ECG UK

STAY AWAY FROM THIS COMPANY! I ordered a iPhone 11 pro max for my son's birthday will within time to be able to get it with their super slow processing time. After 2 week I wrote asking when I was likely to receive it and I was told that the order was cancelled upon my reques?!?!? I never told them to cancel it and finally they came out and said that the product was out of stock so THEY cancelled I order.
This is a joke of a company - very unprofessional and full of cheaters.

Huge SCAM, avoid purchasing at eGlobal Central UK because they are not using the couriers they announce in their web page. Instead, they are using the Hermes courier that is so bad that loosed my package (as so did with many others, look at the reviews on internet). And they don't refund my money! They only give me 10 pounds of the 214.99 pounds I payed for my phone!

Terrible product and service: I ordered a mobile, it was listed as "in stock" but it took more than a month to arrive. When received the box was damaged and opened, there was a Chinese charger (with no certification), a dirty (the was an insect wing attached) uk adapter. The phone itself seems refurbished and not new: protective film poorly attached and stains everywhere. I would carefully avoid this seller in the future.

Don't be fooled by 'UK' on their website, they are from China. Found out minutes after purchasing a Nintendo Switch. Tried to cancel the order immediately... impossible! The only way you can do it is by 'submitting a ticket' clicked on it plenty of times on my iPad, iPhone and laptop, no chance, nothing happened. They state you can't cancel via email or phone (don't bother, it doesn't exist). Found a marketing email, sent a message to cancel. A few days later they got that message, too late, item dispatched. It has arrived, it's a Chinese Nintendo?! Now got to return it and pay £15 admin charge and shipping fee, they are taking the mick.

Well, eGlobal Central UK have vilified themselves. I had previously criticised the company over various matters. Mainly that emails were left unanswered and contact by any other form was impossible.
However, I did receive a response to two of my emails and although the purchase was not delivered within ten days, it WAS delivered on the ELEVENTH day. This information was emailed to me and no import duty had to be paid by me, the camera was UK specification, Brand New and unopened. Three pin UK plug for the charger and ALL instructions in English.
I am very happy with my purchase and especially with a saving of nearly £200 over any UK online store!
Thank you eGlobal.

I bought a digital camera (Olympus Stylus Tough TG-5) that had a malfunction. I tried to contact the customer services to activate the warranty. They answered that their warranty policy does not provide for this, without giving a reasonable reason for that.
I tried to ask for further information and they simply disappeared.
Prices are low, but if you need support or you have a problem with the item purchased the advantage turns down to a loss

Ive had an awful experience with this company. The level of customer care is unacceptable.

The item has never been delivered and when raising the matter with the company they left it significant time between replying and then simply closed the case stating the delivery company told them it had been delivered which wasn't the case.

I am certain this company is not genuine and they are unethical in there practices. Basically taking payment and never sending the item.

Do not order from them! I ordered a phone and there was no indication from their website that it wasn't in stock. They spent weeks getting it in stock. Every time I emailed them it was only 3 days away. Eventually I gave up and asked for a refund. They ignored this and sent the phone out 3 days later. Finally the phone arrived 31 days after I ordered it. I then lost £15.80 returning it to Hong Kong. It has to be back in 10 days! That's less time then it took them to send it to me in the first place. And they refuse to pay for postage even though I asked to cancel the order even before they sent the package.

I ordered an iPad which aririved late and either faulty or refurbished, so I asked for a refund and they said no!? Do not trust this company they are charlatans.

Update - after 3 months and 100 or so exchanges I took the iPad to Apple and they said it had been bought from Amazon 1 month before I purchased it! Complete con.

Worst shopping experience ever!

Ordered a mobile phone on the 9th of March 2020 by standard delivery, it is the 15th of April 2020 and haven't received it yet. E-mailed them 9 times for the past 3 weeks and they haven't even bothered to reply. Been given a Royal Mail tracking number but the shipping information hasn't been updated since the 18th of March 2020, it still says "Item is on its way to the RDC" (meaning " We are expecting it", post office says).
Rubbish customer service, the only way you could contact them being by e-mail.
I do not recommend eglobalcentraluk.com, obviously.

Update: On the 17th of April I received an e-mail from eGlobal saying they would open a case with the courier regarding my order and e-mail me back as soon as possible, then on the 28th of April was told that they were still tracing the courier.
It is the 21st of May 2020 and I am still waiting for the order to be delivered. Fortunately, I managed to make a charge-back claim with VISA on the 27th of April and I received a full refund the next day for now (even though the investigation process could take up to 8 weeks).
Also filed a complaint on consumer.org.hk (from Hong Kong) on the 24th of April. They e-mailed back on the 4th of May saying that they had also e-mailed eGlobal, trying to solve our dispute...

Lens ordered 18/11/17
Since then: 4 Emails from me asking for progress report.
From them: 2 automated responses promising a reply from customer services.
Involved PayPal: 2 more Emails from me From them: Nothing.
No Lens, no refund. So I escalated my claim.
They are still advertising the lens I ordered of course I wonder which lucky punter will win the lottery and actually receive it?
Before you use Global Central look at the1*/5* Ratio and only buy if you're feeling lucky.

Terrible customer service, horrible long time for process warranty case (negative), I am forced to them rules even they fail in the time and quality of process + they want to charge me fees 80 pounds if I want to recieve back the phone if not they will keep it. For eglobalcentral everything is ok when in fact screentouch doesn't work properly during charging the phone. Do not want to return money, fix the problem or propose a new device or anything else. Totally disappointed and do not recommend to anyone!

Bad service when a product is physically damage due to poor quality.
My UP3 rubber band was ripped due to poor quality,
Jawbone admits the problem, but eGlobal wont exchange the UP3 for a new one.
They hold on to the fact that they do not give warranty when a product has physical damage.
Maybe thinking with the customer to come to a good solution is too much time, selling has priority one, customer satisfaction has no priority

SCAM. SCAM
769.39 £
They don't send my parcel or refund my money.
Order EWECUKB*******
SCAM SCAM SCAM

Do NOT touch this company!
We ordered and paid for two new iPads from what we thought was a UK company.
The parcel arrived, the label stated 24 hour next day delivery and showed the weight as 1kg, which is exactly the weight of one boxed iPad. The label also said "1 of 1" (therefore confirming that only one was sent).
I emailed them on at least 4 occasions, but received no response, which left me no alternative but to open a case via PayPal. I informed PayPal that my husband was using, and happy with his iPad and we only wanted a refund for the missing iPad.
They obviously took ages to respond to PayPal, but eventually stated that they wanted the iPad back in its "original condition" before issuing a refund. They also wanted me to pay postage to send it to Hong Kong! I told PayPal we had never dealt with anyone from HK, and didn't see why we should be out of pocket paying for postage when it was their error all along. PayPal finally managed to get a UK return address, and also refunded me the postage.
After nearly 3 months, we finally received a refund from PayPal.
From reading other reviews, it seems I am not the only one to have had similar problems with them, so be warned!

Complete Fraud. Stay Away.

Product was never delivered to a large office in central London with 24hour reception. Waiting nearly 2 months for a refund "for product to be returned to warehouse".

Should have known better.

"Stay Away" is my only advice. I have sent back a defected mobile phone to them only after a week of receipt and asked for exchange or refund. They just gave an excuse that their technician has found out some physical damage on the phone (without any proof to show me) and said that the warranty was voided. If I want to get the phone back, I need to pay a further £30 for pick up and £50 for return (and the phone will stay as it is with no repair done). Do you people think this is an actual act of robbery?!

If possible, please circulate this message to all your friends or potential buyers to alert them not to get any closer to this company (please note that this is not an UK company and it has its registered office in Hong Kong).

Well, you can add me to the growing list of people who have had to return a defective device. My Galaxy S7 Edge developed two faults after a few months, firstly a cluster of dead pixels and then it started crashing and rebooting (multiple times per day). So over three weeks ago I paid to return the item. After chasing it up several times I've finally had the message that everyone else gets when returning faulty items to this scam company.

"With regard to your returned item, we would like to confirm that upon our inspection, the technician have checked thoroughly and unfortunately no obvious or previously indicated issue(s) were found. We could arrange the item to be sent back to you, however, there shall be a freight charge to be settle in order for us to further arrange the return shipment of GBP[25]."

All you have to do is turn the phone and look at it! You can't miss the dead pixels, I even have photographs! So now what am I supposed to do? Pay £25 to have a faulty phone returned to me? My job is to now start legal proceedings (which I have done before with other companies like Motorola) but am not sure of my chances as although the have a UK website and a UK return address they are based in China.

Had it not been for this event I would have given them a 5 star review, but you can only really base a company on how it reacts when things go wrong. I have bought many items from this company over the past few years (over £1000 worth of goods) and they have all been delivered.

Wish me luck, and please learn from my mistake.

Never received the product that I ordered despite following up so many times. Very disappointed and would request all to only buy from this wesbsite if you are ready to gamble. In case of any issue, there is no one whom you can talk to and mails are unanswered. Don't put your hard earned money at risk just to save few bucks.
Order # *******

Remember this motto if you deal with eGlobal. It may be a UK website address but they are based in Hong Kong. I ordered a camera and failed to follow my own Golden Rule of not dealing with the cheapest supplier. Everything seemed to be nice and straightforward until the camera arrived and I set it all up only to find that it was a Japanese model - AND it stated on the box "Not to be sold outside Japan". Using eGlobal's automated complaints system was less than satisfactory and they just prevaricated. I got my money back by claiming through PayPal but I still had to pay to ship the camera back to HK, so the saving I thought I was making was gone in an instant. No apology from eGlobal. Poor experience - BE WARNED!

Be warned, this is a dreadful company to deal with. No telephone number for customer service. They do not answer e-mails (emails are the only way to contact them). I have now had to involve credit card company to dispute the order due to their total lack of response. Gave it one and they do not even deserve that.

Whatever bad reviews you read on the review pages are all true. Just remember that saying " If it is too good to be true, it probably is". I got caught out with a £100 pair of cordless headphones. Advertised in the UK for £65, I went ahead and purchased them without reading any review sites. They took 8 days to arrive, but I had already cancelled them. Received an email just after I sent the cancellation email stating that they were already dispatched. I returned them unopened and I paid the £17 postage back to Hong Kong. The refund took over 30 days and they deducted £16 for handling. I spoke to the actual manufacturers and they stated that they do NOT SUPPLY China or Hong Kong this type of headphones due to them being FAKED. BE WARE, YOU HAVE BEEN WARNED

I saw lots of negative comments, but my friend had used them. I bought 2 smart watches and the service was excellent. I received regular emails. Initially explaining that tracking was not available, but a few days tracking was supplied. I was then able to track my parcel. They had several options for delivery, neighbour, change date, leave in safe place etc.
Excellent service.