I signed up for one month subscription, but got charged for another month that I didn't authorize.

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I signed up for one month subscription, but got charged for another month that I didn't authorize.

asked by Danielle M. on 1/2/20

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Marie S. [CoParents.com Rep] · Answer 1 · 2020-01-06T12:16Z

Marie S. [CoParents.com Rep]

on 1/6/20

Hello,
You can read again Terms and Conditions of Service:
https://www.coparents.com/terms-of-use.html
As well as the help page:
https://www.coparents.com/help.php

You signed a subscription on Paypal with automatic renewal.

Log on PayPal to disable the automatic renewal of your membership.
https://www.paypal.com/cgi-bin/webscr?cmd=_subscr-find&alias=paypal@coparents.com

Best regards,
The CoParents.com team
www.CoParents.com

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Jen W. · Answer 2 · 2020-11-15T03:49Z

Jen W.

on 11/15/20

Perhaps the site needs to add in clearer language to specify that you are signing up for a subscription services (monthly, quarterly or 6-mothly service).

Or alternatively sell packages at do not automatically renew.

Seems a few people get caught out by being unclear around this situation. However, this does not make it a scam site.

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I signed up for one month subscription, but got charged for another month that I didn't authorize.

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