EaseMyTrip has a rating of 2.5 stars from 548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EaseMyTrip most frequently mention customer care, flight ticket, and extra money problems. EaseMyTrip ranks 205th among Travel Search Engine sites.
This company responds to reviews on average within 2 days
Recently I booked the flight and it was super awesome experience. Timely updates, good discounts simple UI
They made me take zero cancellation a ko policy and finally refunded Re.1 There is nothing called customer care or customer support..
They made me take zero cancellation a ko policy and finally refunded Re.1
There is nothing called customer care or customer support..
The airline cancelled my flight. I should get a full refund. Easemytrip has still not refunded my money and keeps making excuses and keeps blaming the airline. And they do not respond to calls or emails easily. I have to send 5 reminders before someone will respond with a standard and useless answer. Their customer service sucks
Products used:
Airline ticket
Hi Gulamaly,
Following our telephone discussion, we want to inform that our refund procedure strictly follows the fare regulations set by the airline. Whenever the airline issues a full refund, we promptly initiate the corresponding process. Currently, the airline has only processed a partial refund, which we've already processed. Additionally, we are investigating with the airline about any potential further refund, and we'll update you as soon as we receive their response. Your understanding in this matter is greatly appreciated.
Hi There,
I booked flight tickets for my family from Pondicherry Airport to Hyderabad PNR number:BEUYGQ, initial flight time was 11:50 AM suddenly they changed the flight time to 3:40 PM but i need to reach Hyderabad before 3PM as i have another appointment, I requested Easemytrip team to help me out by cancelling the ticket and Refund the total amount but they are not helping me out.
I need full refund as this flight time is not suitable for me.
Products used:
Patanjali Honey,
Orationsisinternational holiday service
Hi, Venkat!
Greetings from EaseMyTrip.com!
We regret the inconvenience caused. Further, as discussed over the call, we hope that your query has been resolved. Moreover, we have raised the refund request post your approval. Plus, you will receive the full refund in your same mode of payment within the next 5-7 working days. We request your understanding in this regard. Thanks!
Recently I booked the flight and it was super awesome experience. Timely updates, good discounts simple UI
Products used:
Flights
Hi, Zeeshan!
We thank you so much for sharing your experience with us. We appreciate you for taking the time to share your valuable feedback. It is delightful to hear such positive words and it’s always a pleasure to serve our users.
Thanks!
Easemytrip is a platform for quick refunds, seamless bookings, budget friendly prices and good deals
This is one of the site who is there to cheat and do fraud with it's own loyal client. I have been using easemytrip for a long time. But the employee here management here is to make money by telling lie and do fraud. I have proofs to justify my statement
Tip for consumers:
No
Products used:
Booked airline service
Hi Rahul.
We request you to kindly DM us your booking details so that we can assist you at the earliest on +918929416196
I have been trying to get hold of easemytrip in order to alter my return flight and have had little to no response from anyone on their team. I have been attempting this for nearly three weeks and am getting very close to having visa issues because of this lack of customer care. I find this attitude deeply unsettling and grossly unprofessional. Considering the I am well within my rights to apply for this alteration, they are breaching the company policies and terms and conditions stipulated when purchasing the ticket.
I have attempted many times to use the online portals to make these alteration, each time I am unable to as the software does not work properly on their app, or their website.
Terrible experience all round, if I could rate it less than one star I would. Operatives from this company outright lied to me when purchasing my flight. AVIOD AT ALL COST
Hi, Dieter!
We never wanted to disappoint you. Further, please reach out to us via WhatsApp number- +918929416196 so that we can assist you at the earliest.
Thanks!
None of the customer care number listed online on websites or in an invoice are working, cant get hold of agent at all when you need them, they display cheapest rate to be on the top and once you book they dont confirm your ticket and ask for more money! This you will be left hanging as your ticket is booked and paid but not booked!
Products used:
Flight ticket
Hey,
We regret the inconvenience caused. We request you to kindly share the booking details with us on +918929416196 so that we can assist you at the earliest.
This is worst website one can use for their travel. I had rescheduled my ticket by paying prices much higher than what airline charges. Still it is not confirmed and they are now asking for more payment saying prices have increased though the prices are yet the same on their website itself.
Hi Navanshee,
We hope that your query was addressed and we have shared the E-ticket with you.
They keep you hanging till 12 hours before flight taking full money with no refund policy. Complete fraud. Government authorities should act on this.
Hi,
We request you kindly share your booking/contact details via +918929416196, so we can assist you in the best possible manner.
Thanks!
Most incompetent booking website in India. They are scamming people by charging extra money to release the tickets which is way more than what is shown on their website.
1. I made a booking and had to cancel it, their customer care told me to connect to the airline directly for any refund details. Airline. While the airline told me to contact Easemytrip for these things
2. I rescheduled my ticket, and paid the charges which were shown online on their portal. Now instead of confirming, they started asking for extra money to release the tickets saying there is fare difference but I locked the price on the portal and paid the remaining amount. They are clearly scamming people charging fraud amounts
Hi Aman,
As per our earlier telephonic conversation, we hope that your query has been addressed from our end. In case of any further assistance, please reach out to us via WhatsApp number- +918929416196 so that we can assist you at the earliest.
Easemytrip is the worst airline ticketing company. There customer service has no clue of ticket rescheduling, cancellation and refunds. I wanted to cancel my flexi ticket at indigo. I called them to ask for what refund i will get. The cust care person told me the refund much lesser that my expectation (about 70% deducted), because I had rescheduled the flight once so more payment was done for rescheduling. He said whatever money was paid for rescheduling will not be refunded, So I called indigo and asked them, Indigo told that they will deduct only 500 and refund, So i cancelled at indigo.
When i checked back with easemytrip, they have no clue of what indigo refunded to them, they are not even aware of additional payment I did for the rescheduling (I used easemytrip only to do the rescheduling and made extra payment for it). The customer care person told me they will check with the airline how much refund is done? Really - do you have any accounting systems? Any tracking of money credited into your bank account for ticket cancellations or ticket rescheduling?
This is a joke, don't book with them. Big hassle. They have non-functional systems when it comes to rescheduling and cancellation, or maybe they want to cheat on customers
Hi Sachin,
We sincerely never intended to let you down. Please contact us on WhatsApp at +918929416196, and we will ensure to assist you at the earliest. Thanks!
Chor Company(Thieves Company). Don't book any thing with them. They will wash their hands after collecting money from you and at the end you have to paying more for same booking with other company. Spend few bucks more and choose a reliable company to book your tickets who take care of your travel need. These guys, they don't inform about the cancellation of the booking and keep holding your money. Once you cry, they will refund you and wash the hands. They are in hands with Globs with their operator for just to collect the money for booking and at the end no meaning of that booking as you cant travel on that booking.
Tip for consumers:
Just avoid this company else you will end up paying more
Products used:
booked but not used
Hey,
We regret the inconvenience caused. We request you to kindly share the booking details with us at +918929416196 so that we can assist you at the earliest.
My ticket was cancelled on 03 May 2023. I am still waiting for my refund and their response is very disgusting. They stopped replying to my email too. When I call, the answer is, one of our representatives will call you back. A few days before, the customer care guy was getting angry on my call, he didn't ask any information regarding my ticket, just asked me to send email and email they are not replying. I advise passengers to book ticket directly from the airline not from these agencies and never from easemytrip. They never inform about the cancelled flight, change of time and even do not refund your money.
Hey Dharmendra,
This is in regards to the Booking id- EMTAE940805
As per our telephonic conversation, we have informed you that as of now we haven't received the refund from the@GoFirstAirways in our bank account. Meanwhile, as your responsible service provider, we would keep a regular follow-up with the airline to ensure the refund gets credited to your account as soon as possible. Thanks!
I am using this site for booking flights, very bed experience to book my flight. Most of the time it is searching again and again. At time of booking it was failed.
Tip for consumers:
na
Products used:
flight booking
Hi,
We request you kindly share your booking/contact details via +918929416196, so we can assist you in the best possible manner.
Thanks!
I booked non-refundable air ticket through 'Easy my trip' in Air India airlines. I cancelled the ticket and there was cancellations charge of Rs 8354/- per person intimated by 'Easy my trip' where as before cancellations,I checked through 'Air india' web site and it was mentioned that Rs 4000/- per person will be the cancellation charge. I complained to 'Easy my trip' for over charging. They informed that '' Air India" should be approached for clarification. When contacted ' Air India', they stated that since ticket has been booked through a travel agency, I should get clarifications from Travel agency only.
Thus, what ever cancellation charge amount mentioned by Travel agency, that became final. There is no means to find out the actual cancellation charge.I even requested 'easy my trip' to submit a proof that 'Air India actually charged an amount Rs 8354/-. But they just took their stand for me to contact 'Air India office only.
Thus my advice is that to book a non- refundable Air ticket through a travel agency, all precautions need to be taken to avoid excess cancellation charge imposed by travel agency.
Hi Sachidananda.
We request you to kindly DM us your booking details so that we can assist you at the earliest on +918929416196
Worst company ever
It's the worst company ever. I booked a flight for 635 pounds, and the next day, I was told that it would be an additional 649 pounds to confirm. I reluctantly paid, went to check in, and they canceled the booking. I explained to British airways what happened, they rebooked for same flight next day, scam travel agency vindictively contacted British airways and got that cancelled too. They won't answer their phone or emails. Filing fraud claims with my bank and I will win. British Airways weren't helpful at all as they said there was nothing they could do about the company canceling my flights. I will never return to England because of this experience of trying to get home and paying an extra $5000 to get home.
Your follow up about the regret this caused is lies, this was done with purpose, vindictiveness, and out greed.
I called *******043 at least 30 times just to be told I was next caller in queue to be hung up on every single time. The main person who did this to me specifically is:
Brandon
Senior Travel Sales Consultant – UK Operations
Tel: +44 3300 *******
Easy Trip Planners Ltd.
Registered Office – 309 HOE STREET, LONDON, ENGLAND,
Here is a quote from one of his emails:
"You have already paid £635, You are making the payment for the difference of £648 to Confirm it."
Further, I have a full chat transcript from British Airways stating that the "Travel Agent" canceled both the flight arrangements made on 3/17/2024 and the ones made directly by me to British Airways on 3/18/2024. This had nothing to do with them; it was just interference in my travel plans to further trouble me. You will hear from multiple banks and organizations about this once I return home. This is not over.
The positive reviews are also planted. "Jyoti Rawat" is an employee of the company as evidenced as part of some emails chains with them. Do not believe the positive reviews, they are planted by the company. This company WILL SCAM YOU.
Tip for consumers:
They are a scam company and should be shut down.
Products used:
NONE, They scammed me and I never received my airline ticket.
Hi Jeremy,
We appreciate your patience and understanding as we work to investigate and resolve this matter. Rest assured, we will keep you informed of our progress and aim to provide you with a timely update at the earliest.
Don't book with this company ،im writing again and again to expose you, i payed for a hotel in Dubai since 26/09
They didn't book for me anything and they said we will, refund you in 4 to 5 days
Now its more than a month and still no refund
Booking id is EMTAE*******
Dear Omran,
We regret the inconvenience caused and understand the anguish in this regard. Furthermore, we would like to inform you that an amount of 800 has already been processed from our end on 25th September 2023. We request you to kindly check with your respective bank if the amount is not reflected yet.
GUYS Be careful with this company ،im writing for the 5th time, i payed for a hotel in Dubai since 26/09
They didn't book for me anything and they said we will, refund you in 4 to 5 days
Now its almost a month still no refund
Booking id is EMTAE*******
I know someone will reply that we will respond to you but they LIE,...
I suggest don't use it its totally disgusting application I loss 3 times money here I recharge every time fails
Hi Rayees,
We request you kindly share your booking/contact details via +918929416196, so we can assist you in best possible manner.
Following the purchase of a ticket, Air China cannot confirm the outbound flight and offered me either an upgrade option or a different date, both were significantly higher than market rates. I then requested a full refund but they said there were cancellation fees because the return flight had already been confirmed.
My options following a purchase were either to pay extra or pay extra!
To my knowledge, this is illegal and a scam.
Products used:
Air China flight
Hi Yenong,
We regret the convenience caused with regards to booking ID EMTUK1032185.
At the foremost we render our sincere apologies for the inconvenience caused while making online reservation however we would like to inform you that fares are not guaranteed until ticketed.
Our representative tried to assist you with the alternate option -regrettably due to no consent from your end changes were not made in the itinerary which you booked online.
Nonetheless refund was processed upon receiving your consent on the cancellation charges.
Hope we have been able to clarify your query further request you to kindly contact us for any immediate assistance.
My flight for sector Shillong- Dimapur for 14-10-2023 was cancelled by the airline Air Asia stating operational issue. However, while processing for the fare refund, I was compelled to pay Rs.300 per passenger as cancellation fee stating that it's the company policy. How can such charges be made when there is no fault at my end? I have missed my appointments. Rather than compensating for the flight cancellation, i am forced to pay cancellation fee. Where is my right as a traveller? The company charges on refund sounds no justification. Waste of money.
Hi,
We regret the inconvenience that caused you. However, we have tried to contact you on the registered contact number, but unable to connect with you. Moreover, we would also like to inform you that cancellation service fees has been applied to the booking which is a non refundable amount.
However, as a onetime courtesy and a good will gesture the same has been waived off.
This would reflect in the same mode of payment/wallet in the next 7-10 working days.
Best app for flight booking.
I love to use. Best app for flight... too easy to use.
I must recommend this app for flight booking
For the refund, they ask client to cancel inline and put them on a status that keeps customers in dark and also the airline. Later airlines refund them 100% but they keep all 90% of amount saying airline deduction. I am going through this, and will go legally so people like me do not get into this fraud.
Pls always read reviews and take it authentic cause we write it when we are already effected by this fraud.
Hey Ruhi,
We would like to inform you that we would like to inform you that your refund has been processed from our end and you will get it in the same mode of payment within 7- 10 working days. In case of any further assistance kindly reach us +918929416196.
Worst experience!
I have already mailed 3 to 4 times regarding refund my money for flight cancellations. Already spicejet refunded the money to Easemytrip 8 days back but they never refund my money in my account. Always told me didn't get money from spicejet but I have already shared the proof on mail that is spicejet already paid the money on easemytrip account
No-one can revert on mail as well.
Worst fraud company Easemytrip
Please refund my money Asap
Booking I'd - EMT*******
Hey Ashish,
We would like to inform you that your refund has been processed from our end and you will get it in the same mode of payment within 7- 10 working days.
Easy my trip customer care number,, 700-1818-022,//0700, 1818, 022 call now any information any questions please call me
Tip for consumers:
Easy my trip call now *******022 call now.
Products used:
Amount refund please
As per my experience very bad service and customer support services,i suggest to every one dnt use it.
Hi Sudhakar,
We request you to kindly DM us your booking details so that we can assist you at the earliest on +918929416196
In 8 years of its existence, EaseMyTrip.com has created a niche for itself as being one of the most reliable travel companies of India offering cheapest rates & flawless services. With a workforce of more than 50000 travel agents across India, it is co...
Hi Satish,
As per our telephonic conversation, we hope that your query has been addressed from our end as your remaining refund has been processed and the same will be credited to you within 5-7 working days.