• Dr. Leonard's

Dr. Leonard's

Overview

Dr. Leonard's has a rating of 1.46 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dr. Leonard's most frequently mention customer service, free shipping, and credit card problems. Dr. Leonard's ranks 90th among Medical Supply Store sites.

  • Service
    21
  • Value
    19
  • Shipping
    21
  • Returns
    16
  • Quality
    20

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Products are over priced and customer service is absolutely terrible.
How would you rate Dr. Leonard's?
Top Positive Review

“Problems not often”

Susan O.
12/26/22

I have had this account for 10 years and no big problems. It would seem as if the complainers were talking about another company. Items are inexpensive but only two orders were returned for poorly sewn or poor fabric. Website is difficult, I have 15 per cent discount and cannot find where to place it so will not order item right now.

Top Critical Review

“Deserves "Minus" Rating”

Paul A.
11/24/23

Dr. Leonard's will take any order and charge for it, claiming that it is available, even if it is not. Then they will send whatever they have, even replacing it with similar items. As for color, one will end up with colors which they cannot sell. If you order brown mats for your brown bathroom, expect green or pink. Smart assumption is that most of the people will not bother to go thru the return process, so Leonard's keeps making money by selling a garbage which is not otherwise sellable. AND OF COURSE, YOU WILL PAY TO SHIP BACK THE WRONG ITEMS THEY SENT! Someone should take away their business license. Receipts not attached for the reason of privacy, but they are available to agencies and other officials.

Reviews (76)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (19)
Thumbnail of user kaym549
1 review
0 helpful votes
February 12th, 2024

I ordered 2 house dresses, and after a few months I called them to ask where the merd. Was and they said that they didn't have the colors I ordered and I told them to just send whatever colors they did. I sent them a check with the oder sheet from the magazine. They sent me a check saying sorry they didn't have the dresses which I had received. So I sent their check back and a month later I got a statement like a credit card that wanted their money back, which I sent the check back and they said they never got it. So in order not to ruin my credit I sent them another check to pay again. It was only 36.00, but they ripped me off, and I will never ever order from them again! If it weren't for my credit being marred I would tell them to go fly a kite. They told me I had to trace their check to find out why they didn't get it back! Any dumb person knows I can't trace their check. They told me alot people had my name and they didn't know who it might of went to. I said that every check has a number and to check their bank if they got it back. THEY SAID that was my job! All in all I got chg. 2 times for the same thing! Rip off!

Thumbnail of user paula2338
1 review
0 helpful votes
November 24th, 2023

Dr. Leonard's will take any order and charge for it, claiming that it is available, even if it is not. Then they will send whatever they have, even replacing it with similar items. As for color, one will end up with colors which they cannot sell. If you order brown mats for your brown bathroom, expect green or pink. Smart assumption is that most of the people will not bother to go thru the return process, so Leonard's keeps making money by selling a garbage which is not otherwise sellable. AND OF COURSE, YOU WILL PAY TO SHIP BACK THE WRONG ITEMS THEY SENT!
Someone should take away their business license.
Receipts not attached for the reason of privacy, but they are available to agencies and other officials.

Tip for consumers:
Dr. Leonard’s will take any order and charge for it, available or not. Then they will send whatever they have, most likely non sellers. If you order brown mats for your brown bathroom, expect green or pink. They assume that majority of the customers will not bother with return, so they sell a garbage, not otherwise sellable. AND OF COURSE, YOU WILL PAY TO SHIP BACK THE WRONG ITEMS THEY SENT! Receipts not attached for the reason of privacy, but they are available to agencies an other officials.

Products used:
Door alarm, cleaning kit, bath mat, grabber ...

Service
Value
Shipping
Returns
Quality
Thumbnail of user malikaclerveaux1996
1 review
2 helpful votes
March 31st, 2023
Verified purchase

I ordered 2 pairs of the every day work pants last December and they claimed that my order was going to be in on march 21 but when I went to check the package room I didn't received my ordered at all and they claimed that my order was gonna come in on April but they sent me an email saying they can't ship my order out to me so they lied to me this company is a scam and I won't be ordering from them any more and they refuse to refund me back my money this place needs to be shut down for good

Service
Value
Shipping
Returns
Quality
Thumbnail of user margaretd1395
1 review
0 helpful votes
March 19th, 2023

I ordered Elite Ear Sound Amplifier, sent check in full, never heard from them, no order # or acknowledged that I ordered it! So today I called 1-800# and man spoke such poor English I could not understand a word he said, so then went to live chat and they had hard time locating my order then said item no longer available but this company cashed my check as soon as they got it and never told me anything. Lady (Linda) told me I would get my refund from them in 10 business days so will update this review in 2 weeks if I don't get my money back but I will never order from them again!

Tip for consumers:
Would have been nice if they acknowledged my order and gave me an order# plus an acct# but I never received anything!!!!!

Products used:
None, item never received!!!

Service
Thumbnail of user marleneg103
3 reviews
5 helpful votes
August 10th, 2021

I bought storage Ottomans. Great for sitting and for storage. They are also collapsible for easy storage. I bought 4 and made a bench and put 6 throw pillows on top of the Ottoman bench.

Tip for consumers:
As long as you make your minimum payment each month. You should not have a problem being approved for buy now pay later plan.

Products used:
Furniture. Sleep wear. Tops. Leggings. Bath ware

Service
Value
Shipping
Returns
Quality
Thumbnail of user gwendolyns77
3 reviews
15 helpful votes
February 11th, 2021

When paying by phone, from the numbers located on statement, u are given a confirmation number. Then the next billing u are charged late fee. Manager won't work with you and tell u to pay with Live Agent. But u can never get on. Then put on credit report late payments. After paying this bill off. I WILL NEVER SHOP AGAIN. ALSO LET MY FRIENDS KNOW HOW THEY ARE BEING TAKEN ADVANTAGE OF.!

Tip for consumers:
Do not use Shop Now Pay Later.

Products used:
Several

Service
Value
Shipping
Returns
Quality
Thumbnail of user ernestinen5
1 review
6 helpful votes
August 20th, 2021

Ordered Arthritis Gloves for women, to ease my hands enough for me to be able to cook, write, etc.
3 weeks later I get a pair of men's gloves, with tiny half fingers, that won't let my fingers or thumb move at all! They are thin, trashy junk!
I can mail them back for a refund but they take the mailing charges out of the refund. They charged so much to ship them to me, it leaves no refund! They are now in the trash can!
You win "Dr. Leonard"!

Thumbnail of user susano1219
1 review
0 helpful votes
December 26th, 2022

I have had this account for 10 years and no big problems. It would seem as if the complainers were talking about another company. Items are inexpensive but only two orders were returned for poorly sewn or poor fabric. Website is difficult, I have 15 per cent discount and cannot find where to place it so will not order item right now.

Thumbnail of user glendad114
1 review
3 helpful votes
August 28th, 2022

They have a horrible website that doesn't work half the time. Products are over priced and customer service is absolutely terrible. Website is down has been down for 2 months so you have to phone in payment which almost impossible. U have to give your information 2 to 3 times before u can finally make the payment. Absolutely ridiculous!

Thumbnail of user davidl4600
1 review
6 helpful votes
June 2nd, 2022

Order placed for instock item on 5/26. Label created on 5/27. USPS tracking Indicates the package has not been delivered for shipment to McDonough Ga which is 15 miles from my home while the offshore very incoherent customer service days is been shipped and to expect it in 7-10 days. The noise behind the offshore agent was so loud that she has to ask me three times for the order number after I provided it very slowly. Worst customer service in 2 years. Would have purchased it on Amazon if it was listed.

Last time ever with Dr Leonard's. I give the conpany a zero out of 5 rating

Service
Shipping
Thumbnail of user denisel1198
1 review
1 helpful vote
October 2nd, 2023

NEVER RECEIVED MY ORDER, THEY NEVER APPLIED MY PAYMENT LAST MONTH! DONT BLAME THE CUSTOMERS FOR THIS MESS

Tip for consumers:
What is going on with this site?? I've never had problems in all the years I was here with Dr. Leonard or Carol wright

Products used:
I NEVER GOT MY ORDER!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirlc11
1 review
3 helpful votes
April 24th, 2023

The better business b.told me they filed for bankruptcy. And are closed.i was told they don't have to pay me.

Products used:
Medical

Thumbnail of user elenam170
1 review
8 helpful votes
February 4th, 2021

I requested to be removed from their mailing list over a year and a half ago. I moved and suddenly I'm getting their stupid catalog again. How did they get my new address?

I called customer service and asked for a manager, they said the manager was on lunch and would call me back when they returned. NEVER CALLED, I'm still getting the damn catalog!

Tip for consumers:
Don't buy from them. God knows what they do with your information!

Products used:
I don't remember what I bought, it was a couple years ago and it was just one time. But I requested to be removed from the mailing list over a year ago, moved and now I'm getting their catalogs again. How did they get my new address? Why are they sending them after I requested to be removed?

Service
Value
Shipping
Returns
Quality
Thumbnail of user jm878
3 reviews
16 helpful votes
December 9th, 2019

Purchased what was supposed to be a "cozy velour ruffle robe... perfect for cold weather wearing". What a crock! You could almost see through this thing. Looked nothing like shown in the picture. They charged me $5.90 to ship it to me, but to return it would have cost ME an additional $7.99 (on top of the initial $5.90). So I guess I'm stuck with it. Here's the icing on the cake... you can't get to the review page of your item to give it an honest review to warn other shoppers. SCAM!

Thumbnail of user donf310
2 reviews
13 helpful votes
June 23rd, 2020

I ordered two pair of shoes my wife wanted. They sent a confirmation email to me the same day.
Five days later I tried to find out where the order was and was told that there was at least a two week delay in the warehouse even accepting my order!
I cancelled the order and warn everyone to avoid doing business with these clowns!
Customer service is somewhere over seas, the guy called himself Iran or maybe that is where he was I don't really know!

Thumbnail of user angelad1070
1 review
3 helpful votes
September 23rd, 2021

Returned sandals that did not fit. Refunded half of what i spent. No full refund as stated. Spent 36.15 refunded 17.17 minus charge. So no full refund. Will not be ordering again from this store!

Tip for consumers:
If you buy from them make sure you know if when returning you won't get full refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresar451
1 review
1 helpful vote
October 5th, 2021

I ordered a product and they keep billing my card every month them... I can't use my card anymore... make it stop.

Tip for consumers:
That it would not keep charging me, every month...

Products used:
Table

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawnp402
2 reviews
4 helpful votes
July 3rd, 2021

This is a copy of my purchase: $xxx. Xx available after $43.18 purchase at DRL*DR LEONARDS HEALT on 05/04 12:02PM CT with your card ending in 9162. Since placing this order, my card has been charged three more times for non purchases totalling $60+. I've called their 1-800 number to no avail. I get forwarded from customer service to billing and back with no solution. I WILL NOT order from them nor recommend them to anyone.

Tip for consumers:
First time user. Not sure of service

Products used:
personal hygiene, bras

Service
Quality
Thumbnail of user chrisv50
18 reviews
23 helpful votes
March 27th, 2017

I ordered curtains thru Dr Leonards, and the customer service was great, and order came quickly. Product was as advertised, loved the curtains, website easy to navigate.

Thumbnail of user blanchew15
1 review
1 helpful vote
June 18th, 2022

Normally when you request a return label from any company, It do not take them over a week to get it to you. I requested a return label and was told on 5 seperate occasion that I would get my return label within 24 hrs. It has been over a week and I still do not ahve my return label. Two representatives stated that they were sending it through the mail and the other three stated that they were sending the label through the email system. It do not take this long to make a simple transaction. Terrible... if there was a 0 star, that is what they would get.

Products used:
Bedding

Service
Value
Shipping
Returns
Quality
Thumbnail of user lylar7
1 review
2 helpful votes
November 13th, 2022

Found that what i ordered was frequently "sold out" even though they still had it listed in several subsequent catalogs, they over-charge on bras all the time(and blame technology when it's conveniently in their favor) are quick to offer a refund check which unless you call them several times will not be the correct amount per product and no shipping charges or taxes paid on products you do not receive will be refunded. They don't tell you that they expect you to contact them to make sure an item is available in the first place so they don't care. They should offer a "suitable replacement" check-box like more reputable companies that give a care about their customers. Also clearance items can't even be returned no matter how weirdly they fit-jeans that are enormous in the front is awkward for us women. I tried to request replacements several times and it was not until i finally was transfered to a finance lady here in the U.S. that even that could be arranged. Once they claimed not to be able to read my perfectly legible handwriting and failed to send a dress i had hoped for as a birthday present. Not only did it get cancelled but they tried to charge even more for the bra. Since i had to argue that tiny 2 item order it came out after all the fees levied to be a practically twenty dollar bra instead of the promised 6.99 just a cloth comfort wear to bed one at that. The shirts are nice, but i had to fight to get the buy2get3rd free deal honored because they were out of one choice a male rep with an asian accent said i was denied a third at all, no leggings and just to accept that. Finally the competant woman a different woman representative connected me too resolved the issue by sending a different color of a shirt i liked[of equal value] in place of the leggings and another bra for the tacked on shipping charge when they didn't accept their free code on the magazine. Be warned-they prioritize card purchases over the phone to mail-in and may not be respectful the first few times you call in attempt to rectify the situation. Bet they are hoping older folks and lazy people will just give up and allow the loss! The cozy corner front-close bras are great,but what they won't tell you is those are made in china and tops in india so it's just about the record profits anyhow like all other sold-out companies...

Tip for consumers:
Call ahead, if you are comfortable using a card they prioritize those who do be sure you really want the item and order a size larger than you think you'll need as they're made in smaller sized person countries.

Products used:
Shirts-turtlenecks,pintuck tops
Bras-leisure and no bones
jeans-black side elastic
slippers-black cherry style

Service
Value
Shipping
Quality
Thumbnail of user ingeborgt1
2 reviews
4 helpful votes
June 11th, 2021

I ordered some pants, for 12.99 each. Quality is so so, not the best. However shipping charges were quoted for 8.99. I found a coupon if you buy for $50.00 plus for $ 5.00. After applying the coupon suddenly the shipping charges increased by $ 1.95 for insurance, which is crap because Fed Ex does not charge for insurance for $50.00. The package was shipped via Fed Ex not USPS. I get the run a round with this company and I requested a refund of 1.95 which I still have not received. Will not buy from this company again. Do not trust their business handling.

Tip for consumers:
do not buy their products unless you want to get ripped off.

Products used:
capri pants

Value
Shipping
Quality
Thumbnail of user barbarap794
1 review
10 helpful votes
June 17th, 2020

I ordered some items for my elderly mother back in May two of her items were back ordered til June 2 then til June 12 now still waiting til June 19. This is ridiculous I've never had to wait so long for items to get shipped. Customer service doesn't answer emails let alone the phone lines. I am very disappointed.

Thumbnail of user anar649
3 reviews
1 helpful vote
December 14th, 2022

Not recommended. My order never received it. Terrible customer service. I'll not recommended to anyone

Tip for consumers:
Not recommended

Products used:
Never received it

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammyv167
2 reviews
6 helpful votes
July 15th, 2022

Ordered something on site and not only have I never received it but I have emailed 3 times and they get back with ALL wrong info and calling me by other names! ARE u kidding me! CAN they NOT see the info of where the email came from and the customer number! I am now waiting on phone for like 20 minutes and NOTHING yet! NEVER AGAIN!

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Erica T.
Typically does not respond to reviews

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