Dear Natalie H. ,
Thank you for your message.
Please rest assured the item is checked before it is shipped out.
As you know,we need the detail information to check the issue.
Could you please send us the detail information to this link:http://support.dealsmachine.com/?lang=en
Please rest assured we will try our best to help you after we have checked the detail information.
We very much regret for this inconvenience.
Dealsmachine Customer Service