• Collage

Collage

Overview

Collage has a rating of 4.42 stars from 1,261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Collage most frequently mention customer service, photo blanket, and christmas gift. Collage ranks 2nd among Photo Printing sites.

  • Service
    233
  • Value
    229
  • Shipping
    227
  • Returns
    93
  • Quality
    214

Proactively asks for customer feedback

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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212
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What reviewers want you to know

Positive highlights

  • This will be a Christmas gift and I'm sure we'll need lots of tissue when it's opened...
  • I would recommend this company to anyone who needs a photo book!

Critical highlights

  • I don't care how good customer service is, if their software loses all your work, it sucks!
  • Ordered a photo blanket for xmas and received the wrong blanket with someone else's family pics.
How would you rate Collage?
Top Positive Review

“Too Notch”

justen s.
9/28/22

I have experienced the way business should be done by all companies! Unique ways of capturing memories, A user friendly website, I received exactly what I ordered, affordable, excellent customer service! I have only used Collage for three orders and on the third there was a mistake made and not caught until after it was shipped they helped me make it right and then some! I am a customer for life, and would recommend their services to anyone! Please don't ever change!

Top Critical Review

“Hurt”

Asia E.
7/18/20

I will never purchase from here again. This photo means so much to me. I can't believe they would even send me a blanket that looks nothing like the picture. My brother's eyes are blacks out. U can barely see our faces. The quality is poor and the blanket is not clear at all. My brother was murdered by a stranger. Police say wrong place wrong time. This collage meant everything to me. I waited anxiously for it. Only to be hurt and disappointed.

Reviews (1,261)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (524) christmas gift (60) photo book (57) fleece blanket (56) collage blanket (26) photo blanket (105)
Thumbnail of user justens2
2 reviews
0 helpful votes
September 28th, 2022
Verified purchase

I have experienced the way business should be done by all companies! Unique ways of capturing memories, A user friendly website, I received exactly what I ordered, affordable, excellent customer service! I have only used Collage for three orders and on the third there was a mistake made and not caught until after it was shipped they helped me make it right and then some! I am a customer for life, and would recommend their services to anyone! Please don't ever change!

Products used:
Blanket, pillow, photo album

Service
Value
Shipping
Returns
Quality
Thumbnail of user lydiav41
1 review
0 helpful votes
May 11th, 2022
Verified purchase

I've used this company twice and both time they left me speechless! The first time I ordered a blanket for my friend for her birthday she absolutely loved it the size was really bigger than expected and the softness was perfect. The second time I ordered a book for myself of my kids. I didn't expect a hardcover and my babies on the front made me cry. It was very easy to navigate and change pictures. I'm already planning on making books for my family and friends! They completely won me over!

Tip for consumers:
Definitely the perfect gift! The price is worth it!

Products used:
Blanket and book

Service
Value
Shipping
Returns
Quality
Thumbnail of user crystalu17
2 reviews
0 helpful votes
February 11th, 2021

Well I'll start by saying I made the order it actually shipped quickly, I was extremely excited but I never got it, the carrier said lost but I emailed and got a response really fast the apologized over and over and they refunded my order completely I actually ordered again recently hopefully the carrier got it together some don't realize it's not the merchant it's the carrier ups fedex ect but I'm excited

Thumbnail of user virginiab980
1 review
0 helpful votes
June 18th, 2022

I first ordered a puzzle for my 87 yr old mom. Used a picture of her and my sisters little dogs. She absolutely loved it. And for Father's day I had a fleece lap blanket with a picture of just their little chihuahua Suki. My Dad has Alzheimers, parkinsons and multiple myeloma at age 88. Mom said he cried when he opened it. He will be going into care facility soon as his mobility is bad. Now he can take Suki with him. Best place to get one of a kind gifts. Easy to do website. I love this place.

Thumbnail of user arthurf188
1 review
0 helpful votes
June 10th, 2022

I have used this site many times and have always gotten A-one quality and results. Customer service is the best I've ever seen - helpful beyond belief and professional, polite, understanding and knowledgeable. Word limit prevents me from raving about Collage.com but check them out and view some of their work. I started off lost, but they helped me create many wonderful things for my family and friends. It can be fun once you get into it! Below are my photos I uploaded- they came out perfect on masks, bags, pillows, magnets and especially beautiful blankets and throws.

Thumbnail of user toubyq
1 review
0 helpful votes
June 8th, 2022
Verified purchase

I'm really happy with Collage! They're Fast and Pro! Thanks for your determination and your high-quality service which I recommend to everyone who wants to be treated as a valued customer.
The staff is respectful and deliver great customer service.
Every time I have a serious project, I will always come to COLLAGE. Keep it up! Excellent.

Tip for consumers:
Make sure you have good quality images(photos) because Collage's final service is just amazing with a prior good quality image.
I really recommend it.

Products used:
Wall Mount 36×45 Canvas
Wall Mount 24×24 Canvas
Hardcover 11.5×8.5 Book

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesg465
1 review
18 helpful votes
April 14th, 2020

My order was a family portrait book, 12" x 12" 20 pages, hard cover, 5 copies. The book quality was great. My gripe is the shipping charge is a rip off. The 5 copies as packaged weighed 7#, and USPS media rate for this package is $6. Collage.com's shipping charge was $55. Yes I knew the rate when I placed the order, but with my investment of time in laying the book out I decided to bite the bullet and proceed. But I will never order from Collage.com again.

Tip for consumers:
Photo books are aggressively priced... They make it up in SPADES on the shipping. Check out your shipping charges before you invest hours in laying out your photo books.

Products used:
12" X 12" PHOTO BOOK, 5 COPIES. NOT A TRIVIAL ORDER. (~$150)

Service
Value
Shipping
Quality
Thumbnail of user sylviag165
11 reviews
9 helpful votes
July 24th, 2022
Verified purchase

Unhappy with my long-time resource for creating greeting cards from my bird photos; I tried Collage for a few images. Though the site offers many options in designs and colors, their customer service agents are very limited in design assistance. When I ran into problems multiple times in creating a border around an image on the front of the card; customer service was of little help. I doubt I will use this site again to create cards. But I did order a poster collage of several of my bird images and I am pleased with the results. The collage was easy to create and no doubt as their name implies, collages, not cards, are their forte.

Tip for consumers:
Disappointing site for individual cards but good for traditional collages.

Products used:
Poster Collage.

Thumbnail of user lauries562
1 review
0 helpful votes
February 5th, 2022

I have been looking for a custom bag which was not canvas for work. Collage had so many creative options and I was able to put a lot of pictures of my kids and dog on it which I loved! I broke out in tears to see how beautiful and colorful it was. It was the perfect size and I loved that it displayed it on both sides of the bag. I 100% will order again from Collage and will def order gifts from this store and highly recommend. I am so excited to show off my bag at work!

Products used:
Bag, mask

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryt2036
1 review
1 helpful vote
May 14th, 2022

I have purchased many blankets, pillows and canvases from Collage. All have been expertly done and appreciated by those who received them. The old pictures I submitted turned out better than the originals. Their customer service is excellent, far better than most. I highly recommend this company/website.

Tip for consumers:
Read my review.

Products used:
All of them

Service
Value
Shipping
Quality
Thumbnail of user stevenc708
1 review
2 helpful votes
December 31st, 2019

I purchased the iPhone 11 pro custom phone case from them a few weeks before Christmas for my wife. It came quickly and was not damaged. However, the image on the case was total garbage. It was WAY darker than the original, blown out and pixelated. The website does not support uploading a large uncompressed raw file which does not help with their terrible print job. It really feels like they printed the case using an at home printer.

Stay clear, just use shutterfly.com.

Thumbnail of user hollyh256
1 review
2 helpful votes
February 9th, 2020

I had some issues with a puzzle ordered from here where it did not match the description. When I emailed them about it they were really good about replacing the puzzle and yet the puzzle still did not match the description and this happened three times. All three times the puzzle was not what it should have been and several of the pieces were not cut clear through. The customer service people were very nice and friendly and tried to help out as much as they could, but I would never get another puzzle from here.

Thumbnail of user sarak351
1 review
0 helpful votes
August 28th, 2021

Thank u so much for my custom blanket! My mom is going to love it! We used to play the game "Draw Something", and she doesn't know I saved all our drawings back and forth! She's going to be so surprised! I'm so happy with my purchase, great soft warm quality too! Will definitely make future purchases, now my new go too! And I'll definitely recommend y'all. God bless. Thanks again!

Thumbnail of user susanr2649
2 reviews
0 helpful votes
April 15th, 2022
Verified purchase

I was pleasantly surprised with the products that I received I ordered the blanket and I also ordered the mug I was impressed at how well the pictures turned out. Everyone that I showed it to just fell in love with it. I will definitely buy from here again. Thank you for such a great job. I wish I would have taken a picture of the actual product but unfortunately I sent it to Georgia as a birthday gift. For my mother. But I had it sent here to me in Florida because I wanted to see how it turned out before I sent it to her.

Tip for consumers:
The only tip I can give you is that you will be surprised because it actually turns out better than expected.

Products used:
Blanket. Coffee mug. Personalized.

Thumbnail of user patrycjaj2
1 review
1 helpful vote
June 22nd, 2021

I used many different companies for photo books over many years (Costco/Shutterfly/Google). There was always issues. I gave Collage a chance last week. Glad I did. Exceeded my expectations. Good quality paper and prints. They helped to expedite shipping so i get the book in time. Easy to reach customer service. Highly recommend!

Thumbnail of user aliesef
1 review
0 helpful votes
February 23rd, 2021
Verified purchase

I ordered four of the same 8.5x11.5 hardback photo book. If I had paid full price I would be very upset. At 60% off, I'm just a little upset and mostly disappointed. There are little white sticky things all over the covers of two of them and on some of the pages of all of them. There are grey scuffs on the back cover of all of them. The binding of all of them feels flimsy, looks cheap, and looks significantly different on two of them. Like they were bound on a different setting of the same machine. I accidentally scratched one of the pages and some of the color of the picture scraped off! Some of the pages of two of the books have rough edges, like they were cut with a dull blade. The edges of these pages were stuck together. The pictures look mostly fine, except they're noticably poorer quality in one of the books. The editing process was pretty simple and intuitive and my only complaint about that is that I wish we could more accurately see how the pictures will look once printed. There are a few that were not high enough resolution to be blown up as much as they were. Obviously, the poor resolution is my fault, I just wish there was a way to see that before printing so I could make those pictures smaller. Shipping and customer service were great. I won't ask for new books unless they offer, but I will not be ordering photo books from this company again. Sidenote, Blurb is my favorite.

Service
Value
Shipping
Quality
Thumbnail of user syndeek
1 review
0 helpful votes
May 11th, 2022
Verified purchase

Amazing customer service, great product materials, fair pricing, and great shipping time. The pictures were clear and accurate.
I have purchased many items for myself and as gifts and they were well loved. I have a few other projects in progress.
I would highly recommend collage.com.

Thumbnail of user cs1307
1 review
0 helpful votes
December 15th, 2023

I purchased 3 blanket vouchers for a total of $240.00. These have no expiration date. I tried to use them tonight and discovered that their website is shut down. They never notified anyone that they were closing the site, or that they SOLD the company. There was NO warning to use our vouchers.
This company are deadbeats. I have seen many complaints like mine this evening.
I'm seeking legal recourse.
The company owners names are Joe Golden and Kevin Borders.
They are both off on new ventures with millions of dollars they made from collage.com, stiffing thousands of customers in the process!

Tip for consumers:
This company shut down and didn’t tell customers. They stiffed me for $240.00

Service
Value
Shipping
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Thumbnail of user ennien
7 reviews
1 helpful vote
December 29th, 2020

We love the tremendous and high-quality offerings which you offer us with and we are satisfied to apply your guide, but it is no better for your web page loading time.

Thumbnail of user carloss486
2 reviews
0 helpful votes
November 15th, 2021
Verified purchase

I Absolutely Love my Woven image Blanket! It's literally identical to the preview you see on their website. I'm absolutely blown away. I would of like it to have some sherpa or softer material on the backside but still super happy and satisfied with what i got. 100% recommended and i will for sure be a long time customer.

Tip for consumers:
Satisfaction guaranteed

Products used:
woven blanket

Service
Value
Shipping
Returns
Quality
Thumbnail of user theresag560
1 review
0 helpful votes
October 10th, 2022

I had purchased so many of your offers for the holidays! I am so upset! I feel betrayed that you couldn't have given your loyal customers more notice. I had 2 almost finished for their birthdays, got Covid and was too sick to finish until now. I am so disappointed in this Company right now! Please help your customers finish their projects!

Thumbnail of user tiffanyc198
1 review
0 helpful votes
December 28th, 2019

I recently purchased a 60" fleece blanket as a Christmas gift. The website was totally easy to navigate, uploading the photos and arranging the pictures were also very easy and the delivery time was so efficient I was pleasantly surprised.
And if that was not enough, I also received an email saying I was entitled to a free baby blanket. WhichAnd if that was not enough, I also received an email saying I was entitled to a free baby blanket, which I totally took advantage of! The clarity of the pictures on both blankets turned out amazing, I would definitely recommend this website and will use them again in the future!

Thumbnail of user laurenr125
1 review
0 helpful votes
October 16th, 2018

I made an order a week before a friend's birthday for a fun gift. It was past his birthday when I contacted the company that the order hadn't arrived. I called and spoke to a nice guy who helped me re-order (the original pillowcase king-size was no longer available, so I went with standard-size and he credited my account.) It arrived a week later. One month after the birthday. Disappointed that it didn't work out in a timely fashion, but the piece came out really nice. Very vivid colors and soft cotton -- decent quality. Not sure I would use them again. Going to have to think about it.

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Lauren, this is Shell with Collage.com. I'm so sorry for the issues with the order! I am so very grateful that you gave us the chance to get a new one to you when you didn't receive the first shipment. :) If there is anything we can do for you from here please don't hesitate to ask. Have a wonderful day!

Thumbnail of user hussainz3
1 review
1 helpful vote
March 6th, 2021
Verified purchase

I'm truly thrilled by their quality and pricing, I have received and sent about 2 of their products including 2 mugs and a photo book. Products are reasonably priced and their quality is always unbelievably good. I'm someone who doesn't write too many reviews but I felt obliged to leave a good review for them. They also have many sales year-round so definitely check them out. Love them I hope they continue their work like this and maintain their competitive prices and amazing quality. 100% recommended.

Tip for consumers:
Expect the delivery time to be 5-10 days so order in advance. Buy a voucher if you expect to buy another product soon they are very useful. Choose high-quality pictures.

Products used:
Photo Book and Mug

Thumbnail of user cheryll957
1 review
0 helpful votes
April 27th, 2022

I have been getting photo projects from Collage for a year or so. I have never been disappointed!
They have always gotten back to me very quickly if I have had a question. I love all the blankets I have made. They wash beautifully and are so soft. The photos are amazingly clear! The mugs are amazing! My pillow case of my grand kids is one of my favorites Easy to order online and always quick to receive. Plus they have a great postal service so you can track it and know when it's delivered! I highly recommend them
Sincerely Cheryl Litcher
Of Myrtle Beach

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From the business

Collage.com makes custom photo products easy, with great deals and 50+ products to make your own. New customers save 60% on first order.

Company Representative

Thumbnail of user danh55
Shell M.
Typically does not respond to reviews

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