DressLink Questions & Answers

Ask a question

Here’s what consumers have asked with answers from DressLink staff and previous consumers.

55 questions answered
11% answered in 1 day
Question:

Answer:

We charged the shipping fee but not include the tax and duty, don't worry, we understand your concerns, some countries may charge the tax and duty for big order, you can google your local import policy and tax issues, we will try our best to declare your order value at a lower price. Also note the invoice:" as a gift". To try to help you avoid the customs! Normally there is no tax and duty for small amount order, but we cannot ensure there is no tax, hope you understand.

By Sunny L., Dresslink Customer Service
Question:

Thanks i got my order this week it looks like the picture, the quality and everything is good not bad at all

Answer:

Dear, if you have any further aftersale issues, pls kindly email us, service will reply you asap and solve it for you. The aftersale email address is service@dresslink.com

By Sunny L., Dresslink Customer Service
Question:

How much is a shipping to mauritius?

Answer:

We cannot ensure the shipping cost, Most Express count shipping cost not only according to package weight, but also the size. And sometimes there's additional charge. So package weight is only for reference and the final shipping cost subject to system calculation. You will see the shipping price while you click check out.

By Sunny L., Dresslink Customer Service
Question:

I ordered many things from dresslink last month but i received some of them not all, half of the items are not in my backpack. i sent message to the costumers but they never replied, i sent it again and am still waiting. am just wondering if you guys shipped the item separately. its like 40 days and i didnt receive them.

Answer:

Yes, dear, Express shipping way like DHL, fedex, EMS could ship the items in one parcel For China post, the order will be sent separately if the package is above 2 kilograms. If you still not received the rest package within 1 week. Pls email us, we will check the order status for you, do not worry.

By Sunny L., Dresslink Customer Service
Question:

Yes how do it work

Answer:

Sorry for my late of reply, dear, do you mean how to shop in our site? If yes, Here is the link of our shopping guide for your reference, hope it can help have great shopping! http://www.dresslink.com/html/shopping_guide.html Any other questions pls feel free let us know.

By Sunny L., Dresslink Customer Service
Question:

Answer:

Sorry for my late of reply, dear, do you mean how to shop in our site? If yes, Here is the link of our shopping guide for your reference, hope it can help have great shopping! http://www.dresslink.com/html/shopping_guide.html any other questions pls feel free let us know.

By Sunny L., Dresslink Customer Service
Question:

Hello. can i ask how many days more i have to wait for my delivery.my order number is 909530 thanks for advance

Answer:

So sorry for my late of response, we just got the message recently. Would you pls tell me if you had received the package or not? Do not worry, we can help you check if you still not receive it.:) Nice day.

By Sunny L., Dresslink Customer Service
Question:

Why wont they respond to my request on chat i can not check out when i try it says an item is not available and it wont let me delete it i also want to change a color of an item wont let me

Answer:

So sorry for my late of response, Dear, If you can't click " Check out", maybe some of your items are out of stock. (you can review your shopping cart, normally if the items is out of stock, it will have a red warning words: only 0 available,), you can find it and Remove it.

By Sunny L., Dresslink Customer Service
Question:

How long would a package take to get to south africa?

Answer:

Total Delivery Time = Processing Time + Shipping Time Normally we needs 2-4 days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. And shipping time normally will according different shipping methods: FedEx: 3-7 business days Aramex: 4-8 business days DHL: 3-7 business days EMS: 15-20 business days, with tracking number China Post Air Mail: 19 -25 business days China Post Air Mail with tracking number: 19 -25 business days

By Sunny L., Dresslink Customer Service
Question:

Do dresslink ship in india? if yes then how fast?

Answer:

So sorry for my late of response, we just find the messages recently, Yes, we can ship to India. Total Delivery Time = Processing Time + Shipping Time Normally we needs 2-4 days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. And shipping time normally will according different shipping methods: Aramex: 4-8 business days DHL: 3-7 business days EMS: 15-20 business days, with tracking number

By Sunny L., Dresslink Customer Service

Can’t see your question? Ask to get answers from the DressLink staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
DressLink?
Post Review