Hi Caylon,
Please be advised I am responding on behalf of Drivers-Licenses.org.

I'm sorry for any inconvenience you may have experienced on our website. However, our site makes it abundantly clear that is it a privately owned website that is in no way or fashion affiliated or operated by any government agency. The site also makes it clear that it offers a comprehensive Road Guide, which contains helpful information designed to better prepare you for DMV related activities such as Driver License Renewal, Replacement, Change of Address, and Change of Name. We do not ever claim to offer drivers license renewals. Only state-government affiliated sites can perform such tasks.

If you are unhappy with your purchase, we offer a full money-back guarantee. Simply contact us at 1-866-721-9827 or send an email to info@drivers-licenses.org, and we will do our best to resolve your issue at the earliest. Our operating hours are 7am to 9pm EST from Monday to Friday, and 9am to 6pm EST on weekends.

Sincerely,
The team at Drivers-Licenses.org