Craftsy

I purchased a membership hoping I'd have access to videos and crafts but I still have to pay for most projects. Not worth it in my opinion.

Was just charged over $100 for a premium membership which I had no recollection of signing up for. Immediately reached out to Craftsy to request a refund, within the same day of the charge, in fact it is still sitting in "activity today" on my checking account. Was told that their policy is for no refunds. I think that is terrible customer service. I could understand if a month or even a week went by, but this is same day. Ridiculous!

I sent this today. I have tried to call but your voice mail states your hours and you are not answering during your open hours. Your voice mail ends with a message to call you back during open hours. Your chat function says you are closed. Have you gone out of business?
I have read the reviews on line and you get one star for customer service. I need help! I paid for lifetime access during your original opening as Craftsy and I can not access my content on my phone or tablet. It says I am not a current member. Please fix this.

I get a daily email regarding their great sales on fabric precuts for quilting. You get what you see in a timely fashion. Once I did not receive my order, and they immediately sent out a new order. I just wish they would have a way to combine shipping on orders, hence the 4 stars.

I am still in my trial of a week, but I have been looking around a bit, watching some videos. Most of it is mainly for beginners, and I really miss all kinds of other craftsy or art stuff, like book binding, pottery, and printing. So, for me, probably not so workable. More a video version of Pinterest. But I like how friendly it looks.

Horrible customer service! I paid less than $10 for my first year, then BAM! $212.43 charged and NO REFUND for a service I don't use. Beware!

I see all these reviews saying the same thing. They took our $ and won't return tho we're sure we cancelled.
Update: PayPal cancelled the payment since it was still pending! Phew!
Still going to fight them for future victims

I joined this website for a trial costing $2 or so. After seeing how little content there was and the poor quality of content, I decided to cancel my membership. Today I see in my bank statement I have been charged $138 by Craftsy. I called customer service and they refuse to refund me and insist I never cancelled. I went to the website and was baffled when it showed me as having a premium account when I remember 100% cancelling. Now when I call customer service I get a different company and when I try to cancel my membership again it says error. I am contesting the charge with my bank and urge everyone to avoid this company.

I was charged over $100 for a membership I never signed up for. I charged with a trip who just kept regurgitating the same thing. I requested my concern be escalated and the "manager" with whom I chatted was rude and unhelpful.
I was told they would put a $100 digital credit on my account, which is virtually worthless since I've never used the service.

Got charged for a subscription I had no idea I had. Finally got ahold of the company and they refuse even a partial refund for a year subscription I canceled within a month. I never wanted this and now they got 2 years payments since the first one last year slipped my notice. AWFUL CUSTOMER SERVICE. AWFUL

Craftsy did an unauthorized charge on my bank account a day ago. I contacted them to get it corrected and refunded and they refused. I did not purchase anything and it is clearly unauthorized. I have disputed the charge with my bank and canceled my account with Craftsy. They nothing but a shady and crooked company. Steer clear of them!

My sister-in-law died. I am executor of her will, I saw this charge on her card for 97.00 as pending. I called to immediately cancel and checked the website, and sighed with relief as the renewal was not due for 5 days. But when I called customer service they said, they do automatic billing 10 days before due and once the ten days prior is reached they have a no refund policy. I explained she was deceased, I had the death certificate, and I did not know about this until I saw the pending charge. Customer service said, sorry...no refunds. I said but it is not due for another five days and she never used the service last year, and they replied sorry, no refunds. I said, so you mean if the person dies, you still charge. They said, no refunds regardless. As a carrot, the representative told me they would not charge her for future years after this one. I said, do you not understand she is deceased. The representative said, I am sorry for your loss but I cannot help you as we have a no refund policy. Amazing... talk about compassion.

I was auto-charged to renew a premium membership that doesn't even start for another week. I cancelled but they won't issue a refund, even though the membership doesn't kick in yet.

I signed up for that cute little $1.05 trial about a year ago. I went on the website to check out what I just bought and it was WORTHLESS. Like nothing useful to me and nothing helpful at all. So I went on the website and cancelled my membership. Well all of the sudden today I got charge $107. I called to get a refund and cancel AGAIN and they said there's no record of my canceling and they have a no refund policy. It's an absolute scam because I KNOW I cancelled. They informed me that they sent a reminder email 2 months ago. After searching my email and trash folder they never sent an email. It's how they run this scam. I am now on hold with PayPal trying to dispute this.

I really love their classes. I've learned so much. It did take me a little while to understand how to use the site but now I'm a pro!

Craftsy is way over priced at $90, absolutely not worth it for me. I was not impressed by there dated content. Your membership doesn't even cover everything they offer. There are additional fees!Awful customer service as well your satisfaction is not guaranteed. Don't waste your money.

Craftsy lures people in by offering a cheap membership charge. I signed up on October 21,2023 against better judgment. Within the week, I cancelled my premium membership because I did not find anything useful on the site and it is not navigable. Craftsy did not send me a verification email that I had cancelled my membership. I have been receiving $97 charges since then for the premium membership. Their representative Joan claims there aren't any notes on my account, verifies that there hasn't been any activity on my account since October 2021, and states they do not issue refunds. Craftsy charges your account without notice. Some people claim the email they received was embedded in lots of scammy marketing emails. I did not receive any notice from Craftsy, not even in my spam or junk folders. Today, I logged into my Craftsy account to cancel the premium membership again. And again they do not send any documentation to verify that the membership is cancelled. I believe they hope people will forget that they cancelled the membership and continue charging the payment you have on file. They do not take prepaid cards for a reason. Do not give them any payment information.

Like all the customers below, they charged me $100 for the annual membership which I did not sign up. No matter what I said, they refuse to issue refund but to grant me a credit of $100 to purchase their stuff which is totally ridiculous. DO NOT SIGN UP for anything or you will regret that you did.

I got a discount on the membership. I loved the classes. But when the renewal time came I was going to cancel because I did not want to pay $99 because that a little pricey for me.So before the expiration date I decided to cancel. While I was canceling they offered me a $12 membership, great deal right? So I accepted the deal the updated my credit card info. They charged my card $99. Luckily my card blocked it and sent me a text, but now I have to wait for a new card. Customer service said they sent a email (they did not) they said they were taking the $99 the month prior a week before my expiration date from my old card I had on record. I checked my emails there was none. Now I have wait for new credit card because when I updated my card for the $12 renewal it tried to take the $99 instead. All I got was a Sorry. If you want to cancel your subscription do it at lease a month early because they are shady when it comes to the renewal.

I love the Craftsy site! I have started taking drawing and painting lessons to improve my own skills and experience. The instructors are all knowledgeable and enthusiastic about their lessons. Other students offer guidance and encouragement while you are doing your projects!
You choose the time and can review the lesson plans anytime or place. Its easy to find new projects and products on the website. They also offer discounted session and suggestions for your next project. Not only great for the beginner but an experienced artist too! :)

I signed up for craftsy a year ago for a discounted rate, I'm almost 100% sure I went and canceled it shortly after I had signed up for it because I didn't want to pay the expensive renewal fee. They charged my account yesterday and when I noticed it, I immediately sent them an email stating I had canceled it, didn't want it and couldn't afford it and asked them to cancel it and reimburse me but they would not reimburse me. A bunch of crap! My income and life situation has changed since a year ago and now I'm out $97 that was meant to go towards my bills! They didn't seem to care about that. Craftsy will never ever get my business again and I'll be sure to tell everyone I know to stay away.

I have actually had a fairly good history with the company. However, I was recently charged for an annual membership that I don't use. I did sign up for a trial at a discounted rate and ended up unable to use the site because I had a lot going on and no longer had the time available. I set it up as an autopay through PayPal, and I check in on what's coming out periodically. Craftsy was not on that list. Imagine my surprise when I wake up to a $97 charge! I reached out immediately (I had to wait until they were open, so I sent an email) and was sent the same canned message twice. They can't issue a refund because it's against their terms and policies. Then they offered a $100 credit after I'd already explained that I had no time to use their site in the first place. I was given a partial refund, which is unacceptable as I haven't even accessed any of the courses.

I am now working with PayPal and my bank to get the rest of my money back. I am incredibly angry and disappointed with the interactions and will absolutely never use their company again nor will I recommend it. Shocked at the way the company has handled this, but lesson learned.

Response from Amy (Manager at Craftsy)

Hello Brandi,

Thank you for contacting us regarding your refund for your Craftsy membership. My name is Amy and I have received your refund request. Our refund policy is that we do not issue refunds once the membership has been renewed. We also do not refund for non-usage. You are able to login to your membership account at any time and cancel the renewal before it charges. We did also send you an email reminder on 07/09/2023 to let you know that your membership would be renewing soon and how to cancel. As stated previously by Sarah, I have approved a one-time courtesy refund of $48.50, Sarah provided the digital store credit, and you have the ability to access your membership benefits until the end of your paid term.

I trust this addresses your refund concerns. Your automatic renewal is turned off and there will be no further charges.

If you have any further questions, you can reach me directly at *******206.

Sincerely,

Amy

Craftsy Manager

They absolutely do NOT value their customers! I myself am a small business owner, and even though it's not easy to refund (I've actually never had to), I would do so. I understand circumstances arise, needs change, etc. But to punish someone because they overlooked something and be completely unreasonable in addressing or dealing with it is insane. This isn't customer service, they're just wanting to keep your money. The value isn't even there. Save your money and visit Udemy, YouTube (FREE is even better!) or Creativefabrica. All of those offer classes and instruction of much better value than anything I've seen on Craftsy anyhow.

Date of experience: August 23,2023

I didn't find anything interesting and used it just once. Maybe it is due to the level of the membership (premium). I also find the membership too expensive for what it offers-120,28$! Please be careful of the terms and policies and the fact that the autorenewal is on by default! They do not refund!