• Comfyfree

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Overview

Comfyfree has a rating of 1.06 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Comfyfree most frequently mention customer service, poor quality, and wrong size problems. Comfyfree ranks 2350th among Women's Clothing sites.

  • Service
    7
  • Value
    5
  • Shipping
    6
  • Returns
    6
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
33
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have been waiting for the top I ordered for 2 months and they now say it is not even made.
  • Part 1 -I spent $106 for 3 items on 3 Sept and after 60 days they had not arrived and I started to complain.
How would you rate Comfyfree?
Top Positive Review

“Robbers!”

Susan L.
1/6/20

I ordered a sweater from them Nov. 5, after SEVERAL emails, the last one I said I was going to turn the case over to Paypal. I received the item, it's a PICTURE of a sweater design printed on fleece! The website is gone. Scam! Robbers!

Top Critical Review

“Bloody awful products”

Tracey H.
10/1/20

Bloody awful products. The garments are NOTHING like the beautiful pictures. After being offered up to 25% refund and keep these flammable nasties, I returned the cardboard boots and "cotton" (read flimsy cheap polyester lining printed material) cowboy shirt. I kept the cardigan out of sheer frustration - it is a far cry from the pretty one in the photo. It cost me A$55 in postage because they don't combine, and then A$38 to send the stuff back. RIP OFF!

Reviews (133)

Rating

Timeframe

Other

Reviews that mention popular keywords

2 months (9) 3 items (5) order (92) customer service (8) 4 items (4) 2 dresses (4) this company (18) paypal (16) 4 months (4) return label (2)
Thumbnail of user kimb2627
1 review
0 helpful votes
February 9th, 2024

I ordered when I went to pay my card was charged for alot more than I orderedI called immediately and was told I couldn't cancel my order. When it came I put return to sender and I contacted them with a tracking number. They said it would be 30 days to get my refund. 30 days came and went and I tried to reach them again with no response. I filed through PayPal and got some of my money back but they have kept around50.00. Bad business. Never again!

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user traceyh191
3 reviews
80 helpful votes
October 1st, 2020

Bloody awful products. The garments are NOTHING like the beautiful pictures. After being offered up to 25% refund and keep these flammable nasties, I returned the cardboard boots and "cotton" (read flimsy cheap polyester lining printed material) cowboy shirt. I kept the cardigan out of sheer frustration - it is a far cry from the pretty one in the photo. It cost me A$55 in postage because they don't combine, and then A$38 to send the stuff back. RIP OFF!

Thumbnail of user amberb265
1 review
10 helpful votes
January 20th, 2020

I ordered 3 items that I was going to use as a base for different outfits one of which was a costume. The ankle length green dress with embroidery turned out to be a black long sleeve short linen shift.
Took 4 months for me to receive the items and they were either not what I had ordered or so poorly made that they were falling apart. Tried to contact customer service to return but the contact information is defunct. Do not waste your time or money on ANYTHING from this site.

Thumbnail of user daniellet153
1 review
9 helpful votes
January 29th, 2020

Do not order from this COMPANY! It takes forever and its very poor quality and cheap material. Nothing like the photo. It took almost two months to arrive and it was the wrong merchandise. I ordered a dark brown XL button down sweater. The information written on the package was in Chinese (Mandarin) i could not believe it. I had no idea I was ordering merchandise from overseas and it takes a long time because it has to go through Customs. Returning it will probably turn into another nightmare.

Thumbnail of user debbyg22
1 review
8 helpful votes
February 20th, 2020

They sell in English and if they answer it is in Chinese or some other language. I got it translated, which said: Mailbox full. I filed a complaint through PayPal. I'm getting the run around here. The merchant finally responded to PayPal with made up shipping numbers. Then they asked me to drop the complaint. Then the net response was a offer of $6 refund instead of $67 refund that I am due. Still PayPal charge is under review.

Thumbnail of user kj387
1 review
0 helpful votes
December 13th, 2020

Supposedly 100% linen and wool is cheap polyester plastic and terribly made.
Website no longer exists. Nowhere to even return it.
Fb should not host scam ads.

Thumbnail of user valerief101
1 review
13 helpful votes
December 17th, 2019

I ordered two items on 12/10/19 and contacted them the next day requesting order cancellation and refund. I've had the same laughable but maddening experience as everyone else. I did file a dispute with my bank but that has to go through Visa and can take up to 90 days. If any package arrives, I will return to sender. I feel so stupid for falling for this scam. That's what I get for trusting anything from Facebook. Lesson learned.

Thumbnail of user elmoq3
1 review
8 helpful votes
December 27th, 2019

We should all work together to put these scammers to misery. These kind of people shouldn't have room to do business in the U.S.

Thumbnail of user pamb438
1 review
8 helpful votes
January 12th, 2020

I ordered 4 items on 9/2/19. I received 1 dress after 2 months & numerous emails. The quality of the fabric and sewing was horrible. The fit on the top of the dress was for someone without breasts. I wanted to send it back for a refund but it would have cost $82 to ship it back & the dress was only $16 to start with. 3 Other items have never been received. They send you these tracking #s, and it seems that 1 item arrived in Texas. I am 2000 miles away from there. Now the site no longer exists.

Thumbnail of user colleenm193
2 reviews
5 helpful votes
January 5th, 2020

No refund/return! They sent a grey camo coat, red was ordered, 16 days after ordered. 3 items were ordered, still havent received the 3rd item, one month later. The 2nd item, a cardigan, is sub-par. Broken English emails, and responses in their text, tells the whole story. They wanted me to send pics of the coat "outside in daylight". Like the coat would change color? But i complied. THEN they told me no refund, exchange only, and i would have to pay for the return postage! I will never do on-line ordering again, without checking where the merchandise is being mailed FROM. POOR quality, and even worse customer service.

Tip for consumers:
DO NOT ORDER FROM THIS COMPANY, unless you dont mind wasting your time and money. Better quality and service at local salvation army store!

Products used:
None. And really, they dont even deserve one star.

Thumbnail of user helenf243
2 reviews
17 helpful votes
November 17th, 2019

Total scam. I spent over $100 for 5 items. Only 4 arrived & they were all absolutely unwearable. One even had holes at neckline, Hems were unfinished, fabric quality was dreadful. Unfulfilled promises went on & on for 4 months. Request for full refund of course was ignored.

Thumbnail of user janetk366
1 review
8 helpful votes
January 24th, 2020

Ordered 4 items on October and just arrived January 22. These are the cheapest made, ugliest pieces of clothing I have ever seen. One of the items wasn't even what I ordered. This is a SCAM company and apparently you can never get your money back. I would even hesitate to donate this clothing to charity as it is such poor quality. Live and learn, this is a big RIP OFF - BEWARE!

Thumbnail of user marciar60
3 reviews
0 helpful votes
October 22nd, 2020

Unfortunately the support service of this company didn't help at all in any thing. We have changed many emails. Made me loose time and money. I ordered many products and received almost all of them wrong and the company didn't do any thing abut it but beg ME to accept whatever came. I have never seen such a terrible way to treat a client. The products are different from the pictures and the quality questionable. I don't recommend buying there if you don't want to loose your money.

Thumbnail of user kimp829
1 review
0 helpful votes
March 10th, 2022

Do not buy from this company!

I ordered 3 tights from Ticktoc and was very excited. I understood the long wait time and I was ok with this. I tracked the shipment often. And the closer it came the more excited I got. I had them shipped to the office since I am the only one here and I could not wait till I got home. The mailman handed me the mail every day and we were both looking for it after they said it was delivered. To no avail. It was never delivered and when I had contacted customer service numerous times. I was told to contact my local post office, over and over again. I was able to contact my credit card company and get my money back. But I really wanted the tights I ordered. I am very upset because I was really looking forward to these. Luckily they are not the only game in town and I was able to find simular items, Cheaper.

Tip for consumers:
Find simular items on Amazon or Etsy

Products used:
I did not use because they were not delivered.
3 pairs of tights with fabric inside to help with warmth.

Service
Shipping
Returns
Thumbnail of user donnaa501
1 review
1 helpful vote
August 17th, 2020

Please do not buy ANYTHING from this so-called company. I have never seen so many VERY negative remarks in my life! I was unable to write my order #-screen disappeared forever! Call your credit card co ASAP if purchase was made for investigation. Check out company! It's horrible!

Tip for consumers:
Just STAY AWAY from them! They are REALLY BAD NEWS. People didn't get the item purchased or, poor quality. No customer service, no working phone #, no refunds! Look up comfrys.com. check reviews.

Products used:
None

Service
Thumbnail of user alisonp86
1 review
8 helpful votes
January 1st, 2020

Do not order from this company. They know how to work PayPal! I placed an order in November and never heard anything. I started to check the reviews and found many negative reviews. I contacted PayPal and opened a dispute. PayPal denied my dispute because Comfyfree provided them with partial shipment tracking numbers which were not tracking numbers from the usps, ups or fedex. They did send me one dress that is awful and not one that I ordered but a cheap mess. Shame on PayPal for letting this company continue to work with them. They got me for 130.00!

Tip for consumers:
Do not use!

Products used:
I did not use any products. They sent me a cheap black dress instead of what I ordered.

Thumbnail of user libbyh14
1 review
20 helpful votes
October 13th, 2019

Ordered 15 August, still haven't got anything. Absolute rip off - thieves! They just keep fobbing me off - we'll send it in 5 to 10 days but it never arrives.

Am going to put in a complaint with the China Consumers Association
*******@cca.org.cn

Thumbnail of user debbiee111
1 review
7 helpful votes
March 20th, 2020

The cloths look beautiful in the ad. It takes months to get anything and it's the wrong items. I tried to cancel my order not 5 minutes after placing and it would not let me, so I sent a letter to cancel and nothing. I have sent them emails no respond. The items you do get are very poor quality and poorly made and never what pictured. Wished I would have never ordered.

Thumbnail of user melissah362
1 review
27 helpful votes
October 16th, 2019

The clothes look amazing in the photos. High quality fabrics, beautiful patterns. Not so! I ordered 7 items in July ttl $217. They sent 3 of the 7 items after I threatened to o
File a PayPal claim. Comfy Free said they would get the order out right away and I told them to keep it and to refund me. They sent it anyway more than another month later. Horrible quality. The return address was in Japanese or Chinese so I can't return it and actually I refuse to pay to return it to Asia. Going through with my PayPal claim.

Thumbnail of user janej186
1 review
6 helpful votes
January 23rd, 2020

Waited 6 months, sent wrong size, and wrong blouses! This is NOT a reputable company, nice clothing style, NO delivery to USA! Horrible communication and just A-minus on friendliness! Don't buy from them!

Thumbnail of user hollys251
2 reviews
8 helpful votes
January 14th, 2020

Ordered in November. Have not received. No company info on confirmation e-mail. Now, the website is gone. I wonder how much of our money the sick thieves got away with?

Thumbnail of user karenb1205
1 review
12 helpful votes
December 10th, 2019

I ordered a holiday dress that was gorgeous. It was one of the prettiest dresses I had ever seen, and so me. The delivery was really slow, but it did arrive yesterday. It looks nothing like what I ordered--A piece of $#*! cheap clothing. My bank is starting a charge back because I am really angry about this. I will never order anything online again without reading the reviews. No point in returning it back to china--into the goodwill bag it will go.

Thumbnail of user pernellf
1 review
5 helpful votes
February 2nd, 2020

Took my money but never received any merchandise. Try multiple times to contact but to ko avail. One big scam operation!

Thumbnail of user deniseb707
2 reviews
4 helpful votes
July 13th, 2020

I purchased 2 dresses. Sizing completely wrong. Tiny! One dress was damaged and had marks on it. I asked to exchange and was advised they wont take my return. Suggested I give the dresses to friends or try and wear them? $6 voucher offered for future purchases. DO NOT BUY from this company.

Thumbnail of user virginiat187
2 reviews
1 helpful vote
September 2nd, 2020

DO NOT ORDER THESE ARE THIEVES. 'TEE SHIRT' IS MADE OF SHEER SLEEZY POLYESTER POORLY MADE SIZES ARE ILL FITTING, NOTHING FITS, FIVE PIECES, I'M OUT 100 DOLLARS! AFTER WAITING 4 MONTHS. NOW THEY DO NOT REPLY FOR REFUND OR EXCHANGES. *(FIVE TRIES) PAYPAL DOES NOT GET INVOLVED. HOW ARE THEY ALLOWED TO STILL BE ADVERTISING AND TAKING ORDERS? WHERE'S THE FRAUD DEPARTMENT? THIS IS AWFUL WHAT A SCAM.

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