Etsy Questions & Answers

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Here’s what consumers have asked with answers from Etsy staff and previous consumers.

63 questions answered
25% answered in 1 day
Question:

Hello i am interested to buy one item form this website. really afraid of the fraud sellers as mentioned in the reviews. plz help me

Answer:

Etsy is making alot of changes to their site, DO NOT TRUST THEM.

By Lck k.
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Question:

What is your return policy if an item is not satisfactory?

Answer:

Etsy is a Marketplace like Ebay or Amazon made up of different sellers. Each seller runs his own business. Etsy simply offers a Marketplace for the seller to open a shop.

By Shirley M.
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Question:

I like to do arts and crafts and sell them at my local farmers market and i was wondering if i could print and use etsy's drawings for some of my work

Answer:

No, it's their copyright.

By Richyl H.
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Question:

How can i view the sellers reviews? if i pay by paypal can i receive a refund?

Answer:

If you want to return something be positive. Don't complain but request if you can exchange or please return and you will buy some other time.

By King k.
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Question:

I am shopping 1st time at etsy i have no idea about how good is the order fulfillment to india.

Answer:

I was a seller on Etsy for approx. 2-3 years. I sell antique jewelry. Etsy has no US customer service phone number. I called the phone number listed but waited 17 minutes with no answer. You can email them but good luck on getting any response. Etsy overcharged me on seller fees. Etsy holds all money paid to a seller for 3-5 working days. They make money on our money. I left Etsy about a year ago and am very happy that I left. There are many small home crafty people selling on Etsy. I am a large antique jewelry dealer. I now sell at shows and on Ruby Lane. Ruby Lane is a wonderful seller and buyer site. I know that there are some excellent honest sellers on Etsy. But, there are also some dishonest sellers who will take your money, etc. Be very careful. Etsy WILL NOT stand behind either buyer or seller so you are on your own. Good luck.

By Hillary P.
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Question:

How to get in contact with etsy

Answer:

Good luck! Wrong answer above. Etsy is a US company based in Booklyn, NY. No phone number. You're best bet is to go to this link. But that's no guarantee that they will get back to. They mostly blow you off. https://www.etsy.com/help/contact?ref=help_contact

By Susie R.
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Question:

My account is deactivated so please help me how can my account reactivated again

Answer:

You are lucky if they respond. Etsy are the worst customer support of any web platform. They will suspend you without warning and you could be in the streets by the click of a mouse. Ebay and arfire they will warn you multiple times if you violate anything. Not etsy. And they dont care of how good of a seller you are. One or two violations and yhou are a gone for good. Don't support them. They became the most arrogant platform there is.

By john I.
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Question:

Why won't etsy support respond to emails?

Answer:

Even if you use the case system the support team will choose the side of the vendor in any claim trust me I was a customer for 10 years and spent over 10k using this site... but no more It just takes one bad transaction and I head for the hills

By Jean f.
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Question:

If i order an engagement from one of your buyers and i either don't like it or don't receive it, what is your customer service regarding this..this is not a cheap item!

Answer:

Look at sellers terms of service and policies. It varies... some sellers will allow returns; some won't. Some require you pay return shipping; others don't. Some sellers have a time window too and won't accept the return after a certain number of days has passed. Send the seller of that specific shop a quick message explaining your concerns and questions that way you have evidence after purchasing

By kate f.
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Question:

I ordered some items from allfiredup, they make handmade merchandise. they sent me an email that the order has shipped and informed me they do not have a tracking number for the order. i think that means the items have left the sellers shop and the deloivery company has not issued any tracking information, can you confirm this for me?

Answer:

The following is directly from Etsy: This letter sets forth Etsy’s position regarding the complaint dated December 9,2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. Jan Baskins (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. 1. Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; 2. Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and 3. Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”

By Jan B.
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Typical questions asked:
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  • Where is the company located?
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