ElderHelpers Questions & Answers

Please visit www.elderhelpers.org/faq for a better understanding of what we do.

Hello Debbie, Really, we have a lot of “poor” people using our service. It is not about the income level, it is about seeing enough value in our organization and have sufficient disposable income comfort level to feel really good about making a tax deductible contribution to our community on a monthly basis. “Poor” people to use your word are very welcome to use our service. The contribution is a donation and not a “fee” as you put said. You can self-cancel out any time since June 2015 and there are monthly email reminders for each gift made. We are very cautious of letting people use our service when they have memory problems. We want to make sure that our reputation stays up in the four out of five stars and do not get reviews or billing inquiries from people who simply do not have a clear enough mind to use an online self-service with monthly automated billing. You need to decide on your own whether this service is right for you or not. In case you need to ask yourself if your mind is clear enough for you to join our community and have serious doubts about the answer, then you probably should try another organization.

Hello Amy: our volunteers cannot be expected to fill a full time job, however you might want to consider using our service as a complement. Please visit our FAQs: elderhelpers.org/faq

Hello Terrence, your access code is delivered to you via email as soon as we have finished reviewing your application. Making contribution is not enough, we care about the quality of our users, security of our volunteers and bringing them a valuable experience. You will need to email your phone number and a few options of best times to reach you. Make sure to attach a picture of the elder who will be receiving help and a story about why this elder needs and deserves to be helped. Share the details of your story with us.

Hi Mickey, we are a web based service which is why we can afford to give you virtually unlimited elder care for as low as about $25 a month when you pay for the full year ahead of time. We have close to 150 volunteers within 20 miles of 33436 at the time that this reply is being posted. Feel free to do your own search at elderhelpers.org/findhelpers or copy and paste this search results link in your browser: http://www.elderhelpers.org/people/search.php?zip=33436&miles=20&city=&country=US#search-results

Our volunteers are true volunteers and do not ask for money. Yes, they do help elders for free. We ask for a $50 monthly commitment on a tax deductible donations to support our service. Volunteers help for free. They are true volunteers. Our job is to provide convenience and security in connecting them with elders. Our staff is not volunteer since any business requires daily operations management. Because we are not recipients of any private or public grants, everyone chip in a small amount, that is tax-deductible. Would you prefer to find an organization receiving government assistance, there are a lot of them out there. We do not force anyone to join our community. Our volunteers are true volunteers and do not ask for money. Elder help is free.

Hi Steven, We asked you a few days to find available volunteers in your area from our part, and since we couldn't find the help you need we issued a full refund of your payment.

We do background checks via IntelliCorp which is a Verisk company. They are extremely serious, thorough and reputable. We also encourage you to spend time with the volunteers on the phone so that you can get to know each other and also to meet for the first time in a public place like a coffee shop. Because of this precautions, we have not one incident reported in years of service to the elderly community.

Hello Joy, Our volunteers are true volunteers and do not ask for money. Yes, they do help elders for free. Hello Ryan, we ask for a $50 monthly commitment on a tax deductible donations to support our service. Volunteers help for free. They are true volunteers. Our job is to provide convenience and security in connecting them with elders. Our staff is not volunteer since any business requires daily operations management. Because we are not recipients of any private or public grants, everyone chip in a small amount, that is tax-deductible. Would you prefer to find an organization receiving government assistance, there are a lot of them out there. We do not force anyone to join our community. Our volunteers are true volunteers and do not ask for money. Elder help is free.