ElderHelpers Questions & Answers

As per our tips for volunteers section: donations are NOT mandatory in order to become a volunteer. Currently background checks are voluntary and volunteers pay for their background check however you can offer them to pay for it if they have not already done it. Elder Helpers and IntelliCorp have teamed up to provide background screening as follows to help you lower risk and keep you safe. Criminal Records SSN Verification with Address History Employment and Education Verifications Motor Vehicle Reports

Hi Merri, Our volunteers are contacted directly by the elder in need or their relatives, you can get as much help as you like, but you would need to work a schedule with them.

Hello Ann! Yes, of course there is: do a 10 or 20 miles radius zip code search leaving the city field blank: www.elderhelpers.org/findhelpers

Hello Laura, thank you for your question. Simply because people respectful of our altruism ask questions via this section like yourself, or via our email customer support. We have contacted several times anyone leaving a review lesser than four stars on this site offering to resolve whatever issue that they may have. Unfortunately, some people have hard times in their lives and take it out with whatever business or person that they are dealing with. While we are always available to answer any question whatsoever we do it via this Q&A section or via email. Often times, resolving complaints involved sharing of private information, records of email exchanges, etc. We also do not want to encourage people to "ask questions" in the form of a complaint. Also we have very well made FAQs: www.elderhelpers.org/faq There are some cases when a person is having a hard time finding a volunteer just because they are not presenting themselves in a way that encourages our helpers to give them a hand. On the flip side, you will also find reviews of volunteers upset that they have not been called upon yet. So we do all we can to educate via Q&A, website, youtube video, and of course customer care support: help@elderhelpers.org. Have a good one, Laura!

Hello Laura! Of course we have a lot of people working at elderhelpers.org, you can read about Mary in her biography on SiteJabber.

Hi Holton: currently, we only reward users who commit to a fifty dollars monthly tax deductible donation with an access code. Our blog is open to anyone.

Hello Leslie! As you can tell, we have a lot of great reviews on sitejabber.com and look at a comparable service like care.com on sitejabber, you will see the difference. Also our facebook page tells you a lot about the spirit of our organization and our massive popular following: www.facebook.com/elderhelpers. Try doing a 10 or 20 miles zip code search leaving the city field blank and see the results: www.elderhelpers.org/findhelpers

Dear Laura: all of our volunteers offer companionship. Unfortunately our staff does not have the means to entertain phone chats with all callers. You are better off seeking friendship and company with our helpers who are wonderful true volunteers. We have designed a very efficient self-service, with a very clear pre-donation page and extremely complete FAQs. In the event that a question is not on our FAQs because it is not frequently asked or is a special case, we answer it via email. We do have phone support for existing community members, whenever there is a good reason that their request cannot be handled by email. Make sure to visit www.elderhelpers.org/start and click on both links at the top of this page to check availability and read the FAQs for future community members.