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on 11/19/18Hi Rebecca, we are sorry to hear there is a delay with the delivery of your order. Please call 1-888-633-5332 or email support@etags.com with your order ID or email and we can review tracking history on your package. Alternatively, you may reply here with your order ID and we will reach out to you via the phone or email we have on your order. We look forward to hearing from you at your earliest convenience.