• Browze

Browze

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Browze has a rating of 3.09 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. Browze ranks 82nd among Marketplace sites.

  • Service
    10
  • Value
    8
  • Shipping
    9
  • Returns
    4
  • Quality
    6
See all photos
How would you rate Browze?
Top Positive Review

“Creative and Competitive”

April P.
9/30/21

Browze is an online marketplace that provides the platform for manufacturers based overseas. Product sourcing directly from suppliers allows Browze to offer competitive prices and minimal shipping fees to their customers. I've been a shopper through both the website and the iPhone application. Both platforms are easy to use and the company does an incredible job organizing and categorizing products. Products are grouped in creative and uniquely titled Collection Pages. This really makes my online shopping experience fun and provides an upfront look at how much money I'm saving. Items can be searched through the main menu as well and I often find quality products I've not seen anywhere else. The only frustrating aspect is how long it takes for items to ship but it is understandable since they are traveling a far distance. The customer service beats many marketplace companies as Browze communicates clearly and prides themselves on customer satisfaction. I see big things happening for consumers as Browze Inc continues to grow and contract with more manufacturing companies.

Top Critical Review

“No reliable delivery of products”

Hollis R.
3/12/21

I placed an order for two items over a month ago and was told today the order had been canceled. I contacted them and they said the order was canceled because the vendor did not have the items for delivery. That is the problem with "middle man" companies. They sell items they don't even have and rely on vendors to make delivery. The person I talked with was courteous, but I still don't have what I ordered and can't get it from them. Total waste of time and money!

Reviews (33)

Rating

Timeframe

Other

Thumbnail of user hollisr10
2 reviews
412 helpful votes
March 12th, 2021

I placed an order for two items over a month ago and was told today the order had been canceled. I contacted them and they said the order was canceled because the vendor did not have the items for delivery. That is the problem with "middle man" companies. They sell items they don't even have and rely on vendors to make delivery. The person I talked with was courteous, but I still don't have what I ordered and can't get it from them. Total waste of time and money!

Service
Value
Thumbnail of user aprilp262
1 review
0 helpful votes
September 30th, 2021
Verified purchase

Browze is an online marketplace that provides the platform for manufacturers based overseas. Product sourcing directly from suppliers allows Browze to offer competitive prices and minimal shipping fees to their customers.
I've been a shopper through both the website and the iPhone application. Both platforms are easy to use and the company does an incredible job organizing and categorizing products. Products are grouped in creative and uniquely titled Collection Pages. This really makes my online shopping experience fun and provides an upfront look at how much money I'm saving. Items can be searched through the main menu as well and I often find quality products I've not seen anywhere else.
The only frustrating aspect is how long it takes for items to ship but it is understandable since they are traveling a far distance. The customer service beats many marketplace companies as Browze communicates clearly and prides themselves on customer satisfaction.
I see big things happening for consumers as Browze Inc continues to grow and contract with more manufacturing companies.

Tip for consumers:
Definitely start looking at the collections and don’t worry about comparing prices because they really can’t be beat.

Products used:
I’ve purchased craft products, children’s items, beach supplies and bathroom decor to name a few.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariah1372
2 reviews
3 helpful votes
March 3rd, 2022

I ordered a white seat cover for a wedding. It arrived and to my surprise it was yellow not white so I ran around like a crazy person until I found one. What a waste of my money, you got me once! It looks lighter than it really is in the photo.

Products used:
None I only ordered the cover

Service
Value
Shipping
Quality
Thumbnail of user renas23
1 review
15 helpful votes
July 22nd, 2020

Order wooden stubborn man in Nov. 2019, not at all satisfied with the product have email the company several times with request to return and get A refund but the still haven't responded.

Tip for consumers:
Do not !!!!!!!!!!!

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user luisa393
1 review
14 helpful votes
August 7th, 2020

Excellent bargains and great shipping service. Have found great items and fast payment methods... one of the best online buy sight. Sincerely, Luis Aguilar

Thumbnail of user debbiem1559
2 reviews
2 helpful votes
October 3rd, 2022

Ordered a spoon that says I love you more months ago and still don't have it. Very disappointed and can't find where to see my order

Thumbnail of user duanel118
1 review
3 helpful votes
December 1st, 2022

This was my response after learning that even though my orders have been charged to my Pay Pal and Capital One I have received and can not seem to find my order at their website. "Just so we are clear this is even more upsetting. You've now sent me an email with a link that doesn't exist andI have still not received any form of verification that allows me to track or have any faith this is not a fraud situation. Very unfortunate as I was truly interested in your products. I am perplexed and will decide before the end of business today whether to cancel these orders or not." So I would suggest proceeding with caution. I do feel the need to update this review by adding that I have received an email update from a real person with an apology and the promise of delivery specifically mentioning the legitimacy of their company. I would still suggest caution until I receive a receipt or my products though.
D Ling.

Service
Shipping
Thumbnail of user toddm387
2 reviews
13 helpful votes
July 4th, 2020

Nice heavy. Took awhile to get here but I am satisfied with the item. Will be doing more business with this seller.

Thumbnail of user beverlye64
1 review
2 helpful votes
July 9th, 2020

Double sided tape. This tape took a very long time t get. Much longer than promised. Tape is OK. Works great.

Tip for consumers:
Allow lots of time for delivery

Products used:
Double sided tape.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bonitac27
1 review
17 helpful votes
July 11th, 2020

I bought this little selfie mirror from Browze. This little mirror is awesome. I'm not a big selfie person but the ad had peeked my interest, so I bought one. Well to my surprise it is a fantastic little mirror and I will be using it for my makeup and selfies. I also bought a desk organizer from Browze too. I have a small laptop desk and wanted some small but good to organize my items. Well Browze didn't disappoint me the organizer is small but all so cute. Both items came in about 2 weeks but both were well worth the wait. I will definitely be shopping again on Browze.

Thumbnail of user antoinettea39
1 review
4 helpful votes
August 5th, 2020

Love it. Both my niece and I are Halloween/Day of The Dead fanatics and this item fits in perfectly with our decor, both indoor and out. Great customer service and item was received in a very short time.

Thumbnail of user pamelah1931
1 review
1 helpful vote
December 29th, 2022
Verified purchase

I saw an item on Facebook and, with covid, have become quite comfortable with online shopping, so I know what to expect when a company provides what I've ordered in a reasonable amount of time and provides good customer service. I'd never seen these iced tea spoons with Love You More and hearts on it before. It was perfect for my family and I had to have it for everyone, believing it would arrive by Christmas. I ordered 17 of them on December 9th and was so excited. They were tracked until December 17. Then it stopped being tracked. December 19-20, I contacted Browze because I was concerned it would not arrive on time. They could not update me and told me to just keep checking back. They arrived today. December 29. Now I get to deliver them all over hill and dale. I will not order from Browze again. Their tracking is faulty. Their customer service people are inadequate.

Tip for consumers:
IF you MUST use this site, give then a LOT of time for shipping and don't let them tell you to just keep checking back.

Service
Value
Shipping
Quality
Thumbnail of user keturahh2
1 review
2 helpful votes
December 28th, 2022

I ordered a Christmas gift for my husband. Never received it. Emailed cs and they said it was picked up. I told them no never got it. And now complete silence on their end. They won't respond back.

Tip for consumers:
Don't use it

Products used:
Cardinal on a white tree limb ornament

Service
Shipping
Thumbnail of user dianec288
2 reviews
2 helpful votes
January 24th, 2023

I wish I had never ordered from this company! The merchandise is junk! I want to try to call them but I'm sure by other reviews I won't get through! The pictures they show you online are so much different than what you really get! Horrible quality! I ordered nine items! Out of the nine items there was only one that is presentable to give as a gift, a large heart with a red cardinal that says I am with you always! That was the only decent item in the whole package! I had to give the money for a year as they said the items were expensive, so you had to pay $20 for the year to get a good deal! This was a waste of money also and they better not take the money next year for same off my credit card or i will be calling the Better Business Bureau! I don't know how this company stays in business! Where is their conscience selling products like this!? I'd like to return all of it but I'm not paying for shipping going back!

Tip for consumers:
Only one item out of nine is presentable to give us a gift! The other eight belong in the garbage!

Products used:
One I will use

Thumbnail of user patrician472
2 reviews
12 helpful votes
August 17th, 2020

Unreal. It'll hold a laptop, tablet, phone, book. And about anything else one can think of. So versatile. Amazing.

Thumbnail of user kathleenm2369
1 review
1 helpful vote
December 29th, 2022

I only received two items out of six. I want a refund or my products who do I contact. Product I received is very good quality but I want the rest I paid for.

Thumbnail of user merlinm24
1 review
24 helpful votes
March 9th, 2019

Stuff is pretty much as advertised, and a reasonable bargain. It does take forever to arrive - as it comes from China. And FORGET ABOUT Communicating with them. There is NO Phone, and messages to *******@browze just BOUNCE. They refuse to discuss complaints or returns with customers. If you get a damaged or defective item - sux to be you. 2 stars due to their abominable customer support.

Thumbnail of user charliet65
1 review
15 helpful votes
June 25th, 2020

Delivery time was within estimated arrival. Product arrived in good condition. Everything went smoothly. Would buy again. Great prices

Thumbnail of user bobk640
1 review
2 helpful votes
February 21st, 2022

I ordered a bagel cutter and they sent me a very cheap collaspable cloths hamper. I been emailing back and forth and they keep saying its under review i even sent a picture. I would never reccomend this place tu anyone its a rip off

Tip for consumers:
do NOT order from browze

Products used:
didnt get what i ordered

Service
Value
Shipping
Thumbnail of user colaner
3 reviews
1 helpful vote
July 9th, 2020

My product came just one day after the expected arrival date and the 4th of July may have been the reason.

Thumbnail of user catherinec458
1 review
12 helpful votes
August 13th, 2020

Descriptions are accurate and give plenty of information for making a decision to buy shopping is easy will buy from brows again and again

Thumbnail of user brendap741
1 review
3 helpful votes
March 21st, 2021

HORRIBLE - ONCE CUSTOMER SERVICE DOES GET BACK TO YOU, THEY ARE ABSOLUTELY USELESS - AND THEN YOU'LL GET AN EMAIL SAYING THEY ARE CLOSING THE TICKET

Thumbnail of user galaf
1 review
2 helpful votes
July 27th, 2018

Do yourself a favor and stay clear of this company. They sell inferior products and do not even send you everything to make product work nor will they replace it. Wish I had researched them better.

Thumbnail of user ashleynb
1 review
16 helpful votes
January 12th, 2019

I bought a hydroflask, thinking it was real. I looked at the package, and it was from this unpronouncable place, but I didn't really pay attentiom to it. I had to find out from a friend that it was indeed a fake hydroflask.

Tip for consumers:
Please don't buy anything from this website, they are a scam and it took weeks for me to get my product

Service
Value
Shipping
Returns
Quality
Thumbnail of user vinays4
18 reviews
55 helpful votes
December 17th, 2016

I am indebted to this Site and the posting I did and many other, that my order was expedited, and from now its my personal and sincere advise for the rest of the contributors to refrain buying from these Chines Companies whoes sellers have no scruples and are uneducated to respond in proper fashion. Simlar to Ali-Baba (forty Thieves). Order small ticketed Item so ther will be no regrets and still you guys will make money and your customers will not be stressed out! Very Sad and Pathetic Service.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

A global and personalized discovery marketplace.

How do I know I can trust these reviews about Browze?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Browze?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business