ElderHelpers Questions & Answers

Here’s what consumers have asked with answers from ElderHelpers staff and previous consumers.

41 questions answered

10% answered in 1 day

Question:

Would someone with alzheimer's residing in an alf be eligible to receive visits, companionship, from elder helpers? Would someone with alzheimer's residing in an alf be eligible to receive visits, companionship, from elder helpers?

Answer:

Hi Lori, We usually help before full time care is needed or in complement of professional care. You might want to use our service as a complement, every little bit of help helps but I would not recommend you signing up if you are solely counting on our volunteers to be there every single day at fix times as the availability of our volunteers is always changing. We are also not getting involved with prescribed medication, bathing and help with financial transactions. You can try calling 211 United Way, they might be able to refer you to someone. You can contact us at help@elderhelpers.org for further information.

By Mary R., Senior Customer Care Specialist over a year old

Question:

How old do you have to be to be considered an elder? How old do you have to be to be considered an elder?

Answer:

Hi Mary, you have to be 55 or older.

By Mary R., Senior Customer Care Specialist over a year old

Question:

My dad has to go get kemo every two weeks and is in the hospital for a few hours. do the volenteers wait for them or just drop them off and come back? My dad has to go get kemo every two weeks and is in the hospital for a few hours. do the volenteers wait for them or just drop them off and come back?

Answer:

That would be up to the volunteer, it is up to you to talk to the volunteer and see how much they can help. Please note that we do not recommend using volunteers to get to important doctor appointments, especially if the doctor would require the consultation to be paid even if the patient does not make it to the appointment. Volunteers are happy to give rides but of course cannot be expected to be as reliable as professional transportation services such as taxis or medical transportation.

By Mary R., Senior Customer Care Specialist over a year old

Question:

We have a couple (cousins) who need some help. my husband and i are snow birds and their children live in atlanta. they do not need permanent care but rather help to go to the bank, shopping, and certainly friendly relationship with an individual who would care enough to sometime just listen. their needs vary somehow depending how they are doing at times. eric had a stroke a few years ago but he is o.k except for the need of a walker. ilse is very preoccupied with her health. we think she is pretty well at this time but we have to remember that she had cancer 3 times. she is a holocaust survivor and suffer from post traumatic disorder which is well controlled by medication. she needs to talk sometimes. they live in a community where they get 2 meals a day, weekly home cleaning, transport to the doctors they also have organized transport for shopping, unfortunately they both are using walkers and bus transportation and waiting times are not really good for them. most of their income goes for their living expenses and further expenses for care must be kept to a minimum. the name of your organisation was given to us. they live in boca raton, fl. anything you could do for them........how does your organisation works. what are the costs involved. thank you for your speedy answer. jackie and kurt roubicek ps they do not use a computer. We have a couple (cousins) who need some help. my husband and i are snow birds and their children live in atlanta. they do not need permanent care but rather help to go to the bank, shopping, and certainly friendly relationship with an individual who would care enough to sometime just listen. their needs vary somehow depending how they are doing at times. eric had a stroke a few years ago but he is o.k except for the need of a walker. ilse is very preoccupied with her health. we think she is pretty well at this time but we have to remember that she had cancer 3 times. she is a holocaust survivor and suffer from post traumatic disorder which is well controlled by medication. she needs to talk sometimes. they live in a community where they get 2 meals a day, weekly home cleaning, transport to the doctors they also have organized transport for shopping, unfortunately they both are using walkers and bus transportation and waiting times are not really good for them. most of their income goes for their living expenses and further expenses for care must be kept to a minimum. the name of your organisation was given to us. they live in boca raton, fl. anything you could do for them........how does your organisation works. what are the costs involved. thank you for your speedy answer. jackie and kurt roubicek ps they do not use a computer.

Answer:

Hi Jackie, sorry, our intake process must be done online, and they would also need a computer in order to access the volunteers information. I'm so sorry, you can try contacting 211 United Way for a referral to another program.

By Mary R., Senior Customer Care Specialist over a year old

Question:

I have arthritis and fibromyalgia. no relatives. i am 70 years old. if i could afford you bloody fee of $50 a month for help, i wouldn't need you. my only income is social security. unless someone has a family to pay for your services, how can i get help? I have arthritis and fibromyalgia. no relatives. i am 70 years old. if i could afford you bloody fee of $50 a month for help, i wouldn't need you. my only income is social security. unless someone has a family to pay for your services, how can i get help?

Answer:

Our volunteers help out for free which is why we advertise free help however elderhelpers.org asks for a donation to cover our operating costs and continue providing convenience to elders and their families in locating volunteers near them with the correct profile, skills and desire to help, while controlling the number of users. You find more about what we do here: www.elderhelepers.orf/faq Or email us at: help@elderhelpers.org

By Mary R., Senior Customer Care Specialist over a year old

Question:

My family and i would like to have a hanukkah celebration with someone who may not have family or friends with which to share the holiday. arlington va between dec 29 and dec 31. can you make any reccomendtions? My family and i would like to have a hanukkah celebration with someone who may not have family or friends with which to share the holiday. arlington va between dec 29 and dec 31. can you make any reccomendtions?

Answer:

Hi Gyr, That's not something we can help with, you can try contacting 211 United Way for a referral to another program. You can learn more about what we do here: www.elderhelpers.org/faq

By Mary R., Senior Customer Care Specialist over a year old

Question:

I am considering finding a helper for my partner and would like to speak with someone regarding his needs and what kind of screening is done with your volunteers before committing. can i reach anyone to speak with? kathleen pleshaw kathleen_pleshaw@hotmail.com 941-725-7300 I am considering finding a helper for my partner and would like to speak with someone regarding his needs and what kind of screening is done with your volunteers before committing. can i reach anyone to speak with? kathleen pleshaw kathleen_pleshaw@hotmail.com 941-725-7300

Answer:

Hi Kathleen, We will send you an email with more information about our services.

By Mary R., Senior Customer Care Specialist over a year old

Question:

What is the required financial commitment to volunteer? how much does the criminal background check cost? What is the required financial commitment to volunteer? how much does the criminal background check cost?

Answer:

Hi Susan, It's NOT mandatory to donate to volunteer, our background checks are done via IntelliCorp, you would need to see it directly with them. You can send us an email to help@elderhelpers.org if you have further questions.

By Mary R., Senior Customer Care Specialist over a year old

Question:

How often per week do volunteers visit? How often per week do volunteers visit?

Answer:

Hi Kelly, There is no limit on how much help you can get, our volunteers are contacted directly by the elders in need or their relatives and work a schedule with them.

By Mary R., Senior Customer Care Specialist over a year old

Question:

I am needing help with my mom. is this a good place to get help? I am needing help with my mom. is this a good place to get help?

Answer:

Hi Kelly, You can learn more about elderhelpers here: www.elderherlpers.org/faq, or write an email with your questions here: help@elderhelpers.org

By Mary R., Senior Customer Care Specialist over a year old

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