• Clinique

2018 CUSTOMER CHOICE AWARD

Clinique

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Clinique has a rating of 4.26 stars from 261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clinique most frequently mention skin care, high quality, and long time. Clinique ranks 1st among Acne sites.

  • Service
    49
  • Value
    47
  • Shipping
    40
  • Returns
    29
  • Quality
    43
  • Full refund
  • Free shipping
  • 30-day money-back guarantee
  • Yes
Positive reviews (last 12 months): 64.3%
Positive
9
Neutral
0
Negative
5
9
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Clinique?
Top Positive Review

“Very nice”

md rafiul i.
1/10/24

Clinique provides science-backed skincare and cosmetics tailored to specific skin types and issues. Their website provides an enjoyable buying experience with an intuitive interface, comprehensive content, and interactive tools. Skin care and makeup products can be filtered based on factors such as age, skin type, and concern. Detailed descriptions explain each product's essential ingredients and benefits. Clinique offers detailed skin and makeup advice on topics such as acne, anti-aging, and application techniques. Users can put on makeup virtually or receive personalized product recommendations via online skin exams. Clinique.com offers free shipping, samples, and special deals, making it a personalized and pleasurable experience to locate effective products for healthy, beautiful skin.

Top Critical Review

“They have the worst shopping website I have ever used”

L D.
2/5/24

Too bad Clinique products are (in my opinion) the best on the market for skin care. I have been using them for 43 years. However, I would say in the last 8 years their website has gone down the tubes, and their rewards program is laughable. What site gives you something then takes it away if you don't use it? That is just pathetic. The website, it is scarey because it takes forever to load, when it does you have to really watch to make sure it is accurate in your shopping cart. I have shopped and not received my order, until I went to all the trouble of calling them to make a complaint. Oh yeah they made sure I got my order about 2 weeks later and by then I could have gone to the store and picked up what I need. My point is, I am a very busy person. I appreciate the convenience of shopping online just like anyone else, but the Clinique website is awful. Also, when they are having a 25% off sale, OMG if you can even log in you are doing good.

Reviews (261)

Rating

Timeframe

Other

Reviews that mention popular keywords

clinique products (26)
Thumbnail of user mdrafiuli
1 review
0 helpful votes
January 10th, 2024

Clinique provides science-backed skincare and cosmetics tailored to specific skin types and issues. Their website provides an enjoyable buying experience with an intuitive interface, comprehensive content, and interactive tools. Skin care and makeup products can be filtered based on factors such as age, skin type, and concern. Detailed descriptions explain each product's essential ingredients and benefits. Clinique offers detailed skin and makeup advice on topics such as acne, anti-aging, and application techniques. Users can put on makeup virtually or receive personalized product recommendations via online skin exams. Clinique.com offers free shipping, samples, and special deals, making it a personalized and pleasurable experience to locate effective products for healthy, beautiful skin.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ld512
2 reviews
0 helpful votes
February 5th, 2024

Too bad Clinique products are (in my opinion) the best on the market for skin care. I have been using them for 43 years. However, I would say in the last 8 years their website has gone down the tubes, and their rewards program is laughable. What site gives you something then takes it away if you don't use it? That is just pathetic. The website, it is scarey because it takes forever to load, when it does you have to really watch to make sure it is accurate in your shopping cart. I have shopped and not received my order, until I went to all the trouble of calling them to make a complaint. Oh yeah they made sure I got my order about 2 weeks later and by then I could have gone to the store and picked up what I need. My point is, I am a very busy person. I appreciate the convenience of shopping online just like anyone else, but the Clinique website is awful. Also, when they are having a 25% off sale, OMG if you can even log in you are doing good.

Tip for consumers:
Fix the damn website
Make the rewards program friendlly.
Don't email me threating that my rewards are going to expire.
NOBODY does that!!! and also nobody makes customers buy a product to use the rewards. That is just greedy and not customer friendlly

Products used:
I use all Clinique products

Service
Value
Shipping
Quality
Thumbnail of user bennettl25
3 reviews
1 helpful vote
July 27th, 2022

Their products are terrific - truly. Absolutely no complaints. But good luck trying to get their site to give you the free products that they promise. And they send you misleading advertising eg: 15% off and then you find out after the order is made and you call the Service Line that you "don't qualify". This is the kind of gimmick that was made infamous by banks, insurance, and auto companies. I suggest buying their products at Sephora.

Tip for consumers:
Don't bother

Products used:
Did not buy - cancelled the order.

Service
Value
Shipping
Quality
Thumbnail of user dulced19
18 reviews
258 helpful votes
December 8th, 2023

Really good quality. I bought several products and was completely satisfied. I will buy more and recommend to my friends.

Service
Value
Shipping
Quality
Thumbnail of user merilyns11
2 reviews
0 helpful votes
November 8th, 2023

The product I received was of outstanding quality, and I can confidently recommend this site to others.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethw347
17 reviews
5 helpful votes
June 23rd, 2022

I was looking for a skin care line years ago and I came across Clinique. I so glad I did. Their products make my skin look bright, translucent, youthful, all the wonderful things you want for your face. They have samples you can try too. Right now, they have 30% of site wide. Just an example of the type of promotions they have all the time. I really hope you try their products! I'm so glad I did!

Products used:
All of there skin care line and many of their cosmetics as well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marilynb1047
2 reviews
1 helpful vote
November 23rd, 2023

My sister got me Clinique perfectly happy for my birthday I sprayed it on me and started coughing and gagging smells like a dead dog I only wear a beautiful she is a full-blown pothead so I can understand why she got me this

Thumbnail of user am1198
1 review
1 helpful vote
November 23rd, 2023

Order my products online and paid for it. Received my order but only half my order. I had to contact clinique to enquire, just to be informed the product is out of stock, no Email to inform me or anyone contacting me about it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyh39
11 reviews
60 helpful votes
May 31st, 2023

Clinique never disappoints. I placed my first order online. You can join their program for points for free, you get free samples you get to choose and there is always a good deal. Not only that but the order I placed was delivered in a very nicely packaged box in just a few days. It is like getting a present for myself. All items are in good shape, packaged well and easy to unpack.

Service
Value
Shipping
Quality
Thumbnail of user joelb509
1 review
3 helpful votes
May 27th, 2022

I will never shop with them again! - good vendor should not rely only on the quality of their products but also give a good service! Especially when the products are expensive!
They did not want to help or showing like they care while I have contacted them few times regarding my return and refund.

Products used:
facial cream

Service
Value
Shipping
Returns
Quality
Thumbnail of user frejaa2
7 reviews
34 helpful votes
May 9th, 2020

I couldn't cancel an accidental purchase online 5 minutes after purchasing and the order I did actually want I get an email 8 days after placing it being told some of my items are out of stock and won't be shipped. Now I have to wait to get two shipments with god knows what in them and return them myself. Costumer service is super slow. I will be finding an alternative to Clinique they are not the only and best skin care product line out there.

Thumbnail of user audreyf269
1 review
1 helpful vote
August 26th, 2023

Clinique offers science-backed skincare and makeup designed for different skin types and concerns. Their website makes shopping their exclusive products a pleasure through an intuitive interface, informative content and interactive tools. The skin care and makeup products can be filtered by categories like age group, skin type, concern etc. Detailed descriptions explain the key ingredients and benefits of each product. Clinique provides in-depth skin and makeup guides covering topics like acne, anti-aging and application techniques. Users can try on makeup virtually or get customized product recommendations through online skin assessments. With free shipping, samples and special offers, clinique.com provides a personalized, enjoyable way to find effective products for healthy, beautiful skin.

Tip for consumers:
Clinique offers science-backed skincare

Service
Value
Quality
Thumbnail of user antilia1129
1 review
0 helpful votes
September 12th, 2023

Please do not get carried by the name. The worst product on skin. Do not even buy their sale products

Thumbnail of user jannatm
3 reviews
3 helpful votes
September 10th, 2020

This company is the best in the area of cosmetics. I use only their mascara and cremes. They do not cause any alergie. I'm satisfied

Thumbnail of user marciab472
4 reviews
2 helpful votes
May 17th, 2023

Clinique Moisture Surge 100H Auto-Replenishing Hydrator has been an absolute game-changer for my skincare routine. As a girl who values hydration and nourishment, this product has exceeded my expectations. The lightweight gel texture feels incredibly refreshing on my skin and absorbs quickly, leaving no greasy residue behind.

Since incorporating this hydrator into my daily regimen, my skin feels plump, smooth, and radiant throughout the day. The 100-hour auto-replenishing technology ensures that my skin stays hydrated even in harsh weather conditions or during long hours of wearing makeup.

I appreciate that Clinique formulates their products without any harsh ingredients, making it suitable for my sensitive skin. The fragrance-free formula is a bonus, as it doesn't irritate or overpower my senses.

The packaging is sleek and practical, with a convenient pump dispenser that allows for controlled and hygienic application. It's travel-friendly too, ensuring my skin stays moisturized wherever I go.

I also have to commend the excellent customer service I received when purchasing this product from the official Clinique website. The ordering process was smooth, and the delivery was prompt and well-packaged.

Overall, Clinique Moisture Surge 100H Auto-Replenishing Hydrator has become an essential part of my skincare routine. It delivers long-lasting hydration, leaves my skin feeling refreshed, and gives me the confidence to embrace a healthy, glowing complexion. I highly recommend it to anyone seeking a reliable and effective hydrating solution.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rockyc77
2 reviews
0 helpful votes
September 12th, 2023

Such a lovely experience. The girls made the experience really enjoyable even in the current climate. They were so helpful from start to finish., offering great advise and going above a beyond to help me find the perfect dress

Thumbnail of user kbrittma
1 review
0 helpful votes
June 22nd, 2023

Bought Clinique from vendors for over twenty years. First time purchase from Clinique, awful experience!

Tip for consumers:
No comment

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user lonnieb102
1 review
0 helpful votes
April 11th, 2022

Clinique is the best site for me in terms of beauty products. With sales, promos and discounts that happen at least every other day, what's not to like? I've purchased so many amazing products that I've been bumped up to Platinum status which comes with some amazing perks like 5X the points, birthday discounts and exclusive access.

Thumbnail of user noraw75
2 reviews
1 helpful vote
July 15th, 2022
Verified purchase

I always wanted a good powder, all the powders i had were always thrown in the trash... this powder is incredible... i took it for the summer, because i can't even use bb in the summer, my face is so shiny that i can see in space, i also have spf cream shiny, + outside my face sweats a lot... this powder is an escape... i took it in shade 5 - medium... girls - perfect! It's perfect... i just stroke the brush and the shiny skin got matte... i heartily recommend it :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user francisw105
5 reviews
1 helpful vote
January 19th, 2022

Clinique has great products and selection. They take time to give you the products you need after asking questions of concerns and what products you're currently using. I believe that different skin types need different items. And I'm well aware that one brand's goods would not suit everybody.

Thumbnail of user elizabethf1980
1 review
1 helpful vote
May 7th, 2023

I just thought you should know that my daughter loves your makeup but a hurassor is using the makeup to hurass American celebrities that is in Jail and is a Pedifile named Tracy Steele! She is a Little recording Artist and model with Jeremiahs Roses, I am her mother that dows NOT like being hurassed by this Pedifile using your makeup line! That my daughter so loves! Elizabeth Ferrera of Jeremiahs Roses ordained Recording Artist

Service
Value
Shipping
Returns
Quality
Thumbnail of user julies2778
1 review
0 helpful votes
February 9th, 2023

The Clinique high impact lash amplifying serum is extremely expensive and it doesn't appear to do anything. I've used it for a month now and my lashes look the same.

Thumbnail of user indub9
1 review
0 helpful votes
March 15th, 2023
Verified purchase

I am using clinique products from almost 3 years from now and I guess I have every product of clinique and I like to stock up with clinique products all the time I don't know why I am always excited about getting cliniques, being a genius member I get good offers on the site, just luv using clinique.

Tip for consumers:
Must give a try .

Products used:
Cosmetics, skin care

Service
Value
Shipping
Returns
Quality
Thumbnail of user joannm143
2 reviews
36 helpful votes
January 22nd, 2020

Clinique has great products and selection. They take time to give you the products you need after asking questions of concerns and what products you're currently using. They also give you several samples you can take home to try to make sure you won't get any allergic reaction from them. They were very helpful addressing all my concerns and offering the products that really helped tremendously.

Thumbnail of user fredw425
1 review
0 helpful votes
November 26th, 2022
Verified purchase

The Worst experience 1: I placed an order and try to modify the shipping address or cancel it immediately in a second, but there is no cancel button on the account.
The Worst experience 2: then I immediately chatted online with customer service, and she can't modify the shipping address. She could cancel it. That was good for me. She said I would receive an email soon. After 10 hours, I still didn't receive an email, but even find my order in a warehouse status. What?
The Worst experience 3: Then I called a representative. It took me 10 mins to get a person to answer it and said my order was not canceled successfully. She even couldn't cancel it, luckily she could send a request to cancel it. Then I asked how likely it could be canceled, and she even hung up the phone. Are you kidding?
What an awful customer experience on this planet! Be prepared when you try to use their customer services.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop the official Clinique website for skin care, makeup, fragrances and gifts. Read reviews & get Free Shipping today. Allergy Tested. 100% Fragrance Free.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee
  • Yes

How do I know I can trust these reviews about Clinique?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.3
261 reviews
Have a question about Clinique?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

I haven't had much luck ordering blindly online, especially foundation. I'd like to be...

What is your skin care routine?

I've heard that sticking to a routine can really help with breakouts. Any tips?

Why are cruelty-free products important to you?

Can you share why cruelty-free products are important to you?