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is DHgate.com a good company?
asked by aaditya a. on 8/24/16
23 Answers
Hi Aaditya!

Thank you for your interest on our site! Yes, our site is a great online shopping site you can shop in.

We do have a lot of sellers that has successful transactions here. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.


When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Samantha
DHgate
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Avoid at all costs, returned something in March as they sent the wrong item, cost me over £100 to buy and over £60 to post back, nearly september and no refund and they are just rude. Do not buy a thing
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No! The worst company EVER
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Literally the worst buying experience of my entire life. Got scammed, then robbed, and had to file fraud charges with my bank to be refunded for an item they never had in stock, never sent, but allowed me to pay for, then refused to refund me. BUYERS BEWARE!!!! They are scam artists and thieves on this site!
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No, not anymore. I spent about $1000.00 dollars with them 6 months ago, no problems. About 3 months ago I ordered an additional $500.00 and its horrible. I received sub par goods, that I could not send back. In addition Im still waiting for my sons basketball shoes. They have told me 3 times it was sent but I havent received (its been 2 or 3 months), I have been told the shoes were shipped again and I should have sometime in September. . You can't dispute something till you receive it. Once you receive it you only have 7 days, so if your on vacation or don't try it right away your out of luck. I ordered Grade 8A hair extensions. After one week they shed, split.awful..this grade of hair was to last 1 yr it lasted 7 days before falling apart. The Merchant, NobleHair wouldn't respond once they received payment. Even after I sent pictures of the hairs poor quality DH Gate said it was over 7 days so I have no recourse.
I will never use DH Gate again. I'm waiting for my sons shoes then I can close my acct for good.
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I would neverrrrrr buy from this company again as I'm a motorcycle rider I decide to order my fairings from them and it took for ever. When I did receive them it was the wrong color and they didn't fit. The seller kept saying he could not refund me cause its what I orderd even tho my picture and receipt say exactly what I ordered. So after fussing with the seller I contact DH gate they was full of $#*!! Literally no over the phone conversation jus email. So a course they are half away around the world so you get a respond while ur n a deep sleep. Anyway after spending nearly 400 for parts 120 for sending back the parts I jus kept getting the run around n it was pissing me off!! I had to do a charge back with my bank they told me what they done was not fair. I showed them emails, pictures and all my conversations. They told me not to worry they got it from here and refunded me my money n 2 days. OMG how I love my BANK. So now dh gate finally called, texted, email me asking if I can withdrawal my discharge with my bank and they can make other arrangements. Like my bank said from that point of speaking to my banker I don't have to talk nor speak with them. So if you a harder worker like me and want decent customer service m product STAY the Hell away from DH GATE!!!!
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In my opinion NO. The seller never sent me the dress I bought instead sent me an used hairpin. I had to wait months to get my money back.
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BY FROM EBAY YOU HAVE BETTER BUYER PROTECTION, I BOUGHT A PRODUT 3 TIMES 3 DIFFERENT SELLERS TRIED TO CHANGE THE ITEM I SELECTED DH GATE WERE USELESS IN THE END HAD TO INVOLVE MY CREDIT CARD COMPANY THERE ARE SO MANY BETTER CHOICES FOR A HASSLE FREE TRANSACTION
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Hi mate . please avoid of DHgate . very bad experiences I lost $ 400 . never receive my item . and even I make complain No one response on this fishing website .
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I shop at DHG for over 6 yrs now. I had problems with sellers, but NEVER HAD PROBLEM WITH DHG. The sellers try to wiggle out of everything, they lie, they cheat, but DHG always comes through. If you dont reach agreement with the seller, you have to open an "after sale dispute" DHG will work with you till you get your money back. DHG is a big company they are taking care of they reputation, if you dont get your money back, do not blame DHG blame yourself because you let it go. You have to know that money has to come back to you, the seller done wrong to you, and you have to fight till you get your money back. I myself had several problem, but never lost money. They have customer service, you can talk on chat with them and usually they are very helpful. If you buy online you have to know they return policy. If you purchased something and YOU changed your mind, want to return? You pay for return shipping. If they sent you an item which "Not as described" or broken or any fault of the seller, YOU NEVER PAY FOR SHIPPING COST" you send it back and DHG make sure for you that the seller will pay you back for return shipping cost.
aaditya a. to answer your question, Yes, go ahead, try to pick Premium sellers, how much they sold, look at their feedbacks, message them before you buy and ask questions. Do not be afraid.
__Julianna
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Aaditya a.,

Do not be impressed and fooled by the ready-made responses of DHgate site which praises itself and sells you mere dreams!

This is a worst sales site ever created and it serves as a shelter to an infinity number of cheats, thieves and forgers. Their sellers are copying photographs of well-known products and present them as if they are their production. If you ever get something from them, it is probably a garbage product which does not worth even a single penny and you will not get a refund to your money. Your situation will be worse especially if you order an electric product or even a common garment (let alone something special).

Caveat emptor! Refrain from making ANY deal with them!

Read my detailed review about their way of dealing with the western market and stay away from them!

DHgate.com is nothing but an asylum for thieves which engulfs crooks and serves as a modern pirate-bay. Even when they face solid and proved evidences about a seller who cheats and steals your money, they take no measures against him and let him keep on "selling" and distributing garbage behind the façade of their site.
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Absolutely NOT!!!!!
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I wouldn't recommend this site to ANYONE, period!!!
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Noooo! They are all crooks! They make it seem like they will back you if the seller is not working with you or issuing a refund because they sent the wrong item even if you send it back, but truthfully, there are two things that I sent back...one was a wedding dress I paid almost $200 for and it was crap. Sent it back spending $60 doing so and that was last YEAR! I have emailed the company Dhgate as well as the seller of the item and NOTHING. I am extremely disappointed and will never use them again. Do NOT trust them! Buyer beware!!!
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No. Although they gave me a partial refund I can't get it because the fee to get my money back is more than the refund. Do not do business with them.
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Do NOT ever order anything from this company!!! Dress ordered looked nothing like advertised, really cheap fabric, extremely poor workmanship, colors were off, and sizing is totally wrong even though I sent exact measurements. I spent A LOT of money on this totally unusable dress. This company is a total ripoff. Have waited months for a refund and still nothing. Avoid at all costs!
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Communication is very difficult Whith Dghate
Try to but with a seller who have PAYPAL.
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This site is a scam they are not helpful when you don't get your order they don't want to give you your money back
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In my opinion no!
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In order to answer this question you must understand what they do. They are like a flee market that have smaller companies or shops and people sell their products through DHgate. They only facilitate and monitor the activity. They can only do a certain amount if the sub-company you have ordered from is bad. I would recommend you search elsewhere first.
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No! They gave me a ridiculously hard time about returning something they took three weeks to deliver. It was a birthday present and it came AFTER the person's birthday. I actually LOST money on sending it back to them. You would be foolish to do business with them.
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Before you push the button buy make shure you have the right seller Read the reviews and even ask the seller question buy e mail!
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in my opinion there good
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