairyin sent me a dress size US16. I sent them photographs of the dress arrived with the measures that were the size of US16 (the measurements were read very well having photographed the dress with centimeter on display). Fairyin did not want to admit the mistake, despite the evidence. Their guarantee, in practice, is useless; do not admit the mistake.
Because they do not accept payment through PayPal can not do compliant. Is a Singapore site!
Natale

Thumbnail of user charlyg6
1 review
17 helpful votes
June 12th, 2014

If there are "0" points I would give this company. Worst experience ever. First you need to pay customs (pretty expensive because the dress is made in China) and when you unpack the dress you will find out it isn't the one in the picture. A pretty bad version of the picture. The quality and the measures do not match at all. After writing them about the dress and that it is not the one in the picture, I got the following answer: "what is wrong with the dress, it looks nice" Sorry a real customer service would handle it differently! I saw a lot of good remarks, I can't believe they are real must either from company employees or from people who like surprises.@ all negative remarks: Contact you Creditcard company and complaint about them an d ask for your money. So they will be kicked out by master card and visa. Best to stop this bad business.

Thumbnail of user suewellynf
1 review
0 helpful votes
June 1st, 2016

Hola a todas,( primera vez que escribo en un foro, pero no puede ser que otras mujeres pasen lo mismo)

La verdad que yo la estoy pasando muy mal, pedí un venstido a mi medida, y me llegó un vestido para nada igual al que ves en las fotos, con 3 tallas mas grandes de lo que pedí, fuí a una modista de confianza y me dijo que me cobraria 120 euros porque había que rehacer el vestido, me dijo que ya ha escuchado de esta página FAIRYN y que es un engaño, es la décima vez que escribo a una tal SANDRA Y ANDREW de la página y le he mandado fotos de cómo me queda el vestido y me dicen que me queda bien, es increible, he perdido 170 euros más gastos de envío más gastos de aduanas, que lo tenía que pagar, si no quieren pasar por un mal momento, nunca pidan vestidos en esta página es una verdadera vergüenza.

Thumbnail of user marias73
1 review
12 helpful votes
October 27th, 2014

BE AWARE! RIP OFF!
Horrible imitations made with very, very cheap materials! They do not abide by their return policy! And they dont care!

Thumbnail of user nikkib52
1 review
4 helpful votes
February 25th, 2017

FAIRYIN EXPOSED AS A SCAM
On February 6th, 2017 I ordered a dress from FAIRYIN. They have multiple sites for different countries; I used FAIRYIN.PT. It was a beautiful long navy chiffon dress meant for me to wear at my best friends wedding. I received an email from them confirming my order with all the details. They told me the dress was made according to the order, so I had to wait until it was completed. They sent me a few emails confirming that the dress was, in fact, being made and I did not think too much of it for a few days. I knew it was meant to be here around the 26th of February.
As I have been told that many companies send knock-off cheap items instead of the pricey thing they had bought, especially when it comes to clothing, so before I ordered I checked if the company was listed anywhere as untrustworthy. It was not. It will be now.
I spent over 120 euros on that dress, which was on sale. It was pretty much my budget for it. I made an effort to save some money, despite being jobless, to look amazing as one of my friends bridesmaids. I was never a bridesmaid before, I was excited, and the dress was just perfect: it had the exact requirements the bride asked for, so I was looking forward to trying it on. I even bought shoes and a matching bag that would look great with my new dress.
So one morning I had a call from customs that I did not answer because I was sleeping. I received a text message asking for documentation to release my dress. I got a bit stressed as I never had to deal with these kinds of issues before, but hey, theres always the first time, so I followed the instructions. Thats when disaster struck. The delivery company (DHL) sent me an invoice that listed the content of the package. Mind you, at this moment I was thrilled because I would have my dress soon. I opened the invoice: 100% Polyester Woven Dress, made in China.
It was not the dress I ordered. I ordered chiffon, and the dress FAIRYIN sent was 100% made out of polyester. A polyester dress, should I want one, would cost me 15 euros at the closest clothing shop. Why would I pay 97.10 euros for a polyester dress and have it delivered from the other side of the globe with a 24.94 transport fee? I would not.
All this time I waited I could have just paid a local dressmaker and copy the design, but despite the fact that I prefer to buy local, the discount on this dress on FAIRYIN was really appealing to my broke wallet, so I was caught in this situation.
I emailed them, and they act like they didnt do anything wrong. On some emails, they seem not even to read what Im writing and respond with pre-written templates which got me thinking they might just be playing this game with other people too. Sometimes it really feels like they are joking, as they said the dress had some minor flaws due to being handmade. There was no minor flaw, just a HUGE one: the whole dress in the wrong fabric.
So I sent the dress back and demanded a refund. FAIRYIN offered what they called a big concession of giving me 6% and a discount for future orders. I had said I would never buy any item from them again nor recommend them whatsoever. They were clearly trying to make a fool out of me. And here we are, exposing FAIRYIN as a scammer: I bought an expensive dress from them; they sent the wrong, cheapest knock-off, took it back and refused to give me a full refund. Had it been a small mistake, I would never come to this, but they are refusing to give me my money back. I was left with no money and no dress.
Im asking: please, everyone who was caught in a similar situation with FAIRYIN to come forward and share their story. Dont worry; everyone can be scammed once, it is not our fault. Share the proofs you have. Help us reach everyone, so no one else loses their hard earned money to these scammers. I lost 123 euros to them, who knows how much other people have lost! And how much money FAIRYIN is making by fooling people.
After sharing my experience on Facebook, people found awful reviews for FAIRYIN. I should have done my research better. This does not mean it was my fault at all. These companies should be dismantled. This story, and all the others found online as much as many others that go untold MUST reach the right people. Help us sharing. This was my time being scammed. Who knows who comes next?
DO NOT BUY FROM FAIRYIN. You will not get what you ordered, and they wont give you YOUR money back. Please share this message with everyone you know. If you need proof, I have the emails that went back and forth both with FAIRYIN and DHL. DHL shall not be held accountable, their customer service is great, and they had the dress sent back as soon as I told them there was something wrong with it.

Thumbnail of user tatianaw
1 review
5 helpful votes
November 19th, 2015

Mijn jurk heb ik op maat laten maken. Hij is veel te groot en te lang, zeker 2 maten groter. Ik moet mijn jurk laten bijstellen. Ga ik niet doen, te duur. Let op, je moet ook achter af invorrechten betalen, € 40. Dat zeggen ze niet van te vooren.
Nu wilt geen een tweedehandswinken mijn jurk hebben, zo leilijk is die. Hoe kom ik van mijn jurk af?

Thumbnail of user angelam46
1 review
9 helpful votes
June 8th, 2015

Gli abiti sono orribili, materiali scadentissimi e inoltre non rimborsato dato che non c'è modo di rintracciare... sono soldi buttati.io ho ordinato un abito per un matrimonio e mi è arrivato per andare a carnevale! Colore completamente diverso e tessuti differenti... colore schifo!

Thumbnail of user na6073
1 review
9 helpful votes
June 1st, 2015

The dress ordered arrived DIRTY with several stains and about 30cm longer than it should be. IMPOSSIBLE TO WEAR without dry cleaning and adjusting the length. After explaining the situation to Fairyin, they offered me a 5% refund, which it's ridiculous. This wouldn't even be enough to cover the cost of dry cleaning it. NEVER AGAIN. STAY AWAY

Thumbnail of user heleenz
1 review
4 helpful votes
February 11th, 2015

I ordered from fairyin before I saw all the negative reviews, so I was really nervous what I would get. Ordered 2 dresses from them. I received them 4 days later then the event date I set. But the quality of the dresses was not very bad. Especially after I was expecting the worse. With the sizes they where a bit of, so had to make little adjustments. And there where loose ends everywhere! So had to inspect both of the dresses very carefully with the scissors. Overall would not order from them again.

Thumbnail of user michelet7
1 review
12 helpful votes
June 9th, 2014

I give this company "0" stars! My experience with them has been horrible. I ordered two dresses at the same time. I sent in my custom measurements. I received both dresses at the same time and one fit and the other is HUGE. The company refuses to except responsibility by telling me I got what I ordered!?! The communication with them is only via email with some responses being sent in broken English. There is no phone number and no way at all to get a professional response or a manager! It is like a phantom company. I do not understand how they can operate a business without being held accountable? I am even willing to take a credit and buy something else (they do sell other things besides dresses). Also, the dress that does fit, but needs some alterations, has beads on it that keep falling off so I have to pay extra $$ to have them reinforced. If something seems too good to be true -- there is usually something wrong! I learned the hard way and I plan to investigate this company fully. They operate out of China.
~MT, New Jersey~

Thumbnail of user reneel7
1 review
9 helpful votes
April 4th, 2014

We ordered a beautiful promgown for my daughter from fairyin.com but the dress we received was horrible and NOT what we ordered. It was polyester not chiffon and the lace was cheap, unfinished and patched in places. I have been trying for a week to send it back and get a refund, but they say they see nothing wrong with the dress but they'll give me 15%off my next purchase?

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