Eventbrite

Their paypal and steal your money, i even got a real ticket on the eventbrite app, but i wont use them ever again. Nauti parrot in fort myers wont let me in and im not paying another penny for entrance, the dispute takes two weeks, so im just out money. Disgusting.

The event The Unreal Garden was a total scam! It was horribly overpriced and so disappointing! It was actually embarrassing! I will never go to another Eventbrite event. EVER! Stay away from there events. The reviews are terrible and I wished I had looked at them prior to buying tickets.

Order #*******129 for $62.34 purchased on Mar 2,2024

Event information:Saturday, March 2,2024 from 11:00 AM to 8:00 PM (MST)

Littleton CO

I am an event producer and have produced 45 events and festivals over the past 3 years. I have tried all their services and feel that Eventbrite is a RIP OFF. 1st of all they are charging you a percentage and their fees are already high. Now they are also charging a per event fee or a monthly fee. I have one thing to say: F OFF, you have lost my business. I will build out the ticketing on my site.
Plus their marketing suit is worthless, I tried it and spent a few hundred dollars with 0 return.
GREEDY

Eventbrite used to be fantastic. Then at the end of 2023, their brilliant engineers decided to revamp their entire eventbrite from editing to marketing and now it takes a lot longer to post and their email marketing consistently reads, "import is taking longer. Please check back soon" and it never imports your list. Their customer service is terrible. After struggling to finally find the option to "chat" you'll be on hold for a long time waiting for responses and their chat doesn't allow a feature to send them screenshots. Instead they ask you to go to an outside website and set an account just to send them a screenshot. Really sad to see how Eventbrite has literally died in the last year. I cancelled my premium service with them and I won't even post there anymore. Don't waste your time or money. Hopefully they'll be in bankruptcy soon.

Purchased $90 of tickets via PayPal for a pub crawl featuring 4 bars with prizes, giveaways and drink discounts. First bar offered $1 off their featured drink. The remaining 3 bars were not participating and told us that this company did the same thing the previous weekend. No costume contest, no prizes, 3 our 4 bars were not participating. Eventbrite refused to give a refund. On top of it, after using my PayPal account, I started receiving fraudulent requests for payment. DO NOT USE EVENTBRITE!

I would give them a negative rating if possible. No emails are monitored and there is no way to stop being charged recurring fees after ordering a single event. Help center is utterly useless. Avoid using unless you enjoy having to deal with incompetence and non-existent customer service.

Purchased concert tickets. When showed up for the event about a month later - could not even get it! My tickets would not scan at all, management could not even find my purchased using my name and ID! So someone sold me either fake tickets or sold the same tickets on multiple sites and someone else used them before me. Cannot get any refund or even a response from Eventbrite! Scam company

I attended the Eventbrite comedy show at the Bay Club in Redondo Beach on October 2 2021.The venue is very nice, under the stars, down at the harbor. The host and first three comics were not funny. The fourth was rude and insulting. Finally, a Russian woman came out and carried the show. She was funny.
Garrick Bernard (FreeForm) 1 Star, that's generous

Tyler Warner (Laugh Factory) 3 stars, he tried

Kira Soltanovich (Amazon / Epix / Tonight Show) 5 Stars, carried the show

I bought the tickets, they deducted money from my card, but no tickets has been delivered.!

No way to refund

Horrible customer service
No phone number and won't allow a refund for Covid - like do you really want me to be inconsiderate and infect everyone at the new years party and further more ruined my new year even more

Attention all ladies! DO NOT ORDER YOUR TICKETS OFF THIS SITE ITS A FRAUD! Me and my cousins and friends paid to go and they took our money we wasn't aware about any Cancellation at all! I called a number off the site a guy picked up and told us we supposed to receive a email we didn't receive anything! I am so disappointed... we arrived to the place it was a prom event me and my family wasted our time and money going to a event never happened... I will never purchase a ticket off of eventbrite again!

There is no way to obtain customer support unless you use the sheet they provide you. There is a clear error in there system related to my account and I cant get a hold of anyone to help. I think this might take the cake as the worst customer service I've ever experienced, since it DOESNT exist. Unless of course you are planning an event and want to make them money.

We've used them for years -they went from free to $150/month and they charge for listing free events. Terrible customer service -no number to call customer service.
For paid tickets -they dont refund the customer the full amount either. They keep the $6 fee on top of the $150/month -dont use... try a different ticketing platform.

From an events organizer point of view - Dont use them -try a different platform.

I really hate writing a negative review for less than $20 but it is the principle of the issue. I signed up for a Kwanzaa event and canceled about 20 minutes later as the individuals I invited could not attend. I could see if there was a statement of NO REFUND but I received a text /email that the refund was being processed. I bought through paypal and filed a claim which usually ends in my favor but not this time. OK I will always check to see if eventbrite is involved and if so I will find another way to purchase tickets.

I would give a minus 5 is there was an option. There is no way to get customer support from Eventbrite, they only have chats, where you get contradicting information every time. After over a month, we still have not received payment for the event we organized and it's not clear if they will ever pay or just steal from us.

Paid 90$ for a vip couples ticket. Event opened 30 mins after start time. Ran out of the free liquor within 20 minutes. Didn't have anybody at coat check apon arrival after almost 3 hours they tried to charge 10$ for coat check. Litterally no seating if you didnt buy a booth 0/10 would save your money and stay at home

Purchased tickets for two different events on EventBrite. I drove to the location and both locations were closed! These events were on two separate days. I attempted to contact Eventbrite for a refund and they said I must contact the organizer. There is no information to contact the organizer on one and the other has not responded. I found the organizer for the Sip & Paint event on facebook and she has yet to reach back out to me. I am going to contact my bank to see if I can dispute the charges. What a waste?! I feel bad because I invited a friend to attend a 2024 vision board party with me. We rushed from dinner only to drive up to an empty parking lot and a closed business. I took pictures, but there is no one who cares. I will definitely not use this site again! If you do choose to use EventBrite please verify that the event is going to be located at the address listed. I included a picture of the closed business of the nights I pulled up to them. I went back to EventBrite and the 2024 Vision party organizer listed another Vision party for January 13th. BUYER BEWARE!

We use eventbrite to books hundreds of shows per year and for the most part have good success with getting our money from them in a timely manner (Wednesday each week they payout less fees). People need to remember that eventbrite is a ticket system used by the promoters for events so if they need a refund for a ticket the promoter or event has to refund the ticket first before they can refund the ticket to the customer. The challenge we have is that the system really has not been updated in a few years. COVID forced a large number of cancellations and postponements so we had to setup a credit card with Eventbrite and advanced money to them to refund tickets. Challenge we have is many customers used emails or contact numbers that are no longer working, we have even confirmed a few are in fact deceased customers and anything postponed longer than a year cannot be refunded to the credit card companies for some reason. We are trying to work with our customers who have reached out to refund money to them using a new credit card number or even cutting cheques to estates if need be but we need to collect the money back from Eventbrite that we advances so they could try and refund customers. In many cases we postponed the event and ran it in 2022 or 2023 but the system will not update it from postponed so it is not paying out the balances they owe us. What I found even more interesting is there is no way to run a report to see what events have balances owing, if not for our year end review processes we would not have realized we have a few thousand dollars owing from them. We reached out to customer service and they would not talk about how we would get our money back they kept trying to tell us that we needed to refund all our customers before they would return our money. Hmmm... we gave them the money to refund to our customers through their system and they havent yet they will no longer give us our money back so we can refund them directly because their system cant handle refunds properly. It has now been over three weeks with no refund and no response, each time we call the customer support line all they do it try and chastise us on our refund processes. So tired of this we are now looking at different solutions. Careful with this stock as if this is the approach they take with all their customers this is not a stock I would want to own, to clients. Review any events that you previously postponed or cancelled if you gave them any money there is a good chance they owe you something.

Not only is it an over complicated terrible app, but when you have problems there's no help to call. I ordered tickets, confirmed my email as it asked, clicked the link they sent to me find that I "had no tickets" can't get a refund or call anyone to speak. Terrible app, would never use for my business

They cancelled the event I organized for no reason and no explanation given. Zero customer support.

Cancelled event, refunded all but two tickets. Last two tickets purchasers card has been cancelled, cannot issue refund. There's no way to speak with someone from Eventbrite, just chat. Chatted with someone who told me Eventbrite's policy with no fees for cancellations is not true, she did not understand nor comprehend anything I said. I want money deposited to account so I can refund customers money. At a total loss how to refund money or get money that Eventbrite is holding.

Site is helpful with event details and ticket purchases. Only negative is that I purchased 3 tickets and the event was cancelled. I reached out to eventbrite several times to get a refund or some type of credit and still have not had a response. Very dissapointing

Kevin Hartz is the co-founder and chairman. Read an email that was cruel and unprofessional. After seeing his attitude and response to Riley Gaines, I will no longer use eventbrite. There has to be better companies that don't treat people in such a cruel way.