Developed in part with a grant from
the National Science Foundation
How long does it take to get your prescription glasses when ordered ?
asked by Fernando R. on 6/12/16
5 Answers
Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Helpful answer 2
Votes
Thanks for voting!
Not as helpful
I have ordered many pair over the last few years, and have usually had them in about 10 days. I did have a problem once....I should say that the initial problem was my fault. They were very nice about it and replaced the glasses for free....and another problem occurred (not my fault this time) and they had to cut the glasses a third time. I did get what I wanted, but it took some communicating, and about 6 weeks. The only systemic thing I noted is that there is not a tight communication loop between the customer service people and the "fulfillment" people, , accounting for the second problem, and probably most problems reviewers are complaining about. But they did make it right..... One problem order out of probably 20. No problem at all really.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
I have been waiting for an order for almost two months. Eyebuy direct claims they don't know what happened with my first order so they resent a pair. The first time I didn't even get a tracking number. This time is the same story but with a tracking number that as of today stopped working a week ago. Every time I contact them they just give me some generic apology in which one person says it will be delivered by a certain date and others keep adding another 25 days. I live in Puerto Rico and USPS works no different than in the US. I buy stuff from other websites all the time Amazon, EBay, Wal-Mart, etc and never had any problems. Last time I spoke to their customer service and asked for a full refund. They offered me to keep waiting on the package and 15% off of my order which it was nearly 3$. I do not recommend this website nor I will ever use it again.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Mine took unbelievably 7 days to New Zealand!So fast!
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Mine took 13 days with regular shipping, but there was a message on the site at the time that due to high backlog, shipping would take longer than normal. So 13 days was WITH the longer shipping time they notified customers about.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Add your answer
Posting guidelines

Ask a question

Get answers from the EyeBuyDirect staff and other customers.
Posting guidelines
×
Have a question about
EyeBuyDirect?
Post Review