• DIYdress UK

Overview

DIYdress UK has a rating of 3.39 stars from 221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DIYdress UK most frequently mention customer service, good quality, and bridesmaid dresses. DIYdress UK ranks 15th among Prom Dresses sites.

  • Service
    34
  • Value
    34
  • Shipping
    33
  • Quality
    33
28
See all photos

What reviewers want you to know

Positive highlights

  • So that I felt I am with an excellent customer Service Team.
  • DIY Dress make it to fit you and they will make any changes you ask for.

Critical highlights

  • Ordered my wedding dress from then and it came within time but measurements are all wrong and dress doesn't fit.
How would you rate DIYdress UK?
Top Positive Review

“Very Satisfied”

Sarah P.
6/3/16

Was desperately searching for a new evening dress this year, many friends are going to get married, prom balls etc. a lot of occasions to attend. I found this page and OMG they have so many gorgeous dresses that I needed 3 days to decide which to choose, I ended up buying 2 stunning evening dresses, one is short and the other one is longer for chill evenings. I didn't even know made to order dresses came at such low prices and I was very satisfied once the parcel arrived! They are amazing!

Top Critical Review

“Don't be fooled by the nice pictures, they are false advertising.”

Vee C.
6/18/19

If you want to be disappointed then go ahead and browse their website. Lovely pictures but the dress came as a shocker. Brown sleeves on a white wedding dress. These guys ruined my online shopping experience! Would not recommend to anyone, at all!

Reviews (221)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (40) wedding dress (45) diy dress (28)
Thumbnail of user veec7
1 review
9 helpful votes
June 18th, 2019

If you want to be disappointed then go ahead and browse their website. Lovely pictures but the dress came as a shocker. Brown sleeves on a white wedding dress. These guys ruined my online shopping experience! Would not recommend to anyone, at all!

Thumbnail of user kimb1669
1 review
12 helpful votes
July 25th, 2017

Ordered my mums mother of the bride dress from here. Requested the colours be different from the picture which was confirmed with me twice. For it to arrive totally wrong. They will not accept returns or admit liability and want me to pay for another dress making! What a waste of £115 don't bother buying from this company no matter what the good comments say!

Thumbnail of user traceyf23
1 review
14 helpful votes
September 24th, 2017

This company I am still fighting one year on 5 bridesmaid dresses not fit for purpose paid 300 pounds in total wrong sizes different shades terrible workmanship they offered me 25 pound back disgrace I have been chasing them over a year for thier UK address to take them to court still they repeat the same replys over and over again cowboys avoid at all costs

Thumbnail of user sarahp125
1 review
12 helpful votes
June 3rd, 2016

Was desperately searching for a new evening dress this year, many friends are going to get married, prom balls etc. a lot of occasions to attend. I found this page and OMG they have so many gorgeous dresses that I needed 3 days to decide which to choose, I ended up buying 2 stunning evening dresses, one is short and the other one is longer for chill evenings. I didn't even know made to order dresses came at such low prices and I was very satisfied once the parcel arrived! They are amazing!

Service
Value
Quality
Thumbnail of user lim123
1 review
8 helpful votes
January 22nd, 2017

Ordered a "custom made dress" which I might as well have made myself. Cost me £170 and looks nothing like the picture. Bad, bad quality, massive on me... It was not even symmetrical! Customer services asked me to send them pictures of which I took loads and they said that they could see nothing wrong, refusing to give me a refund. I will never again purchase from there and hope no one else will either.

Tip for consumers:
Do not purchase from here unless you want a disappointment

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicac79
1 review
42 helpful votes
October 2nd, 2015

I would like to gather all the bad reviews and seek legal advice. They sent me a dress that didn't even fit an 8 year old... meant to be size 8. They lied about thee material. Saying it was stretchy. Before i ordered I took photographic evidence of them saying if my dress arrived and was the wrong size I could return and have a full refund. They offered me £8 out of £100. It is illegal what they have done

Thumbnail of user cameronh20
1 review
17 helpful votes
May 10th, 2015

Can I ask everyone to AVOID this company at all costs! They are a rip off, deliver poor quality clothing and then when you try to complain about them, they delete you and block you from commenting on their pages! Never ever shop with them! They have shocking customer service and do not care about their customers at all! I've tried to get my cousin's money back for her, as she purchased bridesmaid dresses and they just told her to get someone else to fix it as they were no interested in helping! Awful company!

Thumbnail of user shellyl25
1 review
10 helpful votes
October 17th, 2016

I ordered my daughter's homecoming dress from here. We received it on Wednesday and the dance was Saturday. We felt sure it would fit since we sent her measurements to them. It was about 4 sizes too big and we had no time for alterations. Now, I can't get anyone to respond to me about returning the dress! It's like they've fallen off the face of the earth. Another thing, the dress was made of very cheap material and wasn't as pretty as in the picture. I Do NOT recommend DIYdresses.com to anyone!

Thumbnail of user tinag71
1 review
0 helpful votes
March 22nd, 2017

Absolutely disgusting... DO NOT EXPECT to get the dress you have choosen on the models. Nothing like it, cheap $#*!ty fabric, badly made... A complete scam.

Thumbnail of user genevievec5
1 review
6 helpful votes
March 3rd, 2015

I ordered a dress for my daughters prom £127 with quick delivery, it arrived 4 days late, was the wrong colour and cheap netted material. Under refunds policy I was in my rights to have a full refund but only got offered £15! Oh and I had to pay £20 customs fees too. The UPS driver told me that unfortunately it's quite common for people to be ripped off by these companies. DIYdresses.co.uk are not uk based and DO NOT fulfill any promises they make before your purchase. AVOID

Thumbnail of user paulap44
1 review
0 helpful votes
June 17th, 2016

I ordered a dress for my 12 year old daughter. The dress came, but they'd taken my custom measurements and made the shoulder straps too short, so the bust measurement ended up at the top of the shoulders, so it's way too small. I've tried to get in contact and they don't want to know. Basically if anything goes wrong you are completely left high and dry. I'm warning other people because you're going to be spending a lot of money here for something which you can't get refunded and something you can't use.

Thumbnail of user cherylj30
1 review
2 helpful votes
May 2nd, 2016

Seriously think hard before buying here, some people have done ok, but many have not, and if it goes wrong, it is virtually impossible to put right. My daughters made to measure prom dress arrived 6cm to big on the bodice, and to correct it would cost me double what I've paid. Check the facebook page- DIY dress disasters, just don't chance it, and definitely not if you haven't left enough time to sort it out.

Thumbnail of user lucyk17
1 review
7 helpful votes
April 19th, 2016

Honestly, I hate online shopping but to save money we had to order online. I must confess that I was amazed. The 6 bridesmaid dresses I got custom made from diydress.co.uk were simply stunning, my bridesmaids love them. Will definitely order again.
Went to the local tailor to get my friends measured, chose dresses, chose fabric and colour from their fabric swatch, placed order, 26 days later I received my parcel, no hassle. <3

Thumbnail of user joannec82
1 review
1 helpful vote
March 31st, 2018

This company also goes by the name of Stacees. They made 2 of our dresses wrong and are refusing to replace or refund them. They want more money to make 2 correct dresses. Please don't use this company. Save yourself from stress

Thumbnail of user adalynp
1 review
7 helpful votes
April 15th, 2016

I love browsing diydress, I bougt a wedding dress in 2015 and another evening dress just two months ago. The wedding dress was a little pricey but worth every penny, I saved around 800£ by buying it from this site, a local dressmaker would have charged at least 1100£ and there was nothing to address. Same goes for the much cheaper evening dress. Great quality and fair support.

Thumbnail of user tinaf60
1 review
0 helpful votes
December 30th, 2017

I ordered a wedding dress, when it came it was totally the wrong colour & didn't have a sweep train as it should have, when i contacted customer severice i got told that was want i ordered & just keep it, you can see from the photos it was totally wrong, they said i could have a discount on my next ordered, i just wanted what i paid for, stay away from this company, I'm disgusted with the whole experience...

Thumbnail of user kathm6
1 review
0 helpful votes
June 14th, 2016

The dress arrived and it was finished terrible! Back and front weren't stitched properly. The dress was supposed to come in jersey but it arrived in thin polyester chiffon fabric that look awful. It's better to invest money in a decent and well finished dress. They are difficult to communicate and they don't provide return address so I'm aiming to get my money back. They don't have PayPal service so finance doesn't treat them properly. Ditch them!

Thumbnail of user jonellew
1 review
13 helpful votes
April 1st, 2016

Ordered 7 flower girl dresses, first 3 came and were perfect- exact match to image and correct size. Next 4 came however they loosely resemble the first ones, silver and light blue sequins rather than silver and navy, embroidery is black rather than navy, no beading to be found and embroidery is a rushed and simplistic design -different to the first ones.
My wedding dress was perfect and 3 flowergirl dresses were amazing shame other 4 don't match and now have to go buy 7 new ones- after spending almost £450 on the perfect design on this site.
My order has proved it's 50 / 50 chance of getting what you have paid for.
Currently being ignored by their after sales team after being told that they cannot see anything wrong or different between the 2 sets of dresses.
Since looking closer at their website the pics of their sales team have turned out to be photos they clearly found on Google ( found 2 of them to actually be semi-famous people and one comes up on many sites labeled picture of pretty blonde when I have reverse image searched them).
Suppose my fault for not properly looking into company before ordering from them, unfortunately I only started looking into them after I had placed 3 orders and put all hope on fact that I order things from China quite often over Ebay and have never had any problems.

Thumbnail of user louisec58
1 review
11 helpful votes
June 29th, 2016

I read lots of reviews before ordering my wedding dress... all looked good but minutes after ordering it i came across lots of really bad reviews and then spent the next 2 weeks panicking that my dress wouldn't be right, but it arrived today and is lovely! Looks just like the picture, fits perfectly (i had mine made to measure) and is well made. Ok so it arrived folded in a bag so the lining is a little creased, but nothing a bit of steam won't fix! Maybe i really was just one of the lucky ones...

Thumbnail of user katieh84
1 review
0 helpful votes
June 1st, 2017

I ordered my dress for a wedding and when it arrived it was the wrong colour, when i emailed them, they wouldn't offer me a refund and would make me another dress at a cheap price. I did not want to order from them again and asked for a return address and a refund. 2 months on they said they will offer me a £10 refund for a £65 dress plus £20 delivery. There website said if you are not happy they will offer you a refund this is not true. Please save your money and go elsewhere.

Thumbnail of user lolaj6
1 review
11 helpful votes
June 2nd, 2016

I can only say that besides my near heart-attack feeling after seeing all the negative reviews like on this page, I was more than satisfied with my purchase from this site, the prom dress I've purchased came four days earlier as expected, it looks stunning, it is very well made, fits like a glove and I can't wait for the prom! The £145 I paid for the dress, custom measuring and shipping were totally worth it!

Service
Value
Shipping
Quality
Thumbnail of user katew103
1 review
0 helpful votes
August 30th, 2018

As a plus-sized Mom of 2, it's hard to find dresses my size. A neighbor recommended DIYdress and boy was I glad to find out they cater to plus-sized customers from swimwear to lingerie! Best of all, they offer discounts. That's a whole LOT of savings for me.

Thumbnail of user annem212
1 review
0 helpful votes
October 9th, 2017

Having chatted with an online customer service repersentitive prior to buying, i was assured I could return a dress that didnt suit - This was certainly not the case. I ordered 2 dresses and only one arrived. They are arguing that the dress did lewve their warehouse so therefore they are not responsible and are refusing me any sort of compensation or refund and continue to ignore my emails. The dress that did arrive was poor qualityN badly stitched, uncomfortable and marked! Again, no compensation or refund for this. Avoid this company at all costs.

Thumbnail of user kirstyf3
1 review
0 helpful votes
November 29th, 2016

I received a dress. Beautiful dress well made too. Never fit and they refused to take it back and give me a refund. It clearly states you can return a dress if it isn't custom made which mine wasn't. I argued for almost a week with them and in the end I was getting sarcastic remarks that I didn't do anything they asked properly so it was all my fault the dress THEY made didn't fit me. Absolutely fuming about it and what a waste of money. Poor customer service for sure. Absolutely shocking

Thumbnail of user roxm
1 review
3 helpful votes
October 25th, 2016

Do not even think about ordering a dress from diy only if u expect it to come 5 years later. This fake bull$#*! ppl haven refunded me my money after ruining my prom. Avoid them they might have nice dresses but they are unreliable as $#*!

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From the business

We offer the latest and popular dresses, while providing a superb service to our customers. Our representatives will serve your needs at any time of the day.

Business History

DIY Fashion started out of Honkong about 4 years back. We had a small workshop and an office nearby, only a few people were around back then and we sold our dresses only to the UK.
Today we have a bigger workshop and have partnered up with major Dress Makers. Serving customers worldwide, 24/7.

Company Representative

Thumbnail of user uross
Wendy S.
CRM & Marketing

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3.4
221 reviews
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