• Design Eminent

Overview

Design Eminent has a rating of 2.69 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Design Eminent most frequently mention credit card, and project manager problems. Design Eminent ranks 457th among Graphic Design sites.

  • Service
    16
  • Value
    16
  • Quality
    15
16
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What reviewers want you to know

Positive highlights

  • They provide excellent customer service and keep you uodated with the work!
  • The initial service was a little bumpy until I was given a new Project Manager, Daniel McKay.

Critical highlights

  • The promise is never delivered and money is never refunded as promised 100% money back guarantee, if not satisfied.
  • Had a logo design done and they offered to file trademark and copyright for an additional cost.
How would you rate Design Eminent?
Top Positive Review

“HIGHLY RECOMMENDED”

Jose G.
6/10/20

I just bought the pro plan on Design Eminent and started to build my website but having technical questions I asked help to their support team. They were amazing and very clear explaining how to go from an app to the other. I needed only 15 min instead of the one hour planned. For the price and features you won't find anywhere better. Highly recommend.

Top Critical Review

“Mo money Mo money”

Michele L.
10/6/21

This company starts out with charging me $500 for a website to be made and the website never got made therefore, I still don't have a website. And I've been dealing with this since 2020 early 2020! You have to pay ridiculous money. Of course when asked to pay more money is when the red flag went up. This company will keep adding fees for empty promises, They certainly do not deliver they're a bait and switch.

Reviews (95)

Rating

Timeframe

Other

Reviews that mention popular keywords

100% money (11) logo design (9) customer service (8) credit card (8) company (40) refund (17) project manager (8) daniel mckay (3)
Thumbnail of user michelel408
1 review
4 helpful votes
October 6th, 2021

This company starts out with charging me $500 for a website to be made and the website never got made therefore, I still don't have a website. And I've been dealing with this since 2020 early 2020! You have to pay ridiculous money. Of course when asked to pay more money is when the red flag went up. This company will keep adding fees for empty promises, They certainly do not deliver they're a bait and switch.

Thumbnail of user keithr355
1 review
5 helpful votes
March 5th, 2021

Start with low prices, keep adding fees, don't complete work anywhere near on time. Project managers don't return calls and emails. Delivered a defective product that had a hacked plug in. Don't stand behind their work. I hired some other company to rebuild my hacked website. They will not cooperate in turning my website without additional fees over so I can get a competent hosting company. What a nightmare!

Tip for consumers:
Check out their multiple reviews first!!!!!

Service
Value
Quality
Thumbnail of user marcelos29
1 review
21 helpful votes
March 18th, 2020

Horrible and Bad experience with them!
They keep asking for money as scam!
Red Flag Bro, not happy and disappointed. After a while they gonna put your website like hacked and blacklisted by google, I had to hire "ONEHOURFIX" to remove malware from the website, they asked me for $630 but I pay ONEHOURFIX $167.00

I definitely don't recommend them for family, friends or anyone.

Thumbnail of user ald162
2 reviews
3 helpful votes
September 25th, 2021

They will promise the world, but deliver absolute trash! Plus they did not honor their "100% Guarantee" I paid thousands for a useless site. REAL AMATEUR HOUR!

Tip for consumers:
I would NEVER recommend this site. They know what to say to get your money. Then they'll hand you a useless website. To top it off, they will not honor their 100% refund policy AND block you on all devices.

Products used:
I paid them to build a simple PenPal website. They lacked the knowledge to build this simple site. Absolute nightmare!

Service
Value
Quality
Thumbnail of user sikirata
1 review
5 helpful votes
February 26th, 2021

RUN as far as you can from this company they can't do the job, waste your time, lies upon lies do not even give them a chance it would be the greatest mistake one can make in all of humanity to work with this frustrated amateur's thefts Please do yourself a huge favor RUN

Service
Value
Quality
Thumbnail of user lindam2005
1 review
15 helpful votes
August 25th, 2020

Design Eminent is so awful I'm surprised they are still in business. The 100% money back guarantee? Never. They will never give it back. It's taken a year and a half of begging to get it finished. Once they have your money, you are at their mercy. I've been begging for the source code so I can have someone else maintain it, but... nothing. These people are con artists with a splashy website. Stay away!

Thumbnail of user annab663
1 review
24 helpful votes
April 2nd, 2020

Their great sales team talked me into a 2000$ full fledge package. All was supposed to be done in 10 days and 1 month later we are no step further. Constant lies and falls promises. Do not fall for that. I just hope that they at least stick to their promised money back guarantee otherwise I will take legal action.

Thumbnail of user treyf18
1 review
4 helpful votes
September 23rd, 2021

Design Eminent is part of a string of fraudulent companies operating under the umbrella company Digitonics, based in Pakistan and investigated for money laundering and impersonating USPTO employees. Avoid this company like the plague. They are not a legit company - they prey on people who don't know anything about building websites. They over-promise, under-deliver and will charge you frequently for services.

Tip for consumers:
Do NOT use this company. They are a scam.

Products used:
Designing and hosting a website.

Service
Value
Quality
Thumbnail of user robertw1875
1 review
17 helpful votes
July 8th, 2020

After spending $2000 and more we realized this was going no where! Utterly a SCAM! We are still awaiting to be refunded after 3 months of waiting! We had to find another Company to pick up the slack! Extremely disappointing! Do not use this Company! I really don't know why they are still on Google?

Thumbnail of user angelam667
1 review
25 helpful votes
February 19th, 2020

Literally the worst experience I've ever had with an online company. Charged me $700 to build a website and then wanted more money to finish it! Wouldn't give me rights to the site without agreeing to pay more money, then they fraudulently charged my credit card! Be sure to look on the Better Business Bureau... this company has an F rating with a ton of complaints! Claim they exist in the United States... very doubtful. RUN AS FAST AS YOU CAN!

Thumbnail of user maamem2
1 review
21 helpful votes
February 18th, 2020

Please don't believe any of the positive reviews here. They are crooks and will overcharge your credit card. They push their service on you and don't deliver anything. They'll keep charging your card till you either put a stop payment on it or cancel the card all together.
This company should be investigated and closed down!

Thumbnail of user carolg487
1 review
23 helpful votes
March 1st, 2020

The initial service was a little bumpy until I was given a new Project Manager, Daniel McKay. He and his team, Rachel and Danny, works very hard to ensure that you get what you requested. Daniel will work with you to understand what your needs are and then thoroughly communicates status updates on your project in a timely manner. Daniel has been very professional and the quality of he and his team's work is very good. While my project is not completed yet, I am convinced that he will not disappoint. I would strongly recommend him to oversee any project and complete it to your satisfaction.

Thumbnail of user aaronh184
Aaron H. – Design Eminent Rep

Hi Carol,

We're happy you had a Good time with us!

Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon

Thanks and regards
Team Design Eminent

Thumbnail of user bryanta19
1 review
24 helpful votes
December 15th, 2019

I found this website design company and was excited to work with them, i should have read the reviews first because after a sales person talked me into purchasing a 600$ package they started to not respond to my chat messages as well as there phone number does not work its been over 24 hours after i made my payment and nobody has contacted me about my website or my payment... these people are scam artist do not work with them!

Thumbnail of user joseg448
1 review
17 helpful votes
June 10th, 2020

I just bought the pro plan on Design Eminent and started to build my website but having technical questions I asked help to their support team. They were amazing and very clear explaining how to go from an app to the other. I needed only 15 min instead of the one hour planned. For the price and features you won't find anywhere better. Highly recommend.

Thumbnail of user tomb881
1 review
16 helpful votes
January 31st, 2020

Please do not use this company. I'm not even sure if they are legitimately in the US. They got a hold of my credit card and just kept charging things that I never authorized. I blocked them and then they started charging under a different name. RUN from this company - they are as fake as they come.

Thumbnail of user theag13
2 reviews
3 helpful votes
April 22nd, 2021

Never produced anything for us despite charging and being paid for services! And when requesting refunds, no response. Do NOT use them!

Tip for consumers:
Don't use them.

Products used:
NONE!! They were to design a logo and banner for us, but have done NOTHING! VERY DISAPPOINTED!

Service
Value
Thumbnail of user cassiusm18
1 review
3 helpful votes
April 10th, 2021

WARNING: I signed a lifetime hosting contract with Design Eminent about three years ago for $2298. The contract entitles you to a 100% money back guarantee if you're not satisfied or do not wish to continue with them for whatsoever reasons, it also states this is a onetime fee that you are paying for. I couple of months ago the Company went into my Private Foundation checking account and took out hundreds of dollars without my consent, my Bank Fraud Department refunded me back the funds and had Design Eminent refund my money back. On 4/6/2021, I started receiving a text message without a name, only stating this is Design Eminent, and I needed to pay $750 to keep my website up, I refused; I then received phone calls from someone refusing to give me their name the next day soliciting me for the $750 payment; I refused to make a payment and my website started displaying a message (OOPS, That page can't be found). This has been one of my worst experiences with doing business with any Company ever. I will pursue civil action to the highest degree. Everyone beware of this Company (Design Eminent)!

Thumbnail of user pebblesw2
1 review
16 helpful votes
August 19th, 2020

I hired them to do a website for a nonprofit organization after they told me that it was 100% money back guarantee. They did not complete the work and refused to give me my money back, which stole money from kids in the hospital.

Tip for consumers:
Do not use this site!!!! BEWARE

Products used:
NONE

Service
Value
Quality
Thumbnail of user selinen
1 review
4 helpful votes
March 2nd, 2021

They want money beg for it and when you dont give it to them they threathen you. I paid for 10 years of maintenance and hosting and my site went down after a few months and they are calling and texting 100 times a day demanding more money or they will destroy my website

Thumbnail of user nicoled399
1 review
25 helpful votes
April 18th, 2020

The website they were supposed to have made live more then 1 month ago is still not live and ano end in sight. The have the money but no or only very incompetent team to get things done. They are SUPER SLOW and very bad in executing even just rflecting super detailed feedback they cannot. TERRIBLE Do not fall for their seeling team, that's the only thing they can do and even when realising and offering them to withdraw the project from them as do not seem competent they rejected to give the money back, despite 100% money back guarantee. I will start involving my lawyer that seem to be the only way to deal with them unfortunately.

Thumbnail of user jenkinsb
1 review
5 helpful votes
January 20th, 2021

This group has taken more than 2000 dollars from for the purpose of developing and hosting an e-commerce website that they haven't done for a year now. They created some kind of demo as a means of luring my attention into believing they are working. Here's what they do:
1) They have same person who pretends to be different individuals. He will be assigned to your project and after a while, he will no longer respond to you. Whenever you call, he will feign some other voice and inform you that your project manager is sick or on some family leave. This will lead to your project being reassigned and thus causing delay. They really don't get to do the work during this process, and eventually, they'll stop talking to you all together.
2) They'll convince you to pay more money for what they will never offer which is why they have a demo to show you. In this way, they're very consistent with communication until they notice you have realized they're a fraud.
3) Names they use are:
Ian
Kevin
Josh
Allen
ETC
I wonder if this group has a physical address, but the fact the this is still having an online presence is a strong concern.
Any positive review here is a fraud. Get in mind that they do not respond to reviews like mine, which should bring to your attention what they are.
There's no need to be skeptical here, just avoid this criminal enterprise while we figure out how to legally get the off the internet.

Service
Value
Quality
Thumbnail of user lemurr
1 review
9 helpful votes
April 2nd, 2019

Unfortunately my experience with Design Eminent was less that pleasant. At every turn of the logo design project I found myself arguing for them to uphold what the package I'd signed up for included. I had to argue for them to do design revisions on a "Professional Logo Design Package" that included "unlimited reviews." They tried to up charge me every time I spoke to them. Worst of all is they did not deliver when they said they would. Three times the missed deadlines that they set. One was crucial to our project and caused big issues. I had to call and email many times to get them to actually send over the deliverables. This is just a small portion of the issues we had.

I can not recommend them to anyone.

I did give them two stars because the logo we finally ended up with was good looking, but the amount of stress that it caused getting the logo wasn't worth it. I would choose a different company next time.

Thumbnail of user ashleyc641
1 review
9 helpful votes
July 18th, 2020

My experience with this company was HORRIBLE! They are monsters! I dealt with Josh # *******304. He was trying to scam me into using their coming to pay for copy rights to my logo design. He said I had to pay an extra $500. On top of the 1200 I had already given them to make my logo with a social media package and vector files.

Long story short, it was pulling teeth to get all the documents for my logo. When I told him I had used copyright.gov to get my logo done he was shocked and said I could only do it with them.

Thumbnail of user daniellat5
1 review
0 helpful votes
July 29th, 2020

Excellent team of professionals. The entire process was easy and the timing was perfect.
Steven Clark took me under his wings and made the process so much easier. I appreciate his dedication and care.
Also thank you to the rest of the team, Danny Edwards and Asher Martin, as they work hard to make this important part of my business of quality. You guys were great!
I will definitely continue with you for the following steps of making my business great!
The Breath of Life, healing arts.

Tip for consumers:
Great people to work with. I highly recommend it.

Products used:
Full site build up and marketing and maintenance

Service
Value
Quality
Thumbnail of user coreyb196
1 review
3 helpful votes
February 13th, 2021

You have been warned! Listen to the reviews!
This is not an American company. They will hustle you. I spent over $3000. 00 with this company. Its been a horrible experience. Now I have to rebuild a new website. They tricked me. They aren't honest and upfront with their fees. My website is down and I can't even get into the admin portal. Well according to them I can't get into my website or admin portal because Wordpress has done an update and it's going to cost me over $300 for design eminent to update it for me. Here's the kicker, they will not give me my C-panel password so I can have my website moved to another hosting company, so although I own the website it's useless, I can't move it. Please listen to the negative reviews. DO NOT USE THIS COMPANY! They are some cocky MFers too! Everyone working for this company will eventually be jobless because you can't keep stealing and tricking people to operate your business... please call me at five eight 0 nine five six ninety five ninety! Let's discuss our bad experiences and see how we can get this company shut down for good!

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From the business

Company Representative

Thumbnail of user aaronh184
Aaron H.
Brand Reputation Manager
Aaron Hawke is the Business Reputation Manager at Design Eminent. His role is dedicated to ensuring that Design Eminent customers conclude their orders happy and satisfied. When he's not busy doing his hair, Aaron enjoys long walks in the park and helping make things right by customers. He is pleasant, positive and polite in online communications. He excels at ensuring that client's problems are addressed at the earliest and trying to take down any information that is adversely biased towards Design Eminent or a person. While scrolling through the reviews on any platform, expect to hear about Aaron a lot, because he is a customer's best friend.

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