• Crabtree & Evelyn

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Overview

Crabtree & Evelyn has a rating of 4 stars from 9 reviews, indicating that most customers are generally satisfied with their purchases. Crabtree & Evelyn ranks 51st among Bath & Body sites.

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How would you rate Crabtree & Evelyn?
Top Positive Review

“Sensual Aromatherapy”

Dan B.
8/9/20

I am amazed by how rich this oil is on very irritating and dry skin and always use some on back of hands before applying hand cream last thing at night. I apply the hair on my body four times a week and my feels much hydrated and way better than before.

Top Critical Review

“Frozen mess”

Jeannette K.
1/3/18

Crabtree and Evelyn ships out of Connecticut. I live in New Hampshire. I ordered on a Tuesday and the order was shipped on a Friday - before a long holiday weekend. The temperatures were sub-zero. The order arrived on a Tuesday as a big, frozen mess. The bath gels I ordered were already leaking all over the box and proceeded to split and leak all over the sink I put them in to contain the mess. I contacted customer service who replied with a lot of nonsense about how they tested the product safety when heated or frozen. Not an answer about the big, leaking mess or why they would ship in sub-zero temps when they knew the stuff would be sitting around in a warehouse for 3 days. So they aren't taking any responsibility for this mess. As a long time customer I will not be ordering from them again.

Reviews (9)

Rating

Timeframe

Other

Thumbnail of user tamikat20
Dan B.
1 review
0 helpful votes
August 9th, 2020

I am amazed by how rich this oil is on very irritating and dry skin and always use some on back of hands before applying hand cream last thing at night. I apply the hair on my body four times a week and my feels much hydrated and way better than before.

Thumbnail of user mountains1
114 reviews
242 helpful votes
October 16th, 2019

... their collections of bath products, fine foods and gift assortments were charming and authentic... reminiscent of the British apothecary.

I relied upon their Aloe Vera soaps and lotions and Raspberry tea for many years.

Then... they sold their line to the Chinese. This was a horrible corporate mistake and error in judgment. The line has lost its original charm and appeal and most of the wonderful old products are discontinued. Now when I look at the site it looks like an ad for Benneton... pushing a postmodern agenda.

I miss the old Crabtree & Evelyn... back then it was five stars... now it is just meh. I shall post an image of the wonderful old aloe vera soap.

You business schools with your MBA models, please get your acts together, really...

Thumbnail of user michellet156
12 reviews
18 helpful votes
December 21st, 2018

The Gardeners Exfoliating Soap is awesome! Such a treat to use after being out in the garden. Lovely smell and leaves skin feeling soft and clean. Love it!

Thumbnail of user kathieh33
Virginia I.
1 review
1 helpful vote
March 15th, 2020

I love the oil by these guys. I use the falling stars body and hair oil on my hair before sleep thrice a week and on my arms and legs after a warm bath. I only use very few drops on my skin and it feels very hydrated. I can fall asleep easily too. Love the product.

Thumbnail of user maryh62
47 reviews
140 helpful votes
April 16th, 2017

Most of the Crabtree and Evelyn stores near me have closed. This must be difficult for a merchant who sells their products based upon scent. If you can't walk in the store and be overwhelmed by the incredible scents, how will you know what you like? I have used certain of their products for years. I can recommend the Hand Therapy as superior for skin hydration and repair of dry, cracked skin. Also the Body Creams, and Bar Soaps. They have a large variety of scents; my favorites are the florals, especially Evelyn Rose. I have not tried ordering online so don't know how fast or expensive their shipping may be.

Thumbnail of user kathyg212
39 reviews
17 helpful votes
September 10th, 2018

This is one of the top of the line home spays and lotion and fragrance lines there is you will enjoy it all

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 18th, 2018

Great body washes and soaps that are for normal to sensitive skin. I have a few bars from this brand and they last a very long time

Thumbnail of user alysaf
9 reviews
45 helpful votes
April 4th, 2013

I really like the body soaps, shampoo, and conditioner from this site. They have products that are very moisturizing for dry hair and skin. My favorite products from this site is the jojoba oil shampoo and conditioner. I feel that this site could still be better organized to find new products that fit your specific needs.

Thumbnail of user jeannettek3
3 reviews
11 helpful votes
January 3rd, 2018

Crabtree and Evelyn ships out of Connecticut. I live in New Hampshire. I ordered on a Tuesday and the order was shipped on a Friday - before a long holiday weekend. The temperatures were sub-zero. The order arrived on a Tuesday as a big, frozen mess. The bath gels I ordered were already leaking all over the box and proceeded to split and leak all over the sink I put them in to contain the mess. I contacted customer service who replied with a lot of nonsense about how they tested the product safety when heated or frozen. Not an answer about the big, leaking mess or why they would ship in sub-zero temps when they knew the stuff would be sitting around in a warehouse for 3 days. So they aren't taking any responsibility for this mess. As a long time customer I will not be ordering from them again.

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About the business

Indulge in award winning Crabtree & Evelyn bath & body care. Exquisite hand therapy, lotion, soap, bath gels & shaving cream revive your senses. Free shipping at $75. Crabtree & Evelyn since 1972.

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4.0
9 reviews
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