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Hi, Can I rely on meditation dhgate in case of problems with the seller?
asked by Kate A. on 8/8/16
5 Answers
Hi Kate!

You can rely on our mediation process since our Resolution Center will check on both sides to investigate and give the correct resolution. In the event that your dispute complaint is "item not as described", please make sure to provide the valid and correct evidences so that we can mediate on the issue successfully. We need evidences so that we can check what is the problem and give you a favorable solution.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .


Regards,
Sil
Customer Service Center
DHgate.com
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My experience with DHgate was bad, and ended up loosing money. I would not do it!!!!
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I would never send a pic of a credit card. This is an unreasonable request by a seller.
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no you can not they will ask you to wait 7 days before you file a claim and then after 78 days ask you to wait a further 15 days

honestly buy from ebay or amazon more protection
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DHgate are bunch of thieves and crooks. You have no buyer's protection there.
People there have no culture of communication. If you get in trouble with the seller, it is very possible never to get any help from them.
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