• DressWE

DressWE

Overview

DressWE has a rating of 3.29 stars from 458 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DressWE most frequently mention good quality, fast delivery, and online shopping. DressWE ranks 10th among Prom Dresses sites.

  • Service
    83
  • Value
    79
  • Shipping
    82
  • Returns
    53
  • Quality
    82

Proactively asks for customer feedback

22
See all photos

What reviewers want you to know

Positive highlights

  • This is really a nice shop, if you want to by occasion dress or wedding dresses, here you have many choices.

Critical highlights

  • I have had no luck with correspondance with the customer service department, either.
  • So I ordered a dress from dresswe.com without first checking their return policy... Big mistake.
How would you rate DressWE?
Top Positive Review

“Excelent prices with an equal excelence in quality”

Maria G.
10/30/19

I ordered it from Mexico and it arrived at the appointed time. Everything I ordered came in perfect conditions. The quality of the dress was impecable, and the price was also amazing. Here in Mexico you can´t get a deal of this sorts while trying to buy a dress as fine as the one I bought in dresswe; you have to pay more than triple the cost. I not only recommend this store but will continue to purchase in it. Great site!

Top Critical Review

“Scam!”

Magdalena B.
9/20/18

Stay away from this company! I have purchased three pair of shoes from this place and they came in 2 months after. The shoes were not even close what the pictures show and were not WEARABLE!. After contacting customer service about returning them they told me they will only be able to credit me less than half for what I paid. Its a scam! Not that the quality sucks they try to keep your money too!

Reviews (458)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (70) wedding dress (34) return policy (15)
Thumbnail of user magdalenab6
1 review
3 helpful votes
September 20th, 2018

Stay away from this company! I have purchased three pair of shoes from this place and they came in 2 months after. The shoes were not even close what the pictures show and were not WEARABLE!. After contacting customer service about returning them they told me they will only be able to credit me less than half for what I paid. Its a scam! Not that the quality sucks they try to keep your money too!

Thumbnail of user summery
Summer Y. – DressWE Rep

Hi,
So sorry to hear you had some problems with your order.
Could you please let me know your order number so that I could be able to help you? Thank you. You could also contact us at info@dresswe.com for any questions. Have a nice day.
Best wishes,
Dresswe Team

Thumbnail of user jackieh142
1 review
1 helpful vote
February 11th, 2019

I purchased a dress online and when it arrived, it did not fit correctly. I immediately contacted customer service to request a refund. They then started a negotiation on how much they would offer as my refund. It started low and then slowly went up, but ultimately they are refusing to give me my full refund. I would not recommend this company!

Thumbnail of user mariag508
1 review
1 helpful vote
October 30th, 2019

I ordered it from Mexico and it arrived at the appointed time. Everything I ordered came in perfect conditions. The quality of the dress was impecable, and the price was also amazing. Here in Mexico you can´t get a deal of this sorts while trying to buy a dress as fine as the one I bought in dresswe; you have to pay more than triple the cost. I not only recommend this store but will continue to purchase in it. Great site!

Thumbnail of user quitiag
1 review
1 helpful vote
June 24th, 2020

I ordered a pair of sandals two months ago and i haven't received them. I've emailed the company three times to cancel my order and to refund me my money and I haven't got a response.

Thumbnail of user cindyh155
1 review
7 helpful votes
June 13th, 2018
• Updated review

I was just given a partial refund for the dress I purchased several months ago. Shipping was very costly though, as I had to send it all the way back to China. Honestly, the dress was pretty and seemed well made but came too late for my event and the returning of it has been an ordeal. I was asked to give a more positive review by the company- this is simply an honest one for fellow shoppers.

Getting the run around!
April 17th, 2018
• Previous review

My order number is *******. I have given it to you all in an email. I have given you the reason for wanting to return it in an email. I have done all the requirements and only when I wrote a review have I gotten any response... but still not any information as to how to get it returned and my money back.

Getting ignored as I am trying to return the dress!
April 11th, 2018
• Previous review

Dress took so long to get to me that I missed the deadline and had to get another. I sent an email to cancel the order but got ignored. Now, the dress is here but I no longer need it and I have been struggling to get any response as to instructions to return it. I wish I had read more reviews before I tried this company! Seeing this as a common theme.:-(

Thumbnail of user jackr116
1 review
2 helpful votes
September 28th, 2017

Initially introduced to dresswe by a close friend of mine, I have grown fond of this place. I am not a person that is easily pleased, but thanks to the massive selection available here I always manage to find something for me. When I dont, customer support is always there ready to assist me.Not only that, but shipping is very fast. This dress arrived a lot sooner than I anticipated and was glad to get it early as I had time to try it on. Great site!

Thumbnail of user nickp96
1 review
11 helpful votes
February 21st, 2018

I ordered 2 dresses from dresswe.com, order number *******. They did not look or fit as described on the website.

I read the return policy carefully and followed their instructions. However, upon emailing them as they requested in order to obtain the shipping address, they made some new claim that they could only offer me a small percentage of the cost due to specially making this dress, that they are just the manufacturers. This violates their advertised policy which offers a full refund. This amounts to a scam.

I would appreciate appropriate resolution, refunding me fully for the order I placed. Otherwise I will have to take further action in litigation.

Thumbnail of user pabloa13
1 review
1 helpful vote
February 17th, 2017
Verified purchase

It was my first time ordering from this site, and I have to say I am impressed. My friend recommended it to me saying the button-down shirts were well made and made him look "fancy". He is always looking sharp, so of course I believed him. It might seem a little expensive, but they are definitely worth it. My shirt arrived just in time for a ceremony I had to attend. I received many compliments on how well my outfit looked. I felt full of confidence, and really enjoyed that evening.

Thumbnail of user vardac
1 review
0 helpful votes
May 4th, 2019

The clothes doesn't fit and take a long time to email you. When they received it they got the nerve to said their a smell and not give the money back. I brought it for an event. Please stay away from this website,

Thumbnail of user xdeew
1 review
0 helpful votes
November 7th, 2014

I was really nervous before making an order, not knowing what to expect. Especially having to purchase it in a larger size (22). I choose the colour white. Wonderful! Very beautiful. The dress is really well made. Exactly the same as buying a dress from a local store. The stitching with fine workmanship and the rushing is simply amazing. I would definitely purchase from this site again. If you are nervous about buying from here, don't be!

Value
Quality
Thumbnail of user pamelab31
1 review
0 helpful votes
October 1st, 2015
Verified purchase

The dresses I purchased were just FABULOUS! Dresswe product is awesome and I tell all my friends about this webiste.

Thumbnail of user lizh18
2 reviews
9 helpful votes
April 28th, 2015

Ordered a custom-made dress. Went to two seamstresses, who took my measurements. Emailed them with those measurements, and they responded with my size. I ordere the dress, and it did not fit. I emailed them, mentioning my dissatisfaction. They asked me to send pictures of the dress not fitting, which I did. They replied back saying "yes, it does look a little tight, but we only followed the measurements we received (remember, they were the one who suggested the size I should order, not me). We told them that we were seeking a full refund, and their response was "please reconsider this, because it will cost you too much in shipping, and if it comes back a second time, you would be responsible for those charges too). So much for "100% satisfaction". I would strongly encourage you to avoid this company when buying a dress. They send you the wrong size dress, and then they expect you to pay for their mistakes. Save your money and go elsewhere. Bad company. Bad customer service.

Thumbnail of user summery
Summer Y. – DressWE Rep

Dear customer,
We are so sorry for the unhappy shopping experience happened on you. Could you please let me know your order number so that I can check your order details for you? Anyway, we will try our best to improve our service quality. If you have any other questions, please feel free to let us know at info@dresswe.com or service@dresswe.com.
Best regards,
Dresswe Team

Thumbnail of user selminah
3 reviews
3 helpful votes
December 14th, 2015
Verified purchase

I have been purchasing stuffs from Dresswe for a few months. Everything was pretty good, the products are always as described. Occasionally there was delay for the delivery but the customer service is very good, always respond within 12 hs. I once got a $10 coupon for a delayed delivery. Honestly the price is so good, most people would not really mind to wait!

Thumbnail of user jamsm1
1 review
1 helpful vote
May 29th, 2017

Due to the double layer it is not transparent. A perfect A-line cut to conceal existing pots. In our latitudes it is quite a summer dress. The delivery took place in the padded envelope, the delivery time shorter than predicted. I am more than satisfied for this low price.

Thumbnail of user chelseas12
1 review
5 helpful votes
April 2nd, 2015

I bought a prom dress from this site, and when I go the dress it was completely different from the picture. In order to return it you have to send pictures to persuade them. I suggest NOT to buy from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user summery
Summer Y. – DressWE Rep

Dear Chelsea:
Thanks for your review. I’m so sorry for your displeasure in this shopping. Could you give me your order number so that i can check it for you?
If you have any questions, please write to me here: info@dresswe.com or service@dresswe.com
Have a nice day!
Dresswe.com

Thumbnail of user nandinig
4 reviews
1 helpful vote
December 9th, 2018

It's really great to see such a collection of elegant dresses here. I was looking for a gorgeous evening dress which will suit in Winter also. And, I found here a loads of dresses which were awesome as well as difficult to choose the perfect one. All were stunning! Anyway, I got my dress and its perfect with my height and body. Thanks for your service.

Thumbnail of user amym56
1 review
1 helpful vote
November 26th, 2014

I was wondering how much it would cost to have 6 dresses made, one of them being a larger one.

Shipping
Quality
Thumbnail of user diegob20
1 review
0 helpful votes
February 18th, 2016
Verified purchase

My dress is amazing good price + good quality, highly recommended it.the only note that i had is, better to get one size smaller than your actual size i get size 16 but looks little bit fuzzy. Hope i get size 14 instead. But it looks gorgeous on me as all my family and friends said.

Service
Value
Shipping
Quality
Thumbnail of user lill615
1 review
1 helpful vote
November 16th, 2015
Verified purchase

Exactly what you see. I am excited to see the dress. The dress was quite greatly made. I loved it very much. The customer service of this online shop was also very kind to help me.
Material turned out great and it is exactly what you see what you get. They did a great job. I will come here again if any other dresses were required.

Thumbnail of user sahshak
1 review
0 helpful votes
November 16th, 2015
Verified purchase

Must admit I was very nervous about ordering online; but when I received my dress I was very pleased. It fits perfectly. The color was beautiful. I ordered pink.
I'm very hard to please but this dress exceeded my expectations. It only took about three weeks from order date. Great product.

Thumbnail of user melissab56
1 review
12 helpful votes
March 18th, 2015

The dress is horrible! I spent my budget on this wedding dress, which wasn't much but all I had. It arrived today and it is the worst craftsmanship I could have imagined. Sequence were hanging off, loose threads everywhere, the color was off, and the worse part was the lace on the bodice was sewn on crooked and was hanging off the front on one side, and too short on the other. I ordered this dress because of the sweetheart neckline and that was nonexistent. It was just straight across with this stupid lace hanging over because it was too long. Not to mention the lace is raw edge with fibers sticking out. I have tried to get in contact with customer service, and no luck! I did get an estimate on return shipping from usps.com...$80! I paid $117 for the dress. I guess I'm stuck with garbage, and now I have to try to locate the money to buy something else. Thanks a lot Dresswe. You have really made this happy occasion a sad situation. Shame on you for stealing from brides to be and ruining their happy time.

Tip for consumers:
Do not order from this site. It is a scam. You will not be able to return this item because they will not get back with you and even if they did, it would cost as much, if not more, than your purchase price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizavetar
3 reviews
26 helpful votes
October 26th, 2015
Verified purchase

The dress I ordered is great. I'm so glad that I ordered it. Thank you very much for the fast delivery. This dress is by far the best piece in my wardrobe. I highly recommend this dress every woman who wants to wear something extraordinary.
Good purchased & cost.

Thumbnail of user jeannyl
1 review
1 helpful vote
June 4th, 2014

Good site but the delivery was too slow, they could be faster. I bought a party dress and prepare to wear it on my brother's wedding, because of its low price, I was ready for dispointing on bad quality. But when I receive it, I was surprised to it's quality is quite good! And looks as pretty as it shows on site! But the delivery was too slow, I received it just the day of wedding. You can do better!

Thumbnail of user hermosal
1 review
6 helpful votes
July 28th, 2014

I let my niece tried it on once when it was returned.So pretty a girl and the pink color fitted her so well. Good deal this time.

Thumbnail of user daniellem30
1 review
8 helpful votes
May 17th, 2015

Order a pair of shoes in early March 2015 for my senior prom. No production was made more than a month after I ordered and paid. Emailed asking what was going on and got terrible customer service. Lady canceled my order and had the people who were making my shoes throw them out. Had to reorder my shoes and constantly bug them to make sure they would make it on time for my prom. Once I received my shoes, I got TERRIBLE quality. The seams were sticking out, there were no jewels in the pump like the picture. I confronted them about it saying I wanted a refund because I couldn't wear them in public let alone for prom. Well I was told that I could only get a refund if I returned the shoes first but the shipping back was on me. I asked for pictures of the shoes before they were shipped so I could cancel the order if it was wrong; they completely ignored my multiple requests for pictures and shipped the shoes anyway. It will cost me $50 to ship the shoes back and the shoes only cost me $98.

Tip for consumers:
DO NOT ORDER FORM THIS WEBSITE

Service
Value
Shipping
Returns
Quality
Thumbnail of user summery
Summer Y. – DressWE Rep

Hi, Danielle,

Please provide your order No. So that we will contact you and give you a satisfactory solution.
Any questions, you could send an email to info@dresswe.com or service@dresswe.com, We will try our best to solve your problem.

Dresswe.com

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From the business

Hear we share dresswe reviews! Welcome to share your shopping experience about dresswe.com!

Business History

Our company are devoted to making the best wedding dress for all females and we hope that every girl can realise the sweet dream when wearing our wedding dress.No matter who you are, no matter where you are, choose dresswe to make a gorgeous encounter here.

Company Representative

Thumbnail of user summery
Summer Y.
Dresswe Sales Presentation

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3.3
458 reviews
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