For me: few seconds on chat, less than a day to have an agent calling me back

I'm so (too much) glad with CJ Drop Shipping. Its easy to connect and set it up products in my Shopify store. Nice support, exactly AWESOME support I have with my agent Leely Wen, she rock, wonderful and help me very quickly. She is very kind and caring. My level satisfaction is too high.

I can easily find customer service kelly, nothing to worry about it(kelly only)

You'll easily get someone to "help" you, but that person won't help you at all

Getting a hold of customer service is not so difficult, but getting required information from them for products you want to use is all but impossible. They do not provide basic facts for their products like what the product is made of or sizes and they often only have one picture of the product when you need multiple in order to showcase the product on your own website properly.