• ElderHelpers

ElderHelpers

Overview

ElderHelpers has a rating of 3.99 stars from 179 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElderHelpers most frequently mention great organization. ElderHelpers ranks 2nd among Caregiving sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
2
See all photos
Special offer from ElderHelpers
Join Our NATIONWIDE Community Of Elders Now!
Sign Up Gain trust and grow your business with customer reviews

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They only do a background check if the person donates money.
  • I spent good 2 weeks leaving messages for volunteers.
How would you rate ElderHelpers?
Top Positive Review

“It is my pleasure to do”

Anna H.
10/14/22

If I can do something for th senior and the society that would be my pleasure. And I'm willing to help more people

Top Critical Review

“DO NOT USE! WASTE OF TIME AND MONEY”

Elisabeth M.
10/15/23

After providing the "donation", I contacted six numbers. One was non-working, two others answered as the same NAME, but were definitely not the people listed as volunteer. Three others never returned calls. There is NO PHONE number for ElderHelpers to speak with someone. I Sent an email to which I got an automated, "we'll respond in 2 business days" and a week has gone with no reply but daily marketing emails. In theory, this is a fantastic idea but my conclusion is it's either fraudulent or horrifically managed.

Reviews (179)

Rating

Timeframe

Other

Reviews that mention popular keywords

background check (8) volunteers (26) customer service (6) organization (25) phone number (4)
Thumbnail of user annah1483
1 review
0 helpful votes
October 14th, 2022
Verified purchase

If I can do something for th senior and the society that would be my pleasure. And I'm willing to help more people

Thumbnail of user elisabethm177
1 review
0 helpful votes
October 15th, 2023

After providing the "donation", I contacted six numbers. One was non-working, two others answered as the same NAME, but were definitely not the people listed as volunteer. Three others never returned calls.
There is NO PHONE number for ElderHelpers to speak with someone. I Sent an email to which I got an automated, "we'll respond in 2 business days" and a week has gone with no reply but daily marketing emails. In theory, this is a fantastic idea but my conclusion is it's either fraudulent or horrifically managed.

Service
Value
Thumbnail of user marissaj54
1 review
0 helpful votes
July 20th, 2022
Verified purchase

It's been purposed in my heart to give back to the community through volunteering! I am so happy to have found this site and hope to have a family reach out to me for help with their elderly loved one(s).

It was easy to sign up!

Thumbnail of user bryantd41
1 review
0 helpful votes
April 29th, 2022
Verified purchase

I just enrolled today! I read about it on Google and signed up right away. I am excited to start helping the elders and their family, and share my happiness with them.

Thumbnail of user seescandy12
1 review
2 helpful votes
November 2nd, 2023

This is a follow up to my 10/6/22 review. There is a response by Elders of the issue has been resolved. The issue is not resolved. I asked for the corporate office address so I could look up Elders on the better business bureau website. Elders did not contact me with this info so I don't know how they can respond to my post the issue has been satisfactory resolved. This further questions the credibility of this business 10/25/23.

Thumbnail of user christyb289
1 review
0 helpful votes
August 25th, 2022
Verified purchase

It was very easy to sign up to be a volunteer and I look forward to the experience in helping those who need my help or assistance.

Thumbnail of user leahb333
1 review
7 helpful votes
April 16th, 2022

An elderly relative signed up for the service. No one was available in the area so they attempted to cancel their "subscription". Two phone calls later they are still being billed despite being told the subscription is cancelled. Now the phone number is not functional. Forced to contest the charge with the credit card. My relative is out $400+. SCAM!

Mary R never resolved the situation. Avoid them!

Tip for consumers:
Avoid at all costs!!

Products used:
No service was ever provided.

Thumbnail of user customers13
Mary R. – ElderHelpers Rep

The complaint has been investigated and resolved to the customer's satisfaction.

Thumbnail of user maryc2297
1 review
4 helpful votes
April 11th, 2021
Verified purchase

Easy to use. Creating a profile couldn't be easier. I think it would be better if you had a database showing whether there are any elderly folks in my area that are actively looking for a helper.

Thumbnail of user davids6215
1 review
0 helpful votes
July 9th, 2021
Verified purchase

Excellent experience. I am enrolled, trained, excited about Elder Helpers, and ready to start helping elders, families.

Thumbnail of user georgew380
1 review
21 helpful votes
December 14th, 2019

My husband signed up on 11/21. Our "donation" was withdrawn right away. Understandably, due to the holiday, we expected a delay. However, it took two weeks to get a response. All we needed was a code to be able to contact a volunteer. Instead, we kept getting the same email requesting a sign up and donation. When he finally received the code, he made 9 phone calls. The only two numbers that answered had moved out of the area. The other numbers were either no longer working, so a message was left. No one has responded 24 hours later. The latest from elder helpers is another request for our zip code? Don't you have our registration? Ridiculous.

Thumbnail of user shanyingz
1 review
0 helpful votes
July 9th, 2022
Verified purchase

I am registered and trained, excited about ElderHelpers and ready to start helping elder and their families at.

Thumbnail of user vivianr164
1 review
0 helpful votes
May 16th, 2022
Verified purchase

I haven't volunteered, so unable to give feedback.

Thumbnail of user amandaq222
1 review
0 helpful votes
January 23rd, 2021
Verified purchase

I can't wait to put all of my heart and soul into this volunteer program and I'm also extremely happy to start helping out in any way that I can.

Thumbnail of user lukes270
1 review
1 helpful vote
October 4th, 2021
Verified purchase

I am a college student at the University of Toledo studying chemical engineering. I am looking forward to potentially assisting with any help needed, including visiting any senior member who is lonely.

Thumbnail of user susana375
1 review
5 helpful votes
November 26th, 2018
Verified purchase

I was blessed to have an elderhelper who became involved with both my parents. She became a friend to them and visited them in their home regularly. She helped them when I had to be out of town. I have since moved my parents to separate care facilities and our elderhelper continues to visit them to play cards or provide companionship, Thank you for providing a service that has been such a help.

Thumbnail of user janellc17
1 review
1 helpful vote
June 14th, 2021
Verified purchase

Being raised by my grandmother and grandfather, I know that life as the years come can be difficult if the proper care and resources are not provided to the elderly. Living alongside them and meeting their needs was always a primordial task for me, one that I hope to be able to share with other in need.
Over the past year I have work alongside a legal environment which advocates for the needs of the elderly in order to prevent abuse, neglect, and loss of life. It would be an honor to assist in any way that I may using the life-long knowledge and expertise I have acquired in order to meet the needs of those whom may not be able to help themselves as much as they used to.

Thumbnail of user jimd931
2 reviews
7 helpful votes
June 22nd, 2021
Verified purchase

I have not received the packet or even been able to place the order for it. So far it has only taken my donation and now the site seems to be locked up or repeating these steps, 3rd time I have had to fill this form out to try and submit.
I would be happy to revisit this and write a review once I am able to move forward.

* ElderHelpers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user barbarag398
1 review
7 helpful votes
September 27th, 2019

Once I learned my way around on the site, I was able to contact several volunteers and coordinate schedules so that they could fill in being with my husband in memory care. The monthly donation is minor compared to the hourly fees that must be paid for people to companion our loved ones. I lucked out with volunteers who were devoted to being of help and came through for my husband and me time after time. I highly recommend this website and this service.

Thumbnail of user sharonk90
1 review
20 helpful votes
June 14th, 2017

I signed up to get help for my 90 + year old in-laws. Not really impressed. Many of the volunteers I called either never returned my calls or stated they were no longer involved with this organization. I am not paying $50 a month for nothing! They also tell you that it is the client's responsibility to report wrong or disconnected numbers. Really? Then what am I paying for? If they had a better business model they would at least keep their database updated and regularly check in with both the client's and volunteers. I can't recommend this organization for my area in South King County Washington state.

* ElderHelpers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user customers13
Mary R. – ElderHelpers Rep

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section

Thumbnail of user jessicak57
1 review
10 helpful votes
May 22nd, 2016
Verified purchase

It was great to view the many volunteers on the ElderHelpers website, which included young people who want to provide help with the older generation. The volunteers I selected have now become part of my family.
I have shared with many in my parish about Elder Helpers. Most have never heard of this great organization. Frequent announcements in newsletters or flyers at the various Senior Centers would be a good way to publicize about this organization.

Thumbnail of user mirelav
1 review
5 helpful votes
March 1st, 2018

I use to visit this lady named Pearl with my dog every Sunday for few hours whatching some classic movie ( her tv was always on that channel) actually i was watching, she was blind, but just seeing her so happy and content patting my dog belly for hours was such a fulfillment. Unfortunately she passed away, but i would gladly help any other seniors who would need help.
Thank you elders helpers!

Thumbnail of user michelleq11
1 review
5 helpful votes
March 4th, 2018

I signed up with ElderHelpers to get involved in my community, get to know an elder who may need companionship and support, and contribute my time and energy to making their lives better. ElderHelpers is very organized and professional. They offered a helpful training and took careful consideration when pairing me with an elder to ensure that the relationship would work from both ends. I highly recommend getting involved.

Thumbnail of user sahrap1
1 review
0 helpful votes
October 30th, 2021
Verified purchase

AmazIng experience so far can't wait to meet friends

Thumbnail of user hassana16
1 review
1 helpful vote
April 13th, 2015
Verified purchase

I have a short term memory and don't remember anything. To bring joy to others, makes me happy.

Thumbnail of user robertr345
1 review
14 helpful votes
March 2nd, 2018

I signed up for Elder Helpers a couple years ago. At that time I was sent a packet of some sort and ended up having to pay around $50 for the privilege of volunteering my time. I contacted them but was quickly rebuffed - I never got called to help anyone. The only result was that they took my 50 bucks.

Here is the email exchange between myself and Elder Helpers from that time period. It speaks for itself:

Me:"Hi, I signed up with Elder Helpers a couple weeks ago (donated the fifty dollars, got the booklets, paid for the background check) At this point is it just a waiting game or can I do anything proactive to get matched up with an elder? Thanks"

Their Response:"Yes, you can read your packet and our website. "

* ElderHelpers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user customers13
Mary R. – ElderHelpers Rep

Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Elder Helpers is a user-friendly, web-based service. We believe that compassion at its finest is free. Volunteers register to offer their services based on their true desire to help elders. Elder Helpers strives to safely and conveniently connect these dedicated, passionate volunteers with elders in their local communities. We are a tax exempt organization and the contributions cover our operating costs. Our volunteers are true volunteers. For a tax deductible monthly donation of $50, you can contact as many volunteers as you would like, to ask them for as much help as you would like. We do screening and background checks and our website makes it convenient for you to locate volunteers where you need them and get to know them and the help they are willing to offer. Enjoy the safety and convenience of elderhelpers.org!

We are not supported by any government money. Solely volunteers, elders and their relatives help us pay for the technology and people making this service possible. Contributions from volunteers, training packets delivery, contributions from elders and relatives are handled by a third party meeting the best industry standards and is subject to change. Background checks are handled by www.IntelliCorp.net, a Verisk Company. We recruit our volunteers in reputable places and carefully screen all users. This service is new and innovative, we strongly encourage any visitor of this page to educate themselves by reading our FAQs at www.elderhelpers.org/faq and contact us via email for more information. Thank you.

Business History

Elderhelpers.org started in May 2010 to match volunteers with elders in need of help within their own community.

In the middle of June 2015, we have decided to stop offering a refund policy since it was rarely respected by our users. We switched to a third party meeting the best industry standards to offer tax deductible donation receipts, easy cancellation, and increased security.

We now only let informed people about our service (having read our FAQs carefully, and checked our listings of volunteers themselves) join our community. Each user gets access to our safe and convenient service for a small monthly contribution. We do not offer refunds anymore. There is no more subscription, monetary contribution is now considered a donation. And it is tax deductible!

People joining our community are asked to be patient, nice to our volunteers, and to report wrong and disconnected phone numbers to us, which is the only way that we can keep a database clean and up-to-date. This website is user supported: volunteers give their time and when they can donate money, elders and their relatives participate fifty dollars a month, and report their results to benefit the entire community of users.

Company Representative

Thumbnail of user customers13
Mary R.
Senior Customer Care Specialist
Typically does not respond to reviews
Mary has been serving elders for years and through her experience in the industry she has brought great expertise to the very innovative elderhelpers.org. You can reach her at help@elderhelpers.org with your questions, concerns, comments and kuddos.

How do I know I can trust these reviews about ElderHelpers?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.0
179 reviews
Have a question about ElderHelpers?