- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Designer Optics has a rating of 3.81 stars from 445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Designer Optics most frequently mention customer service, great price, and fast delivery. Designer Optics ranks 12th among Sunglasses sites.
This company does not typically respond to reviews
No critical highlights yet
I ordered this frame for my brother and he had his prescription put in at his local eye doctor. He loves them. Shipping was super fast as well.
I placed an order before the end of 2023 for approx $500 ($497), AFter inquiring for a couple of weeks for a status, was informed that they did not have the frames and could not get it, so the order was canceld. Unfortunately, this was with an FSA balance that was now unuable in 2024. Handled very poorly.
I ordered this frame for my brother and he had his prescription put in at his local eye doctor. He loves them. Shipping was super fast as well.
Terrible customer service, two weeks after ordering my item I've not received as much as a notification that my glasses are being made in the lab. Funny thing is I ordered some prescription sunglasses from a competitor that manufactures everything in China and they got my glasses to me faster.
The fact of the matter is that this is a terribly run company, I've requested a refund several times to no avail. I was promised my glasses by July 31st which is... tomorrow, which I don't see being plausible considering I haven't received a shipping notice.
Don't shop here. Go to Zenni or go anywhere else.
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me.
Couldn't find this specific frame anywhere! Always packaged with great care.
I got flex frames back in 2019 and the one part they don't mention is the hinge joins are NOT flexible... at ALL. So upon their very first encounter with my toddler she tore the left arm off the pair. No biggie, I thought, I'll just get it fixed! Well apparently the only way to fix it was to buy a new pair of frames and my optician wanted to charge me $400 for the frames and repair! Luckily Designer Optics has them for a bargain price in comparison... now I can wear my year old NEW glasses, lol. Thank you!
Hello Michael,
We truly appreciate your experience and look forward to serving you again. Thanks for the feedback.
I order a set of eye glasses from this company, and then recognized that I had mistakenly clicked on the wrong shipping address. I wrote the company and they changed the address very quickly and caught it on time before the glasses were shipped. I'm very pleased with their customer support and I love the eye glasses!
Hello, we are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
Good service, nicely packaged frames. I was happy to find the frame I wanted, at a better price than my local stores.
Ordered some Persol sunglasses 8/20 and they arrived 8/27. Saved over $300 vs Sunglass Hut. Would buy from them again.
Hello Andrew, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to serving you again soon!
Don't order from this business. They sell fake glasses as "authentic." I wish I would have done my research before purchasing, because as you can see from other reviews, BBB complaints, etc., there are many other customers that have reported receiving counterfeit glasses. I purchased $400 Gucci prescription glasses, and I upgraded to non-reflective lenses. When I received the glasses that were supposed to be metal and realized they were plastic, I was very concerned… so I took the glasses to the Gucci store near me at 725 5th Ave., NYC, where they confirmed for me that the glasses were 100% counterfeit. Even worse, the prescription was off and the lenses are definitely not anti-reflective. I have contacted the business, but they continue to deny the glasses being fake even though the actual manufacturer told me they are fake. I have contacted the NY Attorney General and the BBB, because this business needs to be shut down.
Products used:
Gucci prescription glasses that turned out to be fake, but were sold to me as “authentic”.
La calidad de Persol habla por sí misma. Excelente precio y rapidez en el envío. Atención inmejorable del staff.
Hello Sergio, We appreciate your kind review. We are very pleased that we were able to provide you the service and product that you expected from us. We look forward to serving you again soon!
Everything went smoothly from start to finish. Delivery was quicker than I expected too. Highly recommend these guys if you're after designer frames. Thanks for the excellent service! Definitely will be back in the near future.
Products used:
Sunglasses (Dolce & Gabbana)
Hello Losana,
You are welcome. Looking forward to serving you in the future. Thank you for the feedback.
I placed an order before the end of 2023 for approx $500 ($497), AFter inquiring for a couple of weeks for a status, was informed that they did not have the frames and could not get it, so the order was canceld. Unfortunately, this was with an FSA balance that was now unuable in 2024. Handled very poorly.
Very easy to place my order. I'm very satisfied. Best quality glasses at great prices.
Just why i asked for shipped in a timely fashion even during the back Friday rush thanks will forever do business with them and authentic as ever!
Hi Holly,
Thank you. We value our customers and understand how important it is to offer exceptional service.
I'm always nervous ordering from a website that I haven't heard of before, but I am so glad that I ordered from Designer Optics! They had a pair of Tiffany sunglasses that I've been looking for (sold out on the Tiffany & CO website) and they had them for literally half the price. I bought the extra $1.75 shipping insurance, just in case, but it wasn't even needed. Package was delivered within a week of placing my order! Glasses are perfect - came with the authentication papers and everything. Customer service response was very quick, too. I definitely recommend ordering from them!
Hi Lindsey, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
I am very happy with the purchase I made, the glasses are great. Delivery was fast and I will definitely be ordering again soon, thank you
Hi Dinanna,
We’re so glad you had a good experience. Looking forward to serving you in the future.
I was really excited to find a site that carried the ray bans I wanted and could put in prescription lenses. The selection in brick and mortar stores has been terrible. Received them yesterday and they were exactly what I ordered and the prescription was perfect. They arrived less than 2 weeks from when I ordered them on Jan 1st. (I did do expedited shipment). I was so pleased with them that I ended up ordering a second pair of different glasses that happened to be on sale. I'm so excited that I found this website. Highly recommend!
Hello William, we really appreciate the time you took to write such a detailed review! Every bit of feedback like this does so much to help us out! We truly appreciate your business and look forward to serving you again.
I do like the glasses, but was told I would have to pay to send them back to get prescription added into them. So I will probably just find a glasses place by me to bring them to instead, but they came to me packaged well, in good condition, and what I was lookin for
Hello Jordan, we are glad to know that you have loved our services. We always prefer to service better and do the team work on time and make our customers happy and after we receive such positive from the customer like you, it means alot.
Designer Optics is a disaster! Small poorly run company. Took forever, 14 days to receive "in stock" Gucci frames that ended up arriving bent. Terrible quality lens manufacturing look like they were cut out with a hack saw. Lens installed incorrectly. Made me even doubt the authenticity of the Gucci frames and the lens coating. Possibly the worst follow up customer service you can ever experience. Dozens of emails back and forth and they take no responsibility and refused to issue refund. After 45 days they are trying to send me back refurbished glasses. Save yourself a headache and avoid this company!
Tip for consumers:
Avoid this company at all costs
Products used:
glasses
Hi Jason, thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly reach out to our website and our customer service will look deeply to your concern.
I ordered two pairs of glasses from them. At the time that i ordered them. I was told that they were in stock, and set aside for me. After 8 business days. I was sent another email. Saying that they weren't in stock. So i read a few reviews and opened a PayPal complaint. After the complaint was opened. Designer Optics asked me to close it. Because my glasses were ready, and they wouldn't send them till i closed the PayPal dispute. I said no. They sent one pair of the RX glasses, and because they sent a package PayPal ruled in there favour. They could of sent an empty box. But instead they sent one pair of glasses. Instead of two. These people are only interested in stealing your hard earned money. Through their fraudulent business. As you can see in the photos below. Only one pair of the two pairs. Could of even fit in this box.
Hello Victor, thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. This is also to inform you that the availability of the product is in the hand of the manufacturer, unless the product has not been sent to us, we are unable to proceed with the rx or shipment. We try our best services to make our customers happy and we are also in the attention of your reviews to make our services firmer, therefore we like to thank you for the experience you have shared.
I ruined my favorite shades I bought a couple years back and when I went to find them again they were either out of stock or unavailable in the shade I wanted.
Designer optics had multiple shades and were half the price! So I order two different colours!
They were exactly like the ones I bought in the store - same packaging and case!
I'm happy - I would for sure order from them again and recommend them to a friend.
I will note - I ordered from Canada so I had exchange + shipping + duties (but I still got two for the price of one of my favorite shades).
Tip for consumers:
Buy more than 1 item to maximize on shipping costs
Products used:
Sunglasses
Hello Carolynn,
Thank you for the 5 stars. We value our customers and understand how important it is to offer exceptional service.
I call to place my order and ask what was the delivery time they said 3 to 5 days
After 10days they send me an email saying that my order was deliver and give me a limk to follow up
I call and ask them about the email they said they just send it by mistake. Ok i ask how many more days to receive my glasses they said it will take about 3 more days to get the frame and after that a week to work on them i just cancell the order and writting this review for people to expect their glasses in a month not in 3 to 5 days
Hello Gerardo,
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
I received my glasses in a timely manner, but wld like to exchange 1 of 2 pairs. I filled out the return request and still awaiting a return number. You have 14 days to return. It's been 4 days since my initial request and have not heard anything. I don't like to do business this way. Just send the RA number and I'll pick a new pair. I'm not even asking for a refund, just a return/exchange. I have reached out twice so far... Nothing
Hello Libra,
We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service you encountered. Please accept our apologies.
Kindly provide us further details Like order Number, Style number with which you want to exchange through Mail support/chat. We'd be happy to look into the matter and try to rectify the situation.
Both pairs of glasses that I ordered both pairs took a month to get delivered which is not what the website told me and no notification that it was going to be late I had to reach out each time I ordered.
I admit, I was apprehensive but you can't beat the price and if they came to me looking as good as their picture, then I would be a Winner. Well, I AM A WINNER! VERY Pleased!
Hello Faith,
Thank you. We set a high standard for ourselves and happy to satisfy your expectations.
Gain trust and grow your business with customer reviews.
Hello Jeremy! We deeply apologies for the Inconvenience caused. Delay in lab might can occur due to the specific lenses you chose for tint / transitions which might take longer than usual lenses to get and process. As per our company policy we are unable to process for exchange / returns or Refund as it was specifically made for you and cannot be used by any one else. We only sell 100% Authentic and original products to you. As Customer satisfaction is our first priority and we are committed to deliver the same. Looking forward to serve you!
Thank you