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  • DigitalOutlets.net

Overview

DigitalOutlets.net has a rating of 1.1 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DigitalOutlets.net most frequently mention customer service, credit card, and tracking number problems. DigitalOutlets.net ranks 223rd among Camera sites.

  • Service
    4
  • Value
    3
  • Shipping
    4
  • Returns
    3
  • Quality
    2

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Come to know from a customer service call that the information on their site was wrong about the item.
  • You will have to confirm your order with a phone call.
How would you rate DigitalOutlets.net?
Top Positive Review

“Great Customer Service”

paul h.
9/2/15

What a wonderful experience, got the product a week earlier then expected, so happy with service, best price around best site.

Top Critical Review

“Mobile phone”

Daya S.
2/1/18

$#*!n rip off and fake people fake company I order a phone from you guys pay the money still haven't receive the phone more than two months never recommend your company to anybody bad experience

Reviews (39)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) order (31) credit card (8) american version (3)
Thumbnail of user dayas
1 review
3 helpful votes
February 1st, 2018

$#*!n rip off and fake people fake company I order a phone from you guys pay the money still haven't receive the phone more than two months never recommend your company to anybody bad experience

Thumbnail of user roberth459
1 review
3 helpful votes
February 25th, 2018

Monies paid, transaction advise of monies paid has been received, no details on how to contact, no reply to messages left, no goods (paid for) yet received, zero cumunication and running out of ideas on how to make contact!
If you are a genuine compoany then reply tp messages left.
Luckily I paid by card that way I'm guaranteed of NOT losing my money!

Thumbnail of user lucasc21
1 review
2 helpful votes
March 20th, 2016

I purchased a Nikon Camera with a remarkably cheaper price compared to the market. Received an email noticed that I have to call Customer Service center to process the order. The guy told me a same song that my purchase was the import model and it's not available now. Then offering me "US model" with a stupidly higher price! Idiots! I guess they try to obtain credit card information. Stay away this website immediately!

Thumbnail of user joet65
1 review
11 helpful votes
January 17th, 2016

I first ordered a Canon 5d mark iii I thought that the price was great. They got my money and then I was informed by them that it was an overseas model and that if I wanted a US model it would cost me $750 more. Just another bait and switch scam! But that's not the end of that, it has been over 2 months and I still haven't received my camera. I have made 4 phone calls and always another excuse. Do yourself a favor and buy from anybody else!

Service
Shipping
Returns
Thumbnail of user elizabethc238
1 review
2 helpful votes
February 1st, 2018

I order a pH payed the money never got the phone. How about sending me the phone or give money back.

Thumbnail of user derrickr11
1 review
2 helpful votes
March 15th, 2016

Bait-and-switch strategy. Advertized Canon 70D at lower price. Got email week later to confirm order, but was told that specific model is a Japanese model (and the language on screen is in Japanese). Agent then convinced me to buy American version, and he will ship it immediately via UPS.

Three days later I called to complain that no delivery nor tracking number was received, and I wish to cancel. Person started yelling and cursing, using explicit language. Threatened me that I will pay the full restocking fee!

But the Camera hasn't even shipped.

Very bad service, very bad communication experience.

Thumbnail of user davidl285
1 review
0 helpful votes
April 18th, 2016

Bought a camera back at the end of January 2016. A camera that was in stock and would ship within 10 business days. I called and completed the follow up call they ask you to make. I've called 6 times and have wrote 2 emails to their customer service (that they never responded to). The guy on the phone is rude! He makes up excuses and never seems to have the information! I was told twice that it was being shipped out the following day, then that it was back ordered and would ship April 1st. Guess that April fools joke was on me. DO NOT BUY FROM HERE!

Thumbnail of user ericc100
1 review
1 helpful vote
May 13th, 2016

Ordered two camera at what I thought was a great price. They emailed me asking me to call them. I did and they asked me why I was ordering European model cameras that only work in Europe when I live in the U.S. They figured I'd made a mistake and the actual price for the U.S. version cameras was higher. I never remember seeing a "European" tag on the cameras I was looking at and have never heard of such a thing. Ended up paying $460 more than I originally thought I was paying.

Thumbnail of user dt57
1 review
10 helpful votes
May 22nd, 2016

They sent me an email that the camera is shipped. I called them for the tracking number. They told me that I will receive a tracking number in 72 hours before my camera delivery. I received nothing. They put me on hold when I called them. TERRiBLE - Please tell me what will I do? This is my saving money for months. Do I have to contact FBI to report?

Thumbnail of user danc91
1 review
4 helpful votes
February 17th, 2016

Don't be fooled by all the 5 star reviews on other websites. This website is a complete scam that steals your information and sells to hackers. Also they will take your money and make every excuse they can to cancel your order and not refund you.

Thumbnail of user dough37
1 review
5 helpful votes
February 8th, 2016

This site is by far the worst I have ever seen relative to delivery or customer service and they freely threatened to illegally post my personal credit card data when I called seeking my order to be filled.

Don't do it!' This place needs to be shut down. They send two confirmations. One about your order like a normal receipt. A second one comes a bit later saying in Oder to complete your order you need to call back. I tried that for weeks and they don't answer so guess what... Order never shipped. Their email even cites hours that they freely admitted they aren't open.

I have about 100 things I could share about this experience. All are negative except the price they quoted. But that too turned out to be a sham and I never received my order.

Thumbnail of user maggiej21
1 review
0 helpful votes
December 16th, 2017

Advertised free delivery on international orders over $80... mine $90 but still charged delivery?... then I read the reviews... no way

Thumbnail of user jeffreyj14
1 review
19 helpful votes
June 3rd, 2015

I tried to order a Nikon d810 from Digital outlets, the next day I received a phone call from their customer service verifying my credit card information. I was notified the camera I ordered only came with the Japanese language on it, I told them that was not what I wanted I don't speak Japanese. The salesman tried to force me into buying a lesser camera that he recommended, But that was not the camera I wanted. I was then told there was a 10% fee on an order that wasn't even 16 hours old yet. I told he salesman that I felt I was being railroaded and having my arm bent to buy a camera I didn't want or lose 10% of 1699. 00 dollars over a misunderstanding ( The web page never said the camera was in Japanese only, nice surprise). I felt totally setup and said I did not want to do business with them now. The salesman repeatedly called me a "jerk", and said I deserved to pay the 10% restock fee and he felt fine enforcing it. I finally hung up the phone since he got on a rant telling me how big a "Jerk" I was for not appreciating his strong arm tactics. Buyers beware these people are cruel and once you order you will pay even if all you got from them is slurs and someone taking your money and not providing any service.

Thumbnail of user hughg10
1 review
3 helpful votes
April 20th, 2016

I ordered a lens from this crew for which they went ahead and charged my credit card. When it didn't turn up after a few days I gave them a call. They said that they had been trying to email me and needed "confirmation" of the order. Since there was no email anywhere on the server, including the spam, the only way emails could have been blocked would be if they were trying to spoof their address. In any case, I was told the lens should be there two days later. Of course it never turned up. So a week later I phoned again and was given the exact same story, except an email (to an alternate address) would be sent with the tracking info. Neither the lens nor the email turned up. Once again I call back. The guy on the phone, who is very rude by the way, says it will be here next week. So again I asked for the tracking number and he says it will be provided 48 hours before delivery. So obviously it had still not been shipped at that point. Without any good arguments to fall back on, just lame excuses, the guy finally says, "OK I'm canceling your order and recalling it from UPS." Obviously complete BS. Bottom line is that they had my money for 4 weeks and the evidence points to them never having shipped anything. I filed a dispute with the CC company and will mark it up to experience. Take my advice and avoid these scammers like the plague.

Thumbnail of user jiangz
1 review
2 helpful votes
June 23rd, 2016

I sent them email to ask some questions for Customer service. But I never get any response and messages. I just worry DigitalQoulets.net is working or not. It looks not working right now.

Thumbnail of user josephk56
1 review
4 helpful votes
January 3rd, 2016

This site is a scam.

Thumbnail of user haroldd17
1 review
1 helpful vote
April 23rd, 2016

Representative emailed me and told me the
SB-910 was for film cameras and not for DSLR's. Double charged my credit card and never delivered anything!

Harold Davies,
Angered and Fooled

Thumbnail of user hacm
1 review
7 helpful votes
June 15th, 2016

Offers a ridiculous price, and when i ordered, they took $ right the way, but then after 1 week received an email saying I have to call them back to confirm the order (gotta kidding me right?), i did anyway, the guy told me i will receive my order 2 within 2 weeks and will get the tracking just 2 days prior to the delivery day (curious?). Then the day came but never receive the item. Call them again, same promise, just this time he claimed due to the earthquake in japan so it caused delay in shipping. Well, that reason was ok to me. Then after 2 more weeks, delivery never happened. I called again, the guy just made the same delivery promise again. They just tell you the samething and the exact 2 weeks delivery promise. That's like reading the line from a book. That's enough so I cancelled the ordered, and now after 3 weeks, have not seen my $ credit back to my account yet. I ended have to claim a dispute charger with my bank. So digitaloutlets is exactly what others have said... it's a totally SCAM. If you think the price is too good to pass, and just try for luck, just please forget it and don't even try!

Thumbnail of user annoyedc5
1 review
11 helpful votes
September 26th, 2015

Foolishly tried to order a camera from these guys. Looks like I'm currently getting the same scam treatment. Won't answer emails, won't answer the phone. They took the money quick enough, though. Looks like this is going to be a call to the credit card company to see if they can recoup the funds.

Thumbnail of user lanceb18
1 review
2 helpful votes
June 3rd, 2016

Its been two weeks and haven't gotten my order yet! I can order from adorama and get it in 3 days! WTF

Thumbnail of user johnh355
1 review
15 helpful votes
September 19th, 2015

Worst customer service ever. They talk in a very bad way as if they do you a favor

I placed an online order for canon mark III camera, the price was way too cheap. 3 days later I called to check the status of the order after 45 mins on hold the guy started to talk with a tone and told me the camera will be shipped today if I wanna cancel there is a %10 cancellation. Next day I saw an update on the website that it's a back order, I called to get the status he told me the camera has been shipped and when I asked for a tracking number he said I can't give that to you. Then the order went to cancel state

I had to call my credit card to get my money back. Don't be tricked by the cheak prices. They are a big spammer

Service
Value
Shipping
Returns
Quality
Thumbnail of user markm232
1 review
2 helpful votes
February 2nd, 2016

I ordered a camera for my daughter's birthday on 18 January. They say on their website they have a large in stock supply and normally ship the same or next day. A few days later I still hadn't been notified of the shipment. When I called to check on it, the recording told me they were closed from 20 to 29 January for a "holiday". Then on 2 February, I get an email telling me I have to call for security reasons for them to complete the order. When I called I complained that they had given me no warning on their holiday closure. I was going to ask for a discount for the delay, but never got to that. The guy got mad and told me he was going to cancel my order. I told him I didn't want him to do that, why was he doing that? He told me he was because he wants to and he can.

Service
Value
Shipping
Thumbnail of user ryanf31
1 review
11 helpful votes
September 18th, 2015

Terrible customer service, repeated lies about shipping dates, shipped the wrong item, refused to reimburse for return shipping on the wrong item. Seller refused to communicate as soon as the replacement item shipped out.

Buyer beware - check online for review. This company is bad news.

Tip for consumers:
Sell low, call to "confirm" the order, talk you into upgrading (either what you ordered isn't available or is a terrible choice and missing items - check the web for reviews). They straight up lie on the phone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rolandoa6
1 review
3 helpful votes
February 16th, 2017

I bought a camera from then last yeasr because of the posted price. Then I fugured out they don't include battery with the camera or charger. When i notice I request to cancel the order and they said they will charge a restock fee, I ask do you have the shipment ready to ship and he said no, but they want to charge about $50 for restock. When I order the charger it said it will include 2 batterys I just got one. Call them they said that it will ship separete, ask for tracking didn't have it, wait for a couple of week nothing on the mail, call back same response, never recieve the extra battery. Will not recomend peolple to buy from this place.

Thumbnail of user youngy2
1 review
8 helpful votes
December 8th, 2015

Come to know from a customer service call that the information on their site was wrong about the item. I purchase after carefully looking at lens for my digital camera from the description. They email me about the verbal confirmation on order (only good point). So when I called they explain the item i bought is not for digital camera (no where they wrote this on item listing). So customer support guy tried to sell me the costlier one and I said no I don't like the way they are forcing me to decide on phone specially after wrongful information on the order. So I asked to cancel my order (of course 10% cancellation charge). After cancelling the customer support guy did a racist comment on my accent. There you go tells how cheap they are. Would never visit their site again. Infect I have put this site in my block list already... Shop only if their customer service people like your accent...

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Thumbnail of user paulh165
paul h.

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