DealDash Questions & Answers

Hi Yiri. Thanks for your question. We use SSL encryption to make sure that the transactions are 100% secure. Please let us know if there's anything else you need. We'll be happy to help.

Hi Robert. We operate on the "pay to participate/bid model" so it's required that you purchase bids in advance. This loads up your account balance. You can check out our promotional bid pack prices here: https://www.dealdash.com/buybids Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-work

Hi Peter! Thank you for the email and I apologize for any inconveniences or delays. I have reviewed your account information and can confirm that your refund has been successfully issued. Typically the processing time is no more than 3-5 business days (Weekends & Holidays don't count!), but if you have not received your refund after 5 business days I would recommend contacting your bank directly. We have Offices in both Minneapolis and a Headquarters in Helsinki Finland. Encourage you to reach out to us directly at any time. Phone: 855-455-3325 Email: support@dealdash.com Live chat available using the contact support button on the webpage Our Customer Support Team is available 24/7 to help out via phone, chat or email.

Hi Dee, Thanks for your email and I'm sorry to hear that you feel that way. I want to start this conversation by inviting you to read our audit, independently conducted by Ernst & Young: https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf Fair & Honest is a symbolic capture of DealDash's core values, these values start and end with our commitment to being humanistic. I would love to show this to you, as it seems you've had a negative experience. How can we help? Please let me know what's made you feel this way. Thank you for your continued patience.

Hi Jackie. Please give us a call on our toll-free number and we'll be glad to assist: 855 455 3325

Hi Phyllis. We list all items at the same price you will find on the brand's official website and Amazon listings. If you see an item listed cheaper, it may be a second hand one sold by an individual. If the item is listed as new, please report it to us, since we don't allow re-selling of items won on DealDash. Hope this helps. Please let me know if there anything else I can do, I´ll be happy to help.

Hi Bernardo, Thank you for your getting in touch. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let me know if there anything else I can do, I´ll be happy to help. Thanks, Adrian

Hi Terry. Thanks for writing today. I'll be happy to answer your questions. Firstly, on occasion we run special deals for "free" auction wins. During these auctions, the bidding proceeds as usual but the final auction winner will not be required to pay the final sales price. Instead the winner receives the product free of charge and only pays a $0.01 processing fee. That's why you may see gift cards going for more than what they're worth, since the winner only pays a penny! Secondly, you're right. You can choose a number of bids to book on the BidBuddy. Unfortunately, since DealDash has no control on the amount of bidders in an auction, you can't control the price those bids get you to. Hope this helps. If you need anything else, please don't hesitate to contact me! Adrian Community Manager

Hi Avis, We operate on the "pay to participate/bid model" so it's required that you purchase bids in advance. This loads up your account balance. You can check out our promotional bid pack prices here: https://www.dealdash.com/buybids Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-works.

Hi Lisa, Id be happy to explain how the website works. We operate on the "pay to participate/bid model" so it's required that you purchase bids in advance. This loads up your account balance. You can check out our promotional bid pack prices here: https://www.dealdash.com/buybids Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-works.