Epoch Questions & Answers

Ask a question

Here’s what consumers have asked with answers from Epoch staff and previous consumers.

11 questions answered
9% answered in 1 day
Question:

I try to purchase memberships on few websites. but everytime my credit card got declined. other payment system works perfectly fines. what can i do?

Answer:

Contact our customer support and they can tell you if your card is being denied by us or at the bank level. If we are denying your card we should be able to help. https://epoch.com/billing_support/contact

By Rand P., Communications
Question:

When on camsoda.com i purchased tokens and it directed me to epoch before the transaction was complete.does epoch now have my info?

Answer:

Yes. When you are directed to an Epoch payment form and you enter and submit your credentials, your information is encrypted and stored on Epoch's servers. Epoch is an approved Visa and MasterCard Payment Facilitator, and became the first company in the world to pass a third-party audit and be certified as PCI-DSS compliant in 2002 (when the program was called CISP). We successfully complete PCI-DSS Level 1 audits every year to maintain that status. In 2002, Epoch was also among the first companies in the world to adopt VBV (Verified by Visa) and MasterCard Secure Code

By Rand P., Communications
Question:

I paid for wwwrralitykings.com membership for 1year.you have sent username and password.but they are not working. i am unable to open site. my id no.

Answer:

We can certainly help with that! Contact our CS department here: https://epoch.com/billing_support/contact

By Rand P., Communications

Can’t see your question? Ask to get answers from the Epoch staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Epoch?
Post Review