ElderHelpers Questions & Answers

Hi Jim, our email work fine, please check with your provider.

Hello Lisa, great example of why it is better to work with a volunteer rather than a taxi or ride sharing service! This would be something you would need to work out with the helper and can certainly be arranged because the idea is to really care for seniors not just dropping them off. We strongly recommend testing the reliability of the elder helper ahead of time because doctor appointments are important.

Hello Leelee S. Our service is designed for individuals only. This is the only way that we can offer SAFETY and CONVENIENCE. You can simply print a few flyers that you can download on our website and hand it to them. You can also watch our presentation video and explain if you want. Just make sure to not sign up for somebody else and even less for a group of people. That could get you in troubles and the users also. Thank you for your interest.

Hi Jan, We are a legitimate organization, we sent you information to your account to complete the intake process, In case you're not able to find an available volunteers in your area we can issue a full refund of your last payment, you can also cancel the monthly contribution at any time by sending us an email at help@elderhelpers.org Let me know if you need further information.

Hi Lia, No, It's not mandatory to donate to be a volunteer in our organization. You can send us an email at help@elderhelpers.org for further information.

Hello Fatima, Thank you for reaching out, could please provide us the email address that was used to register?

Hi, At the moment it's our only payment method, we're working on better ways to improve this. You can try contacting 211 United Way for a referral to a local program in case ours doesn't work for you.

Hi Mike, Our volunteers are reminded monthly to update their availability, unfortunately not all of the volunteers do it. We also make calls everyday to keep the data base updated and we're currently working on this issue. You can contact us at help@elderhelpers.org for further information.

Hi Marc, You can send us an email at help@elderhelpers.org requesting to cancel your subscription, you can do this at any time and we will send you a confirmation.

Our service is designed to let volunteers create a profile and then wait for elders or families to contact them, When a volunteer subscribes to our program we send them a training kit to help them be prepare and ready to volunteer. To secure the safety of our seniors, we encourage all volunteers to get a background check. Background checks are done by IntelliCorp. Our volunteers pay for their own background checks, unfortunately, not all the volunteers do it. Right now, we are working in a safer and more personal way to recruit volunteers, ensuring the safety of our members is our most important task. You can reach us at help@elderhelpers.org for further information.