Demandforce

Demandforce has been a great tool for us to be able to connect with our patients and increase number of reviews. By improving communication with patients and increasing the number of reviews, we allow ourselves to serve a greater number of patients. Senior Customer Success Manager, MaryBeth has always been extremely helpful and dedicated to serving my needs. If there was anything she was unable to answer, she always made it a top priority that I receive an answer as soon as possible.

My only negative comment that prevents me from giving the 5-star review is the "Demandforce" reviews that are supposed to be displayed on the bottom of search engine results are currently not appearing. I was told that those reviews should appear after 90 days from first review. Unfortunately, well more than 90-days since our first review, we do not see our "Demandforce" reviews in search engine displays and was told that it is due to an issue that they are currently working on.

Company has been very useful in helping with maximizing what we get out of the platform, allowing us to utilize new features which have been very beneficial. Great to work with and always available to help.

I wouldn't use this company. It's damaging my business horribly and they are refusing to let me out of my contract. DONT SIGN!
They're sending out multiple text messages with conflicting times and my customers are coming in at the wrong time. They refuse to acknowledge that this is damaging my business. My customers are furious and leaving my business angry because they get a text message from demand force at one time then come in and their appointment was 2 hours before. So they missed their appointment. Demand force said that they couldn't do anything about this, now they're refusing to let me out of my contract. So DONT SIGN With them. I have had 6months of lost revenue. They're not listening to me and refusing to see that it's really affecting my business really BAD. I have to shut it down. It's terrible.

If I am away from my business for three consecutive days I am locked out of demandforce and have to wait until the next day for customer service. Which means I cant see my appt book to alert people if something unexpected occurs and I cant meet the appt time.

If I log in on my phone- even with a saved passcode I have to input my info twice before it opens.

I pay 300.00 a month for? It's going to end in 2020. I am done. If you have time for this kind of frustration DF will serve you well.

Joel was great! Answered all my questions quickly and easily.

Whenever I have any type of problem with the software Marquis is always available to help out. We really appreciate his due diligence and assistance

I have been a DF client for a number of years and they keep getting better! I was recently Dx with COVID and had to cancel and reschedule all of our appts. With DFs two way text, email newsletters it was a breeze, I was able to sit in my bed and text all of our patients so we can come back to a full sched. Customer service is amazing, I have a dedicated rep that is a quick phone call away. Most of the time I call with a question, he will take care of the grunt work for me.

The customer service within this business is awful. We purchased an award that we had won. They mispelled our practice's name. I called DemandForce to see about getting it corrected. I spoke to Manuel. This kid was not helpful or willing to be helpful. He told me that there was nothing that could be done and then just laughed. I asked to speak with our rep and he refused to give me her phone number to call. This company won't last too much longer with the failing reviews and lack of customer help!

Their customer support is as bad as it can get. Youll wait over hour and wont get hold of somebody.
Plus their software is not up to par way better tech companies doing same thing

The optometrist office I work at uses DemandForce to communicate with patients about upcoming appointments, order status, etc. It has some degree of integration with our eHR program, which itself isn't great, so of course all those functions are pretty unreliable, and the user interface on our end is pretty difficult to navigate. I really only directly interact with DemandForce software by using their two-way texting service to communicate with patients. They have a desktop app called DemandForce Live that I have to use, since it's the only way I can, in theory, see incoming texts as they arrive. However, on seemingly random days, it will simply not display incoming texts for up to half an hour. Their web app generally has the same problem when the desktop app does. So a patient will say "I am here for my appointment," and wait for a response, and it will never come. We have permanently lost some patients because of this. Last time this happened I called tech support the next day, but they said they could do nothing about it, and refused to escalate the call, since I could not reproduce the issue there and then while on the phone with them. I guess being able to at least sometimes receive texts is good enough. It was very frustrating. Apart from that issue, the desktop app regularly crashes, closes the window as you're reading it, and requires a very unintuitive series of mouse clicks to get back to the text conversation you were reading. My limited use of their other services on the demandforce.com website would indicate they have similarly obnoxious user interfaces. I would strongly recommend against paying this tech company to use it's poorly designed software. Two stars because sometimes, their stuff does work, so it could be worse.

Tried two other systems for my veterinary hospital and still went back to DemandForce. Still the best.

We use Demandforce for two medical practices. The platform has been fantastic and easy for me, the Practice Administrator to customize as needed. I've been able to link our accounts directly to Google reviews. Patient reminders have saved our staff a lot of time. Majority of the feedback is that they appreciate the advanced, text reminders considering their appointments are scheduled a year out. Lastly, I have not had any issues with customer support. Every person I've worked with has been professional and helpful. The only issue I have ever had was our server was not syncing with the platform. We noticed it the first time; however, the second time they called me directly to fix the problem. Fantastic!

I received a call from "Raf" with demandforce. What a horribly rude man. I told him to take us off of their call list and he outright laughed at me and kept talking and laughing as he told me I was losing business by not going with demand force. I looked up reviews while he was on the phone and told him about all the horrible reviews and he still kept laughing. In my opinion he sounded almost deranged.

I have done lots of research on different companies. Demandforce had the knowledge and the best price for the service received. 1st off we signed on due to a promotional deal. This allowed our small business to try it risk free. After the 1st month, we had received 2x the business; the response from our clients was amazing. It has only gotten better since then. Our account manager Erik U. Is awesome at his job. Knowledgeable and always thinks outside the box. Not to mention he is easy to talk to doesn't make you feel like a bother. Always willing to text or email me if there is a problem. Demandforce itself is not without some flaws, but it is manageable and easy to use. We are so happy to have made the commitment to add them.

This is not a company that I recommend, our business had serious staffing issues and although we did not need there product at the timer felt pressured into trying it. When we were unable to use it we were told ok we can work with you but this is a lie, they did not work with us only cared about getting paid. Even when we cancelled it was hard and they tried to charge is more money. Stay away

The ux design is terrible, the support representatives are not properly trained and the overall design is to be found wanting. For perhaps the medical industry or autocare this system is sufficient, not for anything that requires a custom look or easy ux.

Before Demandforce, I was spending thousands of dollars on marketing and Google ads. It was hard to keep track with so many systems in place. I was using Mitchell crm before and then noticed my customers complaining that they would get phone calls and forced to give reviews. I started losing customers b/c it was something they weren't comfortable with.

Demandforce was the best cost effective choice I made that gave me the MOST bang for my buck. Easily got reviews on GOOGLE, rather than Surecritic which many individuals never even heard of. Demandforce allowed me to track all my marketing and see how it worked and who was brought in from certain efforts. Thank you Demandforce!

FELLOW DENTAL COLLEGUES

GOOD LUCK TRYING TO CANCEL DEMANDFORCE... MY EXPERIENCE IS WHEN THEY KNOW YOU WANT OUT THEY DO WHAT EVER TO KEEP CHARGING YOU. EVEN IF YOU SEND EMAIL DOCS TO DO SO THEY AGREE TO ONE THING THEN PLAY LEGAL. SO MUCH FOR A GOOD COMPANY THAT USED TO BE DENTAL AND PROF. SCENTRIC NOW JUST LIKE EVERY OTHER BIG CORP. WATCH THEY WILL SPAM TO GET RID OF HONEST REVIEW AND PERSONAL EXPERIENCES. GET REP TO PUT ALL INWRITING AND SEE IF THEY DO?

I started with Demandforce about 3 months ago, and I was a little unsure if they would be able to provide the type of results I was promised for my dental practice, but for the price it seemed worth it to try. WOW! Not only did my business grow, but I had no idea how many of my patients liked the email and text reminders. I always took the old school approach, but the response from Demandforce's communications have made my patients much more engaged. Not only have my recall efforts improved, but they actually do leave reviews like Demandforce promised! I ask all my new patients how did you hear about us, and many say that they read some really great reviews about me and decided to come in. For other pediatric dentistries, I'd highly recommend them.

For a website that "specialized in online reputation" and patient management, the level of customer service received from representatives of Demand Force was appalling. Went through the demo process, during the whole experience it was evident the only thing they cared about was your dollar. Asked repeatedly when our contract with our current provider would end and for us to send the contract over. Following the process we decided to NOT switch to Demand Force. At this news the account manager simply hung up on us. Horrible, horrible customer service. Ended up calling them back and asking to be removed completely from the database to stop all phone calls since we would NEVER switch to them following this experience. Avoid at all costs, all they care about is your dollar.

I wish I could give no stars. Regret ever using this company.
For almost a month our system has not worked properly and we have been updating them every day hoping for some progress only to be told, "Nothing I can do about it, it is out of my hands." Finally, we call because we are irate that its been a month and our system is STILL not working and want to be reimbursed because we are not getting what we are paying for and say we will take legal action.
A manager calls us back and says that because we are "threatening" them that he does not want to even try to help and credit us for the business they cost us. THEN proceeds to hang up on me, I call back my rep (both manager and rep condescending and rude) who is the only phone number I have and she immediately sends me to voicemail. Is this how you deal with your upset customer? You say "well you yelled at us so we wont help you" and then ignore them? This company and the customer service are one in the same. Complete garbage. DO NOT USE.

I was unsure if this product would really help with getting more patients in, but after working with them for 4 months I have seen a difference. We get 1-3 people from the yelp feature.

We are a dental office and have been working with Demandforce for a little over two years. Demandforce has saved a lot of staff time and money in confirmation calls, appointment reminders, filling openings in schedules, and reaching out to patients who are overdue for their appointments. We have received a lot of positive feed back from patients as well.