Hi Abraham,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have not received an order number, please provide us the following:

1. Last 4 digits of the card used
2. Transaction Amount
3. Transaction Date
4. Card holder's Name

Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com