Hi Joyce,

For your inquiry, if you receive an item that is not as described, you are given 7 days from when you received the item to open a dispute for your order. That way, you can formally request for a refund or replacement of the item you received. Opening a dispute will also prompt our system that there is an issue with your order, and will not release your payment to the seller until this has been resolved.

For more information regarding our Return & Refund policy, you can click the link https://goo.gl/nUrdjU

For any other questions, please do not hesitate in chatting with us by clicking on Online Chat' from our Customer Service page: www.dhgate.com/contact/contactUs.do

Regards,
Sam
Customer Service Center
DHgate.com