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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
You NEED to call your payment company and tell them you have been trying to contact the merchant in regards to an issue with your purchase but you cannot find anyway to contact them. Then discribe the to your payment company the issue with your purchase and say you want to file a dispute. Also tell them you researched the cost to return the item(s) and it ranges from $35 to $105+ through USPS ( do your own research, my figures or examples from So Cal). Your payment comapny should do the legword to get your refund.
I made two separate orders on the same day, I received one about 3 weeks after purchase and was very disappointed... I am still waiting on the other!
Dear Nick m. We really want to help you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Yours sincerely, Dresslily.com Customer Service
Dear Jeanne L. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer. We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email? Thank you for your time again. Best Regards Dresslily Customer Service
Dear customer, Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service
I don't work for them, I don't want anything more to do with them. You need to raise a ticket with them and hope that they send you details on how to return it but I'm not holding much hope that they refund you because they made me several promises that they would refund it but in the end, PayPal refunded me the money, not these thieves.
Dear keavinla B. Thank you for your message. Here is the link about the shipping information: http://www.dresslily.com/m-article-id-39.htm You can choose expedited shipping if you want to get the package earlier next time. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service
Dear nancy b. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service
Dear Eve L. Thank you for your important feedback and for letting us about your experience with us. We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily. Com/ Thank you for your cooperation. Best Regards Dresslily Customer Service
Good luck! I've tried to contact them via e-mail about my order that is now 6 weeks in shipping status(!), and they make it impossible to communicate with them. They keep saying my order number is wrong, and/or the verify code at the end of the form that you must enter is wrong. Despite many tries, it won't go through. They are quick to take your money, but then nothing!
