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Direct Unlocks has a rating of 3.12 stars from 1,294 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and less time. Direct Unlocks ranks 5th among Unlocked Phones sites.
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22,057 reviews
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Initially, I had reservations due to the considerable amount of negative feedback concerning locked devices. However, the positivity and reassurance provided by Direct Unlocks' team were instrumental in my decision to proceed with the service. Their team maintained an optimistic attitude throughout the process, which was greatly appreciated, especially considering the possibility of failure. I am pleased to report that the unlocking was successful, and my device is now functioning flawlessly with my preferred service provider. Thank you once again for your dedication and excellent customer service.
This is a scam. Please don't waste your time or money by visiting this site. Nowhere on their advertising page does it mention that you will be charged an additional $50.00 to complete the service. When I asked for a refund, they hit me with some nonsense about agreeing to the terms on the checkout page. I am extremely disappointed at this slick way of tricking people into spending some initial money upfront while charging you an additional fee to complete the full service.
Initially, I had reservations due to the considerable amount of negative feedback concerning locked devices. However, the positivity and reassurance provided by Direct Unlocks' team were instrumental in my decision to proceed with the service.
Their team maintained an optimistic attitude throughout the process, which was greatly appreciated, especially considering the possibility of failure. I am pleased to report that the unlocking was successful, and my device is now functioning flawlessly with my preferred service provider.
Thank you once again for your dedication and excellent customer service.
Thought at first "oh gee look another rip off site". Had to pay 2 different fees THEN wanted 200 for the premium unlock! But faster and BETTER than expected my iPhone 14 was unlocked without any hassle at all! (To be fair the phone was under contract & still a win)! Worth every penny! 🚀🔥
I was skeptical at best when I found Direct Unlocks via a Google search, my bank even flagged the purchase as suspicious... But I took the risk anyway, and could not be happier! Took a few days to get my schedule to align with the technician from India, but once connected it took him less than 10 minutes to get my Verizon phone unlocked and working on the Total Wireless Sim. Was a little pricey for the live technician service, but still saved me from having to buy the same phone from Total for $499...
Don't trust these cowboys especially Luke, they will charge you £23 after you have paid that they will then ask you for more money. After a week they will tell you unlock overdue and refuse to refund your money. Its s complete scam. I have today reported them.to trading standards and waychdog
They checks they claim to do its all a sham. I am filing multiple complaints against them. You took £53 from so simply unlock.or refund. SCAMMERS
Phone locked out after a factory reset. Pay about 100 to unlock with their service and what do you know only after getting my 100 do they 'uncover' it will need another 300. I gave it up and the phone was unlocked but it felt quite bad how they could not 'know' this upfront and just be honest then. In the end it worked out but leaving a bad taste in my mouth and let my experience serve as a warning to you. The money and big words they throw around up front to hook you may be followed by having to follow with significant more money to get there.
Recommended by a friend.
What a stupid question. What do you think.
Not sure if it was unlocked. So give 3 stars for lack of clarity
Good service but it costed me almost 80£+ to get my iPhone7 unlocked... that's almost the price of a brand new phone. Also, you don't know how much you need to pay up-front which is very annoying... so overall I have mixed feelings
No inicio fiquei um pouco preocupado com a credibilidade, pois tive que efetuar dois pagamentos sem ter uma garantia. Mas a Direct Unlocks foi me atualizando do andamento do processo de desbloqueio, passo a passo. E realmente cumpriram com o prometido, estou com meu IPhno 11 desbloqueado. Estou muito feliz, e com certeza quem precisar dos serviços da Direct Unlocks podem realizar com a maior tranquilidade. Nota 1000!
The website is vague abd full of hidden fees. They won't allow you to pay with credit and make you pay with debit so that it's harder to get your money back from your bank. 100% scam, fraud and extortion. The average unlock, from them, is over $200. They made me pay $28.99, $50, then tried to make me pay $193. It's not worth it.
They were unable to help me with the phone unlock, even up to today, February 8,2022, but they were able to refund me the second payment at my request. I would say avoid using them if your phone is locked to Xfinity, as it appears to be an issue with that service provider.
Former Review Title: Highly Dissatisfied So Far
Placed an order for an unlock on December 15,2021 - I paid the initial payment and the follow up one, figuring it was worth it if the process was taken care of as fast as all these other reviews said. As of today, January 21,2022, my phone is still not unlocked. They're very responsive to emails (so far) and I've been emailing them every couple of weeks, so even if the response is just 'we're chasing them' at least it's -a- response?
I don't know what the problem is and can't seem to get a good answer. It might be an xfinity problem? Is it because I ordered the week before Christmas?
My hackles are raising a bit, for lack of a better way to put it, as the website seems to just display a static 'progress at 99%' message instead of updating dynamically with time passed or progress based on something external, and the support email says that 'once it reaches 100% they'll give it priority'. I'm giving them the benefit of the doubt for the time being, but I'm getting frustrated.
This is a scam. Please don't waste your time or money by visiting this site. Nowhere on their advertising page does it mention that you will be charged an additional $50.00 to complete the service. When I asked for a refund, they hit me with some nonsense about agreeing to the terms on the checkout page.
I am extremely disappointed at this slick way of tricking people into spending some initial money upfront while charging you an additional fee to complete the full service.
I purchased an unlock from this company which estimated delivery in 6 days, it is now 68 days with no delivery. I have been trying to reach them many times, i only get same automated response every time. I requested refund As per their refund policy, i only get automated response. After several attempts to get a status of my purchase, they dont even reply with automated response anymore. Once they receive payment, don't expect much from them. Not fair at all!
Tip for consumers:
They do not provide refund, not even per their refund policy!
Direct Unlocks got my A13 phone SIM unlocked by Samsung's remote service. I was surprised that it got done rather quickly and without a hitch. Definitely will recommend and use again in the near future. Very pleased with the end result.
My phone was unlocked 6 days earlier than quoted. Very easy very helpful. I will definitely use them again in the future.
Best unlocking service ever! And only took a few days! Very pleased with my purchase now I can use my new iPhone 15 on any carrier!😎
Friend told me about them
Make my phone more valuable
I thought it would take less time, but they did have it finished in less than 24 hours even when the retailer kept giving me issues. I appreciate their existence. Thank you
Needed a phone unlocked
Very easy to use but could tell people that there's another payment a bit further on before you actually unlock the phone & this made it a bit expensive at £50 but as described was unlocked in under half an hour.
Dear Sean Ponting,
Thank you for your feedback and for bringing this to our attention. I'm pleased to hear that your Samsung Galaxy S7 was successfully unlocked in a prompt manner.
Concerning your concern about the costs, we do our best to ensure that all charges are clearly outlined during the checkout process. There are two parts to our unlocking service for phones like yours – the Eligibility Check for £23.99 and the Standard Unlock for £26, which you've completed.
Remember that transparency is important to us, and we always aim to provide a smooth experience. If there's anything more we can assist you with, or to clarify further, please don't hesitate to get in touch.
Enjoy your unlocked phone freedom and thank you for choosing our service!
Warm regards,
Charlotte
The process was very easy, they keep you updated it almost daily until your device is unlocked. Great overall experience.
Don't purchase! They are a bunch of liars.
They offer the service for £19.99 (but that's without VAT) and AFTER making the payment, they ask you for another payment of £32.90 (+VAT), saying that the first one was to run 'some checks' (=lie).
Why would anyone pay more than £63 for a service that you can get for £15? They know that, and that's the reason why they don't tell you the total cost until you've made the 1st payment.
They are just trying to take advantage of people. Shame on you!
This company is the biggest scam ignore all them fake reviews you'll wait 7 days to get a letter saying they can't unlock it and you'll only get $80 in credit they won't even give you a refund after lying about their services not to mention they charge you $30 then $50 after you pay the $30 so if you decide to cancel you just got scammed out of $30 this company should be shut down and every single employee should be sued down to their last penny.
Products used:
Absolutely nothing
Hello Colton,
I'm truly sorry to hear about the disappointment with the service you've experienced. It's never our intention to leave you feeling this way. We strive to be transparent with our process, which includes an Eligibility Check at $28.99, and if eligible, a further Standard Unlock fee of $50.00. These steps are outlined on our checkout page and are part of ensuring we provide the right service for your needs.
Regarding your order status of "Hard-Locked," I understand this is frustrating. According to our "Refund Policy," hard-locked phones, by the carrier, do not qualify for a refund but we do issue a credit note as outlined:
"Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."
I can confirm that since you've paid for both the Eligibility Check and the Standard Unlock, you have been issued a credit note, which can be used against a different service in the future. While a cash refund isn't possible in this scenario, the credit note is our way of acknowledging the situation and still offering value for the services rendered.
I'd like to encourage you to continue the process and use your credit note for any of our other services that may benefit you. If there's anything specific I can assist you with, or if you have further inquiries, do feel free to reach out. We truly value your business and the opportunity to make this right for you.
Warm regards,
Charlotte
I have been waiting for about 3 months to get my phone unlocked from this website and every time I try to contact them, they send me an automated email ignoring my request for a refund. The website promises to unlock your phone within 10 business days, it's been about 3 months. They take your money and longer with their automated emails clearly showing that they are never gonna take a responsibility for the failure to u lock and refund for the unsuccessful service. This is a shady SCAM website and need to be reported to the authorities!
Tip for consumers:
Stay Away
Products used:
Phone Unlock Servise
Wow I'm impressed! I have to say it took a few days for my phone to finally be unlocked but they kept their promise. I had to get a premium unlock but the company was very open and hones. Communication was very good I got a thoughtful response from the company within minutes. I will highly recommend this company to unlock your device. They will find the solution to get the job done. Have patience it will show you the percentage of the product every step of the way.
Well, it's been 28 days since I paid the initial fee and all I've gotten was an excuse as to why they 'can't unlock my phone'. I understand that sometimes there may be an issue with a carrier but taking the initial fee under the pretence that that was all I'd have to pay, is shady business. I've seen them flag other peoples reviews on many sites, so I won't be shocked if mine is, as well. I'll be requesting a refund in 2 days.
Direct unlock helped me unlock my Motorola edge plus 2022 from boostmobile I straight out bought the phone and I ended up getting a Samsung Galaxy S24 ultra and I wanted to give the other phone to my brother but It would not work with his Google fi service but direct unlocks helped me solve that problem. Direct unlocks was extremely fast with helping me overall it said like 3 days and some hours to get the code but I ended up getting the code in 24 hours instead which was amazing. If I could give more than 5 stars I would.
Terrible service and scam. I've been waiting for an iPhone 8 unlock for 6 months and nothing. Even when you email support, you get an automated message that doesn't change no matter what you write to them. They tell you the same thing the directions say with no further explanation. Don't believe any reviews.
Order took longer than expected ultimately ended up being just over 24 hours. Phone was unlocked successfully with the first code. I didn't like the fact that it was a two-step and to pay process which was written in very fine print. After making the first payment you're kind of on the hook to make the second if you don't want to get ripped off for the first.
First thing that came up on my search that looked legitimate.
Again, first thing that came up on the search that look legitimate.
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Hello,
Thank you for taking the time to share your feedback with us. I'm really sorry to hear about the confusion and disappointment you've experienced with the additional charge. I can understand how frustrating unexpected costs can be.
To clarify, the eligibility check is a separate process that is necessary to determine if the phone can be unlocked, and this cost is incurred at the beginning of the service. If the phone is eligible for unlocking, there is an additional unlocking payment required to complete the service, as outlined on the checkout page before you complete your purchase.
We always aim to be transparent and provide all the relevant information upfront, so our customers can make informed decisions before proceeding with any service. If there's anything further I can do to assist you and improve your experience, please let us know. We value your patronage and are committed to ensuring your satisfaction.
Best regards,
Charlotte