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on 4/24/15As everyone else suggests try hounding them but if that fails put a scathing review on this website which generally gets their attention. I found that once you had that they were generally quite communicative. It wouldn't surprise me if they rely on last minute cancellations which is why getting your tickets is so hit or miss and explains why you can't get them until the last minute. Even when you do, as I found out, you may not always be able to use them after which you are stuffed, I wasted about 200 euros with no refund.
Hey - I'm waiting for my refund over a year now! It's really a huge dissapointment for me... I'll never buy tickets ofer EasySportsTickets again!