DressLink Questions & Answers

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Here’s what consumers have asked with answers from DressLink staff and previous consumers.

55 questions answered
11% answered in 1 day
Question:

Answer:

Our email service box is service@dresslink.com

By Sunny L., Dresslink Customer Service
Question:

Hi, can you give me the track number of my order. my order number it dln80lc34. i bought it 14 days ago.

Answer:

Dear Sierra, this is Bree from Dresslink. Thanks a lot for your order in our site and item in your order are out of stock, will be restock in 10 business days, are you willing to wait? If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!

By Sunny L., Dresslink Customer Service
Question:

Your order:#dlnm7077f i ordered what was said to be birkenstock sandals. are they really true birkenstock brand? if they aren't, i don't want them.

Answer:

Dear ann blystone, this is Bree from Dresslink. Thanks a lot for your order in our site but our shoes do not have brand, the shoes made in China with high quality. If you do not want it with No true Birkenstock brand, I can help you cancel.If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!

By Sunny L., Dresslink Customer Service
Question:

Hi guys, i ordered a dress this morning a flapper dress in blue. my card has been charged but i have had no email confirmation for my order?

Answer:

Dear Mary, this is Bree from Dresslink. Thanks a lot for your order, You just need to log out and log in again and check about your order history, you will find your order number again. Please have a try.If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!

By Sunny L., Dresslink Customer Service
Question:

Answer:

Dear Georgene, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

By Sunny L., Dresslink Customer Service
Question:

Answer:

Dear Georgene, this is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

By Sunny L., Dresslink Customer Service
Question:

I am trying to contact customer service, any suggestions? i have not received an email, or communications in regard to my orde placed on june. thanks

Answer:

Dear Brenda, Thanks a lot for your order in our site and I am very desire to help you track your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

By Sunny L., Dresslink Customer Service
Question:

How do i get to the old dresslink site? the new site is too expensive

Answer:

My advice to you would be to get on a new device to use the old site, After I lost all of my points for switching I did that and it worked. I agree the site is now way too expensive for my taste in cheap stuff and I may never buy again because of it. After my points are gone, so is dresslink.

By Bethany W.
Question:

Hi i am in south africa i want to buy and resell staff, how mani days will it take for my goods to be delivered

Answer:

Hi Khanyi, Nice to meet you, This is Echo from Dresslink.com Total Delivery Time = Processing Time + Shipping Time Normally we needs 2-4 days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. And shipping time normally will according different shipping methods: FedEx: 3-7 business days Aramex: 4-8 business days DHL: 3-7 business days EMS: 15-20 business days, with tracking number China Post Air Mail: 19 -35 business days China Post Air Mail with tracking number: 19 -35 business days Any other questions pls feel free let me know, I will answer you soon. Have a great day! Echo Peng Customer service dept.

By Sunny L., Dresslink Customer Service
Question:

Do you accept cash on dilivery

Answer:

Hi Kiara, I'm sorry we do not offer the payment way of cash on delivery, we accept the payment like Paypal,, T/T transfer and debit and credit card, etc. here is our payment method: http://www.dresslink.com/html/payment.html

By Sunny L., Dresslink Customer Service

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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