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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
Dear Ashley M. Thank you for your feedback. We are really want to help to solve your problem. Please offer us valid order number or email dress so that we could contact you to check it for you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service
Dear Kareem S., Thanks for your message. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service
Dear April s. Thanks for your message. The quality of our products is guaranteed. And for the size. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service
I got my products and they were horrible. Since their advertisement was on Facebook I thought it was ok to order from them. FB needs to do a better job with who they allow to advertise on their site. Finally got a response. They offered me partial refund and let me keep the product. I said no I want full refund where do I send the product?... CHINA! I had no idea. Keeping crappy shirts and giving to goodwill and screwed out of any refund! Lesson learned! Will never order from any company advertised on FB and will be more diligent checking out unfamiliar companies. The one thing that bothers me is that these people have my credit card info... I think. I paid thru PayPal.
China and the clothing is thrown together with inferior fabrics. DO NOT ORDER FROM THEM. PLEASE READ EVERYTHING ABOUT THIS RIP OFF JOINT.
YES... IF YOU PAID THROUGH PAYPAL THEY WILL GET YOU MONEY BACK. THIS COMPANY IS A RIP OFF... SCAM AND I FEEL THEY ARE ALL... lILLY. SAMMY. ETC ALL IN TOGETHER. THEY RIP PEOPLE OFF. A MOVEMENT TO GET THEM OFF fACEBOOK IS IN THE WORKS.
Yeah I am still waiting for my order…I placed my order last November! Dresslily says they can't give me a refund because I need to send the product back in order to do that…. Big waste of time and money and I hope someone shuts them down!
They're a terrible company! I seriously wished I read reviews about them before I purchased anything. The item I ordered arrived late and damaged. To send it back would have cost me more than the item cost. They're absolutely the worst and I'm sorry you had to experience this. :(
